Crisis management in high-reliability organizations: lessons from Brazilian air disasters

Meyer, Victor; Cunha, Miguel Piña e; Mamédio, Diórgenes Falcão; Nogueira, Danillo Prado

doi:10.1108/dpm-08-2019-0245

Cited by 7 publications

(7 citation statements)

References 29 publications

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“…Although these CM frameworks provide organisations with valuable instructions for managing crises, the importance of organisations applying knowledge to deal with crises is regularly ignored (Wang, 2009). To achieve effective CM practice, it is critical to make timely and accurate decisions related to prevention, preparation and mitigation, and recovery (Meyer et al, 2020). However, in order to make appropriate strategic decisions, it is necessary to rapidly acquire critical knowledge; therefore, it is essential to develop a specific set of KM practices to deal with crises.…”

Section: Knowledge Managementmentioning

confidence: 99%

Knowledge management based on information technology in response to COVID-19 crisis

Wang

2020

Knowledge Management Research & Practice

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Section: Knowledge Managementmentioning

confidence: 99%

Knowledge management based on information technology in response to COVID-19 crisis

Wang

2020

Knowledge Management Research & Practice

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“…Crisis learning is seen as an important tool to curb the occurrence of major accidents [12][13][14]. While accidents bring unavoidable loss of life and property, they may also trigger crisis learning processes of local governments, making the occurrence of major accidents a catalyst for governmental change, social transformation, and guiding change towards desired goals [15,16], such as the Sustainable Development Goals (SDGs), disaster risk reduction, and increasing resilience [17].…”

Section: Introductionmentioning

confidence: 99%

Learning from Neighbors: The Spatial Spillover Effect of Crisis Learning on Local Government

Tang

Wang

2022

Sustainability

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Accident prevention is an important prerequisite for achieving sustainable development, and effective crisis learning is a necessary path to it. This article focuses on whether local governments in non-accident areas learn from crises in accident areas, that is “learn from the mistakes of neighbors” and “grow in wisdom.” Using panel data from 2006–2017 for 30 provinces in China, our empirical test discovered that there is not a one-to-one relationship between “learning from neighbors” and “growing in wisdom”; it is a U-shaped relationship between the frequency of major accidents and the crisis learning effect of local government. When the occurrence frequency of major accidents is low, the regulatory effect caused by major accidents leads to the effective crisis learning of local governments. However, when major accidents occur frequently and reach a certain threshold, the crisis learning effect will deteriorate due to an excessive deterrent effect. In this non-linear relationship, the impact of political pressure occurs on two fronts, a gentle U-shaped curve and a shift in the inflection point to the left, implying that political pressure plays a dual role in the crisis learning process of local government. Accordingly, local governments should fully seize the window of time to initiate crisis learning with regulatory effects and delegate political authority to supervise local crisis learning with reasonable compliance.

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“…Wang, 2009). Effective crisis response is directly related to an organization's ability to make strategic, quick, and accurate decisions related to prevention, preparedness, mitigation, and recovery (Meyer Jr et al, 2020). However, to achieve this goal, the organization must possess or develops a specific set of KM practices to quickly acquire critical knowledge to deal with the situation (W.-T. Wang & Wu, 2021).…”

Section: Organizational Performance Of Hospitals and The Pandemic Of ...mentioning

confidence: 99%

“…EKM is directly related to the ability of organizations to drive improvements in their resource allocation activities (Y. Hu et al, 2021), as well as to improve their ability to make strategic decisions quickly and accurately, increasing their chances of mitigating damage and subsequent recovery to times of crisis (Meyer Jr et al, 2020).…”

Section: H3mentioning

confidence: 99%

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Knowledge management and organizational intelligence as tools to combat Covid-19

Fonseca¹

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The emergence of a novel coronavirus at the end of 2019 generated a severe health crisis worldwide. In a few months, this virus called COVID-19 was present in several countries, being recognized by the WHO as a pandemic. The COVID-19 pandemic was dramatic for the economy and society. In many economic sectors, companies were faced with the inoperability of their commercial activities. For example, in the healthcare sector, institutions were faced with unprecedented pressure, and this pandemic has exposed some weaknesses in the responses to environmental changes. As a result of this scenario, knowledge management and organizational intelligence become fundamental for hospitals to adapt to changes in the environment and respond effectively to new challenges. Considering this scenario, this research aims to analyze the influence of effective knowledge management, organizational intelligence, and organizational performance on the effective hospitals' response to COVID-19. Data were collected through research sent to physicians and nurses working in Brazil and Portugal hospitals.We sent the survey using a professional social network, and 248 valid responses were obtained. The PLS-SEM analysis technique was used to test hypotheses. The results showed a positive relationship between effective knowledge management, organizational intelligence, and organizational performance with the effective hospital's response to COVID-19. Additionally, the results suggest the need for managers to focus more on developing internal programs encouraging knowledge transfers among their employees.As practical implications, our research validates the relationships between effective knowledge management, organizational performance, effective hospitals' response to COVID-19, and the importance of effective knowledge management for pandemic management. In originality, this research provides hospitals and other healthcare organizations with a direction on key resources to which these organizations should turn their efforts to improve their effectiveness in responding to new disease outbreaks.

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Crisis management in high-reliability organizations: lessons from Brazilian air disasters

Cited by 7 publications

References 29 publications

Knowledge management based on information technology in response to COVID-19 crisis

Knowledge management based on information technology in response to COVID-19 crisis

Learning from Neighbors: The Spatial Spillover Effect of Crisis Learning on Local Government

Knowledge management and organizational intelligence as tools to combat Covid-19

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