PurposeThe purpose of this paper is to look at process initiatives in the Swedish social insurance administration, focusing on the problems of crossing functional boundaries, co‐ordinating processes over inter‐organisational boundaries and the issue of whether to aim for radical or incremental change.Design/methodology/approachThe survey involved data collection including a study of internal documents and 16 individual personal interviews.FindingsThe organisation experiences collaboration problems when cross‐functional work and processes collide with the traditional and hierarchical command and control structures. These are not easily dismantled, meaning intensive work to change the culture and break functional mind‐sets. Furthermore the administration struggles with and can benefit from co‐ordination of processes over the inter‐organisational boundaries. Changes in the customer front‐line affect the rest of the organisation and its processes. The study has shown that both functional units and support processes deep inside the organisation, like the systems development process, are affected, and that deficiencies in the underlying structure and organisation are revealed. The process efforts so far are scattered, but it may be more important for organisations to deploy process change, as a continuous strategic initiative, rather than embarking on huge radical redesign programmes.Originality/valueLittle information regarding processes and the public sector exists, and problems likely to be encountered by other public organisations are pointed out. The survey also puts light on support processes – not only business processes – required for e‐government.

Increased complexity and the risk of fragmentized business processes and data in many-to-many relationships is hindering development of interoperability. This study aims at clarify what are the success factors for overcoming issues of business process and data fragmentation in the development of enterprise interoperability in multi relation collaborations. A case study allowed for in-depth understanding of experiences and conditions. Seven deep interviews with actors in the Danish electricity market provided empirical data. A literature study formed the base for the analytical framework. Success factors fell into the categories of general project and change management, business process and information and data.

Purpose -The paper presents the implementation and classification of archival records according to business processes, a new field with many organizational and archival challenges. The purpose of the paper is to map the current situation, challenges, problems and topics for further investigation. Design/methodology/approach -The paper is based on a wide benchmark study on information management in governmental agencies, municipalities and regions/country councils in Sweden.Findings -There are many general similarities with process projects regarding management initiatives and roles. There is also a need for alignment between the business organizations, the business processes, and the archival descriptions. Unresolved issues occur in modeling, e.g. from whose perspective should the processes be described and on which level is the mapping useful. The business organizations require detail in order to analyze flaws improvements, while archivists ask for a static "frozen" description at higher levels. This may contradict the purpose of the archive -to provide useful information for the unknown future user. Originality/value -Process based archival descriptions is a new field that broadens business process management. Projects are starting in several countries with challenges in the interaction between the business organizations and the archivists.

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