Critical failure factors for Quality 4.0: an exploratory qualitative study

Antony, Jiju; Kaul, Arshia; Bhat, Shreeranga; Sony, Michael; Kaul, Vasundhara; Zulfiqar, Maryam; McDermott, Olivia

doi:10.1108/ijqrm-07-2023-0240

Cited by 3 publications

(1 citation statement)

References 61 publications

(183 reference statements)

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“…Instead of product quality, more emphasis would be given to design, safety and service quality. Quality 4.0 is a business practice that is concerned with managing quality in the Industry 4.0 era (Bhat et al, 2022). Quality 4.0 is strictly supporting a quality management system with Industry 4.0, which will assist societies in project competence, performance and enhanced business representations.…”

Section: Quality 40mentioning

confidence: 99%

Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company

Mittal¹,

Kumar

Verma

et al. 2022

TQM

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PurposeThe study aims to identify organizational variables of quality 4.0 for an Indian manufacturing company in the case of digital transformation. Furthermore, the organization enhances its quality 4.0 performances to its success based on the degree of relevance of these variables, insight into these variables and sub-factors to prioritize them.Design/methodology/approachInitially, two rounds of the survey were conducted with 11 decision-makers from the company made to receive organizational variables scores and prioritize the factors and sub-factors. Analytic Hierarchy Process (AHP) based research methodology has been proposed to assign the criterion weights and prioritize the identified variables.FindingsThe results of this AHP model demonstrate that “Committed Leadership” is recognized as the top positioned variable and most significant organizational variable, followed by Collaboration and Quality culture, which are developed at the next level. These essential organizational variables with their sub-categories' priorities are identified as contributing attributes.Research limitations/implicationsThe findings facilitate quality 4.0 in the digitalization era, which take into contemplating the current state of the business. Furthermore, the understanding of variables provides insightful guidance to analyze, solve complex problems and assess the efficacy of quality 4.0 in digital transformation.Originality/valueThe novelty of this study is to pinpoint, and evaluate the responsible organizational variables and prioritize them that lead to high productivity and competitive advantage considering the AHP method.

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Section: Quality 40mentioning

confidence: 99%

Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company

Mittal¹,

Kumar

Verma

et al. 2022

TQM

View full text Add to dashboard Cite

show abstract

Adopting quality management practices in the industry 4.0 era: an investigation into the challenges

Fadilasari,

Roy Ghatak,

Garza-Reyes

et al. 2024

Total Quality Management & Business Excellence

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How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification

Gurler

2024

IJQRM

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PurposeProviding high-quality service for airline companies cannot be overstated, as it directly impacts their survival and competitiveness. Hence, there is an increasing need to measure loyalty in the air transport industry. Loyal customers are highly valued as they are less price-sensitive and require minimal communication efforts. Despite this, there is limited knowledge about the factors that influence a passenger’s level of loyalty towards an airline company. Therefore, understanding the precursors of loyalty is essential. This research investigates the serial mediation effect of consumer brand identification (CBI) and perceived value on the relationship between service quality and loyalty.Design/methodology/approachIn this research, quality is related to loyalty through value and CBI. A conclusive research design was adopted to determine whether value and CBI have a serial mediating effect on the quality-loyalty link. The research framework includes a three-path mediation model.FindingsBased on the analysis of 406 questionnaires, the study concludes that a serial mediation effect of CBI and perceived value on the quality-loyalty relationship exists. The research results indicate that CBI has a greater influence on improving customer loyalty than perceived value.Originality/valueThis study contributes to limited research on the serial mediating effect of value and CBI in the quality-loyalty relationship. It also provides empirical evidence on the determinants of loyalty as part of the Turkish aviation industry. This study highlights the significance of CBI as a critical factor for airlines to maintain their competitiveness in the market.

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Critical failure factors for Quality 4.0: an exploratory qualitative study

Cited by 3 publications

References 61 publications

Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company

Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company

Adopting quality management practices in the industry 4.0 era: an investigation into the challenges

How does service quality predict loyalty? The serial mediation effects of perceived value and consumer brand identification

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