Critical events in the tourism industry: factors affecting the future intention to take a cruise

Penco, Lara; Profumo, Giorgia; Remondino, Marco; Bruzzi, Carolina

doi:10.1108/ijchm-05-2018-0423

Cited by 19 publications

(15 citation statements)

References 52 publications

(96 reference statements)

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“…In terms of the cruise industry, Petrick (2011) argued that corporate reputation is an important concept that strengthens customers' confidence and reduces their risk perceptions (Wu et al, 2018). Penco et al (2019) reported that a prior good reputation mitigates critical events' negative effect on future decisions to cruise by retaining consumers' confidence in the company and its products/services (Souiden and Pons, 2009). Customers with better perceptions of the corporate reputation are therefore, more likely to have favourable behavioural intentions, which mitigate a critical event's effect.…”

Section: Reputationmentioning

confidence: 99%

“…Cruise companies cover all profiles of contemporary hospitality management: marketing strategies, human resource planning and development, operations management, corporate strategies, accounting and communication (Chua et al, 2017;Jones et al, 2017;Penco et al, 2019;Raub and Streit, 2006). Within the hospitality industry, cruising is one of the most susceptible industries to the current COVID-19 health crisis, and therefore, associated with amplified safety and security risks for its passengers and crewmembers (Gössling et al, 2020).…”

Section: Introductionmentioning

confidence: 99%

“…When COVID-19 first manifested itself, cruise ships turned into traps, with thousands of passengers quarantined in their cabins and facing the challenge of returning home. Previous critical events that had an enormous impact on humans and the environment are well-documented (Mileski et al, 2014;Penco et al, 2019;Tarlow et al, 2012), especially when these were due to health risks (Liu-Lastres et al, 2019;Liu et al, 2016;Mizrachi and Fuchs, 2016).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?

Castaldo

Penco

Profumo

2021

IJCHM

Self Cite

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Purpose Cruising is one of the industries most susceptible to the current COVID-19 health crisis, due to the closed environment and the contacts between cruisers and crewmembers. This study aims to understand if the perceived crowding and the health risk perception related to the pandemic situation might threaten passengers’ intentions to cruise. The study also examines corporate reputation and trust, as well as social motivation and self-confidence, as possible predictors of consumers’ intention to cruise. Design/methodology/approach The study is based on the development of a structured questionnaire submitted online via social media. Overall, 553 individuals’ responses were used for understanding the factors that can affect consumers’ intention to cruise by performing several regression models. Findings The results show that the perceived crowding related to the pandemic does not seem to influence people’s intention to cruise. On the contrary, trust in the cruise company, corporate reputation, cruisers’ self-confidence and research of social motivation are positive predictors of intention to cruise, thus reducing the perceived risk’s deterring impact. The importance of such factors differs in respect of repeat and not repeat cruisers. Practical implications The study presents several managerial implications as it analyses the variables that could help cruise management cope better with COVID-19’s negative impact. Originality/value Despite the severity of COVID-19’s impact on the cruise industry, no studies have yet focussed on how the current pandemic situation may influence customers’ intention to cruise in the future.

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Section: Reputationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?

Castaldo

Penco

Profumo

2021

IJCHM

Self Cite

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“…The decision to choose one type of spatial relationship or another is not decisive in the case analysed, although it can be pointed out that in other cases it may be vital. This means that it is recommendable to use several types of spatial relationship and to compare the results, in such a way that the models which are most similar to each other are chosen [25,50,52].…”

Section: Discussionmentioning

confidence: 99%

“…These experiences have a considerable effect on the choice of the final destination by the future tourist and are currently essential for the management of tourist accommodation [19][20][21][22]. Therefore, those with a positive online reputation can increase their prices and maintain their occupation level, while a negative reputation may lead to a drop in the number of tourists [23][24][25][26][27][28].…”

Section: Introductionmentioning

confidence: 99%

An Analysis of Online Reputation Indicators by Means of Geostatistical Techniques—The Case of Rural Accommodation in Extremadura, Spain

Delgado

Martín

Gallego

2020

IJGI

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The advances achieved in ICT in recent years have led to numerous changes in a multitude of sectors including tourism. The origin of a new communicative reality which allows interaction between users by means of various web portals should be emphasised. In this sense, online reputation arises, which corresponds to the recording of the opinions which the tourist expresses on the Internet of the various tourist destinations and accommodation. This reputation has a significant influence on the processes of planning and choice of the final destination, in such a way that the recording of a number of negative mentions can lead to a decrease in the number of tourists visiting a place. It is for this reason that this study aimed to determine the situation of the online reputation of rural accommodation establishments located in the Autonomous Region of Extremadura by means of an analysis of the opinions recorded by the rural tourist on various web portals of some of the services provided. To do so, we resorted to the application of spatial statistical techniques to determine which districts show an aggregation of high or low values of both positive and negative mentions. At the same time, the strengths and weaknesses of the online reputation of these accommodation establishments were detected.

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Conceptualising risk in cruise holidays: A critical review

Holland

Weeden

Palmer

et al. 2021

Journal of Tourism Research

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The knowledge base for cruise holidays is conceptually underdeveloped and narrowly focused on health and safety and environmental concerns. This critical review of risk research in relation to ocean cruising identifies knowledge gaps revealing the significance of factors such as financial, performance, time-loss, opportunity, functional, social and psychological risk. This review calls for a wider conceptualisation of risk that moves beyond an emphasis on physical risk. A deeper understanding of risk in ocean cruising contributes to cruise research and to the wider discourse in tourism and risk studies, and provides significant empirical and conceptual insights for future research.

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Critical events in the tourism industry: factors affecting the future intention to take a cruise

Cited by 19 publications

References 52 publications

Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?

Cruising in the COVID-19 pandemic era: Does perceived crowding really matter?

An Analysis of Online Reputation Indicators by Means of Geostatistical Techniques—The Case of Rural Accommodation in Extremadura, Spain

Conceptualising risk in cruise holidays: A critical review

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