Criteria of Selecting Bank in Pakistani Banking Sector: Study of Banking Customers in Sahiwal, Pakistan

Zulfiqar, Bushra; Arshad, Hafiz Muhammad; Fareed, Zeeshan; Shahzad, Farrukh; Hussain, Shahbaz

doi:10.5121/ijmvsc.2014.5402

Cited by 12 publications

(15 citation statements)

References 25 publications

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“…It refers to the fact that customers are influenced by responsive attitude of the bank staff. The finding is consistent with the results reached by Hamid and Masood (2011) and Awan and Azhar (2014) and Zulfiqar et al (2014) who provided evidence that quality of service is the influential factor for the customer in IBs. However, the finding is inconsistent with the results reached by previous empirical studies that reported by Abduh and Omar (2012) who provided evidence that quality of service provided by bank staff play minor influence on customers in selecting IBs in Malaysia.…”

Section: Selection Criteriasupporting

confidence: 82%

“…Imtiaz et al (2013) revealed that customers choose an Islamic bank mostly due to two important factors namely religious motives and banking services. Zulfiqar et al (2014) pointed out that customers select bank according to bank convenience, quality services provided by the bank and the service charges. Awan and Azhar (2014) provided evidence that religion is considered at lower level in selection criteria of Islamic banking.…”

Section: Literature Review and Previous Studiesmentioning

confidence: 99%

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Attitudes of Customers towards Islamic Banks in Kuwait

Al-Hunnayan¹,

AL‐Mutairi

2016

IJBM

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The purpose of this study is to examine the main factors that motivate customers to deal with Islamic banks (IBs) in State of Kuwait and explore items needed by customers to develop IBs services to improve their market position. To achieve these objectives, a self-administered questionnaire distributed among sample of IBs customers from different provinces in Kuwait.The findings of the analysis showed that customers think that the most important items are the quality of service and low service charges offered by the bank. Moreover, the customers think that the bank mass media is the least important item. The questionnaire also asked customers what IBs need to do in order to develop their services and improve their market position. The participants attached a highest level of importance is to increase the training courses for employees to reach comprehensive employee for non-banking activities and develop practical Islamic mortgages.The main contribution of current study is that it is difficult to IBs to attract customers by the religion motive only; they need to meet the expectations of prospective customer by delivering better and wide range of services and products.

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Section: Selection Criteriasupporting

confidence: 82%

Section: Literature Review and Previous Studiesmentioning

confidence: 99%

Attitudes of Customers towards Islamic Banks in Kuwait

Al-Hunnayan¹,

AL‐Mutairi

2016

IJBM

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“…For instance, customer satisfaction is the most critical concern for Islamic banking, as it is believed that if the customers are satisfied, it leads to more demand for the products that Islamic banking has to offer (Awan & Azhar, 2014). Many studies have found that a bank's location significantly affect the consumer's choice of banking (Amin, 2013;Marimuthu, Jing, Gie, Mun, & Ping, 2010;Ramadan, 2013;Rehman & Shabbir, 2010;Siddique, 2012;Zulfiqar et al, 2014). Some studies reported that a convenient location of a bank is an important determinant of the consumers' preferences when the choice of bank is in question (Holstius & Kaynak, 1995;Kaynak & Kucukemiroglu, 1992;Mokhlis, Mat, & Salleh, 2008).…”

Section: Review Of Relevant Literaturementioning

confidence: 99%

“…The existing literature explores the conventional determinants for selecting the Islamic banking system. These determinants include low service charges, accessibility to bank branches, service quality, banks' overall reputation, and recommendations from family and friends (Awan & Azhar, 2014;Tara, Irshad, Khan, Yamin, & Rizwan, 2014;Zulfiqar, Arshad, Fareed, Shahzad & Hussain, 2014). This study used the Divine Economics approach, which argues that individuals having a belief in an afterlife, make their current life choices of commodities and services in accordance with their respective faith patterns (Hamdani, Ahmad, Khalid & Tahir, 2004).…”

Section: Introductionmentioning

confidence: 99%

Conceptualizing the Impact of Religiosity on the Preferences for Islamic Banking in Mirpur (Azad Jammu and Kashmir): An Empirical Analysis

Ozair¹,

Luqman²,

Hamdani³

2019

LJB

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Over the years, Islamic banking has emerged as a viable alternative to conventional banking, especially after the global financial crises of 2008. Despite the fact that the existing literature emphasizes on this significant shift in customers’ preferences in favor of Islamic banking, there are only a few studies that investigate the actual motives behind this shift. Hence, the key objective of this study is to identify the different factors that explain consumer preferences regarding Islamic banking services, specifically in Mirpur. Even more specifically, this study explores the role of religiosity in influencing consumers’ choice of Islamic banking in Mirpur. To test whether or not religiosity affects consumer preference for Islamic banking, the logistic regression technique has been used for the data analysis. The overall results reveal that besides the conventional variables, the religiosity level of customers, Shariah compliance of an Islamic bank, and knowledge of the respondent about prohibition of interest (Riba) in Islam have positive, and significant effects on consumers’ selection of Islamic banks. Based on these empirical findings, this study suggests that along with improving delivery and quality of services, Islamic banks should emphasize on Shariah compliance which provides a sustainable competitive advantage for Islamic banks over conventional banks.

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“…Convenience and service provision are very important factors perceived by consumer (Ulaganathan, 2011). Similarly, Convenience, quality of services and price and cost are very important for bank selection in Sahiwal city which need to be keep in minds while making marketing strategy (Zulfiqar, Arshad, Fareed, Shahzad, & Hussain, 2014). The suggestion that the author gives is bank managers should provide internet banking, mobile banking and email banking for attracting and retaining young customers.…”

Section: Literature Reviewmentioning

confidence: 99%

Determinants of bank selection among working people in Kathmandu Valley

Sanil

Paudel²

2017

Int. Res. J. Mgt. Sci.

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The major objective of the study is to know the determinant of bank selection among working people in Kathmandu Valley. The study has explored seven factors which are core service delivery, external and internal aesthetics of bank, convenience, financial benefit, technology, recommendation by peers and staff. The study developed the questionnaire considering these seven factors and to confirm the reliability, questionnaire was distributed to 10 people which revealed questionnaire was fairly reliable for research administration. Arithmetic Mean, ANOVA and correlation analysis are basis for statistical analysis. The study finds that convenience significantly impacts the banking decisions among working people in Kathmandu Valley which includes item like convenient location, close to home, adequate number of location, security, convenience, reputation of organization and proximity. Bank should focus more on items like accurate account information and pleasant bank atmosphere. Working people are more sensitive in cost rather than benefit and they are more sensitive to interest rate in fixed deposit to saving in banking decision. Correlation analysis in study asserts that recommendation by peers is weekly correlated with other factor which research found that banks need to improve in faster service, queue management, front desk employee, ATM and mobile service and information sharing.

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Criteria of Selecting Bank in Pakistani Banking Sector: Study of Banking Customers in Sahiwal, Pakistan

Abstract: This study is designed to evaluate the customer's behavior towards the bank selection in Sahiwal Division

Cited by 12 publications

References 25 publications

Attitudes of Customers towards Islamic Banks in Kuwait

Attitudes of Customers towards Islamic Banks in Kuwait

Conceptualizing the Impact of Religiosity on the Preferences for Islamic Banking in Mirpur (Azad Jammu and Kashmir): An Empirical Analysis

Determinants of bank selection among working people in Kathmandu Valley

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