Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda

Wut, Tai Ming; Xu, Jing; Wong, Shun mun

doi:10.1016/j.tourman.2021.104307

Cited by 206 publications

(174 citation statements)

References 525 publications

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“…However, the challenge to find systematic ways out of the crisis for the entire supply chain stays open as digital solutions are not helping for many location-based services. According Wut et al [20] there should be clear concerns about what are the effects of crisis prevention and preparedness in the future for the international tourism. This study shows clearly individual adoption of the crisis management by various stakeholders, but there is lack of data and discussion in this research about the systematic tools to support the recovery of the whole industry.…”

Section: Fig 2 Used Technological Solutions For Eventsmentioning

confidence: 99%

“…[19] underlying effects on tourists' behavioural patterns, Wut et.al. [20] broadening it to the crisis management research, Kaushal and Srivastava [21] providing general managerial recommendations or as Breier et.al. [22] investigates concrete business model innovations as a way out of the crisis or MICE sector relation to the destination performance.…”

Section: Introductionmentioning

confidence: 99%

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The Pressure of Technological Innovations in Meeting and Event Industry Under the Covid-19 Influence

Bukovska

Mezgaile

Klepers

2021

ETR

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The innovation in technologies is one of the principal external forces that has a direct influence on the competitiveness of the meeting and the event industry. Therefore, implementation and adaptation of the new technological solutions in it has continuously followed the innovations in technological industry itself. However, the COVID-19 pandemic with the following lockdowns has pushed the industry to search for new technological alternatives to innovate their way out of the crisis in a very short time period. This was the first time when all the events from small family celebrations and weddings up to the international conferences and product launch events, have had to be cancelled or postponed or could have happened only to a very limited extent and under strict regulations excluding any larger gatherings of people. The event providers were forced to find new solutions to continue their business and not to hibernate with the minimum downtime allowance granted by the state to the employees. Technologies supporting various types of online events became the ultimate digital tool that helped event planners to execute projects from the beginning to the end after March 2020. The purpose of the research is to explore these changes in the usage of the technologies in meetings and events organized in Latvia caused by COVID-19. The quantitative analysis of the structural on-line survey data provides insights on what extent technology adoption in meetings and events businesses has been before and during COVID-19 and what are the future prospects supplemented by the in-depth interview data and qualitative analysis. Authors are investigating what is the amount of virtual and hybrid events organized in Latvia before and after COVID-19, what platforms the organizers used for their virtual events, what is the level of satisfaction and what kind of challenges the event organizers faced in the process of adoption of new technologies. The results of this research not only state the current position within the framework of the industry, but also enriches discussion about the adoption of new technologies to innovate the way out of the crisis and could help in some degree to strengthen the productivity growth in a long term perspective.

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Section: Fig 2 Used Technological Solutions For Eventsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The Pressure of Technological Innovations in Meeting and Event Industry Under the Covid-19 Influence

Bukovska

Mezgaile

Klepers

2021

ETR

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“…Due to the level of scientific development, the fragmented geographical research viewpoints, and the randomness of the time of the global epidemic, many studies on epidemics and tourism happened to appear after the SARS epidemic in 2003 [17,18]. Since then, scholars have begun to pay attention to the research on the impact of significant epidemics on the tourism industry, such as the H1N1, Ebola [19,20], and H5N1 epidemics [21].…”

Section: Pandemics and Tourismmentioning

confidence: 99%

Study on the Impact of the COVID-19 Pandemic on the Spatial Behavior of Urban Tourists Based on Commentary Big Data: A Case Study of Nanjing, China

Gao

Sun

Zhang

2021

IJGI

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The global outbreak of the COVID-19 epidemic has caused a considerable impact on humans, which expresses the urgency and importance of studying its impacts. Previous studies either frequently use aggregated research methods of statistic data or stay during COVID-19. The afterward impacts of COVID-19 on human behaviors need to be explored further. This article carries out a non-aggregated study methodology in human geography based on big data from social media comments and takes Nanjing, China, as the research case to explore the afterward impact of the COVID-19 epidemic on the spatial behavior of urban tourists. Precisely, we propose the methodology covers two main aspects regarding travel contact trajectory and spatial trajectory. In contact trajectory, we explore three indicators—Connection Strength, Degree Centrality, and Betweenness Centrality—of the collected attractions. Then, in spatial trajectory, we input the results from contact trajectory into ArcGIS by using the Orientation–Destination Model and Standard Deviation Ellipse to explore the influences on the spatial pattern. By setting up comparative groups for the three periods of before, during, and after the COVID-19 in Nanjing, this study found that, in the post-epidemic era, (1) the spatial behavior of urban tourists showed a state of overall contraction; (2) the objects of contraction changed from urban architectural attractions to urban natural attractions; (3) the form of contraction presents concentric circles with the central city (Old City of Nanjing) as the core; (4) the direction of contraction heads to the large-scale natural landscape in the central city, which highlights the importance of green open spaces in the post-epidemic era.

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“…A rich body of literature shows that tourism and hospitality are sensitive to crises [1][2][3][4]. While natural and human-made disasters are quite common in tourism [5] and many destinations have developed successful resilience and crisis mitigation strategies [6]).…”

Section: Introductionmentioning

confidence: 99%

How a Tourism City Responds to COVID-19: A CEE Perspective (Kraków Case Study)

2021

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Academic papers on the COVID-19 pandemic and tourism adopt the perspective of strengthening tourism resilience or recognize the ongoing crisis as an opportunity for reflection and the need to redefine tourism development strategies. This article examines these issues using the example of Kraków, a tourism city that, on the eve of the pandemic outbreak, was experiencing symptoms of overtourism. Using a case study approach, the authors illustrate the strategies applied at the city level, as well as the range of measures and actions used to support the tourism industry during the full pandemic year. The Kraków case shows that the pandemic time can be used to reorganize relations between local tourism stakeholders and to create a new formula for a tourism city in the so-called ‘new normal’. In addition, the exploratory case study allows for the formulation of research problems for further work on tourism cities responses to COVID-19. This can focus on a revision of the tourist offer and profile; the role of culture and the accompanying technology-facilitated innovations; the continuation of ‘being-a-tourist-in-your-own-city’, as promoted in the pandemic; tourists’ reactions to introduced changes; and shaping (new) relations between tourism stakeholders in the (post)pandemic city.

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Crisis management research (1985–2020) in the hospitality and tourism industry: A review and research agenda

Cited by 206 publications

References 525 publications

The Pressure of Technological Innovations in Meeting and Event Industry Under the Covid-19 Influence

The Pressure of Technological Innovations in Meeting and Event Industry Under the Covid-19 Influence

Study on the Impact of the COVID-19 Pandemic on the Spatial Behavior of Urban Tourists Based on Commentary Big Data: A Case Study of Nanjing, China

How a Tourism City Responds to COVID-19: A CEE Perspective (Kraków Case Study)

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