Crisis Management, and Charismatic Leadership Communication as Antecedents to the Organizational Reputation

The study is intended to examine the impact of crisis responsibility on the reputation of the Chinese public sector organization during the COVID-19 crisis. In addition to that, the study has also examined the mediating role of crisis response strategy in the relationship between crisis responsibility and the reputation of the Chinese public sector organization during the COVID-19 crisis. Lastly, the study has also examined the moderating role of internal crisis communication in the relationship between the crisis responsibility and crisis response strategy of the Chinese public sector organization during COVID-19. This study bases on a quantitative research approach along with a cross-sectional research design. The population of the study is the Chinese public sector organization companies. Data is collected from the employees working in Chinese public sector organizations. The current study used 500 sample sizes; 205 valid responses are received which were used in data analysis. The SEM-PLS is used for the data analysis. The result of the study indicates that all the direct hypotheses are accepted significantly, which indicates that the crisis responsibility and crisis response strategy are significant determinants of organizational reputation during the COVID-19. In a similar vein, the crisis responsibility has placed a significant impact on the crisis response strategy of Chinese organizations during COVID-19. The study is among the pioneer studies on crisis responsibility in the Chinese public sector organization during COVID-19. The study has employed an extended framework encircling the literature on crisis responsibility, crisis response strategy, internal crisis communication, and organizational reputation. Theoretically, the study has extended the situational crisis communication theory framework by incorporating internal crisis communication in the framework.

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The characteristics of effective leadership on a selected sample of the human resources sector in the Serbian Ministry of Interior

Janovac¹,

Jovanović²,

Zdravković³

2022

Nauka bezbednost policija

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One of the main goals of public sector reform in the Republic of Serbia is to develop professional capacity and create effective leadership. In general, effective leadership has a very significant role in public sector functioning. In addition, it is also important for the quality of public services that are delivered to citizens and other stakeholders. The aim of this research was to investigate the association between characteristics and behaviours of managers, which are internal factors influencing the process of effective leadership in the public sector. The research was conducted in the organizational units of the Sector for Human Resources of the Ministry of Interior of the Republic of Serbia on a sample of 50 respondents. The Spearman's rank correlation coefficient was used to determine the associations. The results of the research indicated that the authoritarian characteristics of managers are mostly related to directive behaviour of managers, i.e., a high positive correlation was calculated between authoritarian characteristics and directive behaviour of managers (r = 0.784, p < 0.001). Furthermore, the findings demonstrated that the charismatic characteristics of managers are mostly related to the transformational behaviour of managers, i.e., a very high positive correlation was calculated between charismatic characteristics and transformational behaviour of managers (r = 0.913, p < 0.001). The research results can provide guidelines for the development of professional capacity of the public sector and the creation of effective leadership at all levels in order to properly implement reforms.

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Crisis Management, and Charismatic Leadership Communication as Antecedents to the Organizational Reputation

Cited by 3 publications

References 21 publications

A Recursive PID Tuning Approach for the Inherently Unstable System

A Recursive PID Tuning Approach for the Inherently Unstable System

Exploring the Antecedents to the Reputation of Chinese Public Sector Organizations During COVID-19: An Extension of Situational Crisis Communication Theory

The characteristics of effective leadership on a selected sample of the human resources sector in the Serbian Ministry of Interior

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