• 297 Once accepted, volunteers are introduced to the principles of palliative care and to their role as volunteers. Emphasis is placed on protecting patients' privacy, developing interpersonal skills, and the need to coordinate all patient activities with the medical staff. Training sessions are conducted on psychosocial issues in end-of-life (EOL) care, basic nursing care, and the use of alternative pain-relieving modalities such as massage, music, play, and aromatherapy. As volunteers have the motivation to help, we believe that it is important to equip volunteers with appropriate skills and knowledge in the care of patients (13). VOLUNTEER SERVICES Volunteers are assigned to patients referred to the program from the Philippine General Hospital and the local community. The number of referrals to the UP-DFCM palliative care service has increased from 128 to 418 referrals in a year's span with the introduction of the volunteer program (14). Through volunteers who provide home visits, the number of patients referred from the local community continues to grow. This may reflect increasing awareness of palliative care among members of the community. Volunteers mostly work in pairs, and are oriented by our volunteer coordinators and medical staff on the background of their patients. We strongly feel that volunteers need to understand the medical condition and special needs of their patients to become truly effective in their services. There are reports (12,13,15) suggesting that volunteers who are not informed or involved adequately in the care of patients have expressed disappointment and lack of direction. In our case, PALCARE volunteers are trained to provide basic nursing care and practical help whenever possible. These competencies strengthen the friendship and social support they render to our patients. Before volunteers are assigned to patients, the medical staff and the volunteer coordinators assess the readiness and willingness of a