Evaluation of organizational variables of quality 4.0 in digital transformation: the study of an Indian manufacturing company

Abstract

PurposeThe study aims to identify organizational variables of quality 4.0 for an Indian manufacturing company in the case of digital transformation. Furthermore, the organization enhances its quality 4.0 performances to its success based on the degree of relevance of these variables, insight into these variables and sub-factors to prioritize them.Design/methodology/approachInitially, two rounds of the survey were conducted with 11 decision-makers from the company made to receive organizational variables scores and prioritize the factors and sub-factors. Analytic Hierarchy Process (AHP) based research methodology has been proposed to assign the criterion weights and prioritize the identified variables.FindingsThe results of this AHP model demonstrate that “Committed Leadership” is recognized as the top positioned variable and most significant organizational variable, followed by Collaboration and Quality culture, which are developed at the next level. These essential organizational variables with their sub-categories' priorities are identified as contributing attributes.Research limitations/implicationsThe findings facilitate quality 4.0 in the digitalization era, which take into contemplating the current state of the business. Furthermore, the understanding of variables provides insightful guidance to analyze, solve complex problems and assess the efficacy of quality 4.0 in digital transformation.Originality/valueThe novelty of this study is to pinpoint, and evaluate the responsible organizational variables and prioritize them that lead to high productivity and competitive advantage considering the AHP method.

Essential organizational variables for the implementation of Quality 4.0: empirical evidence from the Indian furniture industry

“…Mittal et al . (2022) provided a comprehensive overview of Quality 4.0, including its background, OVs, key concepts and application areas.…”

“…Several studies have been conducted on Quality 4.0, focusing on its potential benefits and challenges. A literature review by Mittal et al . (2022) found that Quality 4.0 can enhance quality control, increase productivity and reduce costs.…”

“…Industry 4.0 mainly focuses on the integration of advanced technologies, such as IoT, AI and automation, to create smart and interconnected production systems (Sharma et al, 2023;Tortorella et al, 2023). Quality 4.0, on the other hand, emphasizes the integration of digital technologies with quality management TQM 36,6 practices to drive continuous improvement, real-time monitoring and data-driven decisionmaking, leading to enhanced product quality and customer satisfaction (Mittal et al, 2022). Prashar (2023) explored the potential impact of Industry 4.0 on quality management, including the use of advanced analytics and real-time data to get better quality analytics.…”

“…The market is highly fragmented and dominated by unorganized players, but organized players are gradually gaining ground. Wooden furniture remains the most popular segment of the Indian furniture market, followed by plastic and metal furniture (Mittal et al ., 2022). However, there is a growing demand for eco-friendly and sustainable furniture made from materials such as bamboo and cane.…”

“…The ultimate goal of Quality 4.0 is to integrate the entire eminence arrangements and, as an effect, enhance existing quality approaches (Antony et al, 2023). In the regulated production process, innovative industries use cloud-based Quality 4.0 advancements (Antony et al, 2022;Kaswan et al, 2023b;Mittal et al, 2022;Yadav et al, 2023). It is used to satisfactorily handle quality problems as they arise, as well as to conduct real-time quality studies to increase competitiveness and exploit those (Antony et al, 2022).…”