Credibility and trust in risk communication

Renn, Ortwin; Levine, Debra

doi:10.1007/978-94-009-1952-5_10

Cited by 487 publications

(361 citation statements)

References 37 publications

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“…Siegrist, Cvetkovich and Roth (2000) defined trust as "the willingness to rely on those who have the responsibility for making decisions and taking actions related to the management of [...] public health and safety". Although trust consists of multiple dimensions, such as competence, openness, honesty, care, or fairness (Frewer et al 1996;Johnson 1999;Poortinga and Pidgeon 2003;Renn and Levine 1991), a distinction can be made between two main trust concepts: relational and calculative trust (Earle 2010). Relational trust refers to trust in relationships (one person trusts another or a person-like entity) and looks at intentions.…”

Section: Consumer Trust In the Food Industrymentioning

confidence: 99%

Consumer’s stated trust in the food industry and meat purchases

et al. 2012

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Section: Consumer Trust In the Food Industrymentioning

confidence: 99%

Consumer’s stated trust in the food industry and meat purchases

et al. 2012

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“…20,34,35 Only when trust has been established can other goals, such as education and consensus building, be achieved. Trust can only be built over time and is the result of ongoing actions, listening, and communication skill.…”

Section: The Trust Determination Modelmentioning

confidence: 99%

“…They have argued that government officials, industry representatives, and scientists are often uninterested in citizens' concerns or are unwilling to take actions to solve seemingly straightforward problems. These conflicts are often exacerbated by complex, confusing, inconsistent, or incomplete risk messages 2 ; lack of trust in information sources 20 ; selective and biased reporting by the media 2 ; and psychological factors (heuristics) that affect how risk information is processed. [21][22][23] Effective risk communication is a professional discipline; its application requires knowledge, planning, preparation, skill, and practice.…”

mentioning

confidence: 99%

Risk communication, the West Nile virus epidemic, and bioterrorism: responding to the communication challenges posed by the intentional or unintentional release of a pathogen in an urban setting

Covello

2001

Journal of Urban Health: Bulletin of the New York Academy of Medicine

380

247

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The intentional or unintentional introduction of a pathogen in an urbanThe West Nile virus epidemic is a useful case study for examining the communication challenges posed by the appearance of a new infectious disease in an urban setting. 1 Effective communication is critical to the successful resolution of any type of health, safety, or environmental controversy. 2-4 High-concern situations involving risk create substantial barriers to effective communication 5,6 and evoke strong emotions, such as fear, anxiety, distrust, anger, outrage, helplessness, and frustration. 7,8 When the communication environment becomes emotionally charged, the rules for effective communication change. Familiar and traditional approaches often fall short or can make the situation worse. 2,3 A body of communication theory, known as risk communication, offers insights into how crises and high-concern situations alter the usual rules of communication. 3,7 Risk communication science also provides a set of principles for meeting the challenges posed by the New York City West Nile virus epidemic. 2,3,9 THE RISK COMMUNICATION PERSPECTIVEThe National Academy of Sciences defines risk communication as

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“…But ICTs do not cause people to take action; people take action when they trust the information they receive, and trust is a socio-political outcome not a technology-driven one. Trust is a key element which influences the response of a receiver of information in times of disaster (Renn & Levine, 1991;Kasperson & Stallen, 1991). Until recently scant attention has been paid to what sources of information recipients turn to, find useful or trust in times of disaster (Steelman et al, 2015).…”

Section: 1mentioning

confidence: 99%

Towards a People Centred Early Warning and Disaster Response System in Samoa: The Use of ICT by Samoans During Disaster

Mow

Shields

Sasa

et al. 2017

E J Info Sys Dev Countries

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This paper reports on the findings of a 400 household survey which investigated what sources of information and technical medium Samoan citizens trust and act upon in times of disaster. Findings of the survey indicated the following. 1)The predominance and pervasiveness of mobile phones at 91% indicate its potential for use in any disaster response and relief interventions. 2) With only 34% of mobile phones being Smart phones: disaster preparedness, early warning and response interventions should target basic mobile phone sets. 3) With 65% of respondents using Face Book this social media should be considered as a possible avenue for lateral dissemination for early warning and disaster response. 4) The predominance of radio followed by TV as an important, trusted source of information which people act on indicate its important role in any emergency response interventions. Since these media are trusted sources they should be used extensively for dissemination of information for preparedness, early warning and disaster response. 5) Professional reporters are regarded by the majority as the most predominantly used, the most trusted and the most important source of information and news during an emergency. The findings of this survey generate important considerations towards a people centred early warning and disaster relief system. 1.INTRODUCTION While technology access has expanded worldwide, there is still limited research about how people use the technology available to them during crisis, and what the effects of varying socio-political and economic contexts are on the level of trust people place on information from different sources and technical mediums. The research documented in this paper draws on the literature on collective action problems and cooperation theory to develop a more nuanced understanding of how people use and share information across technological mediums during crises, using socio-political and economic factors to understand micro-level differences in information use and behavior.The current study focuses on ICT use during disasters in Samoa at the individual level. The main area of interest in this research is to understand how citizens act on different types of information and how the source of information affects their decisions to act. Since communication infrastructure is a "magnifier of human intent", there is a relationship between social capital, good governance, and how people act on different streams of information. The main goal of the research was to answer the following questions:1.What sources of information do Samoan citizens trust in times of disaster? 2.How do they act on different types of information and how does the source of information and technical medium affect their decisions to act in times of disaster?Identification of the sources of information and which sources affect people's decisions to act is important as it will inform what information sources people will trust and

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Credibility and trust in risk communication

Cited by 487 publications

References 37 publications

Consumer’s stated trust in the food industry and meat purchases

Consumer’s stated trust in the food industry and meat purchases

Risk communication, the West Nile virus epidemic, and bioterrorism: responding to the communication challenges posed by the intentional or unintentional release of a pathogen in an urban setting

Towards a People Centred Early Warning and Disaster Response System in Samoa: The Use of ICT by Samoans During Disaster

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