Creating Public Value Through Inter-Organizational Collaboration and Information Technologies

Abstract

Creating public value is becoming increasingly important for digital government projects. This article proposes and tests a research model to improve our understanding of how value is created. Using a survey and structural equation modeling, this research explores the interactions among institutions, collaboration, and value creation. Although exploratory in nature, the results suggest that regulatory frameworks have an impact on facilitating the development of effective organizations, increasing collaboration, and improved information technologies. Additionally, inter-organizational collaboration and technology enactments have an impact on the creation of value, but enacted technology appears to be unrelated to collaboration. The results from these models allowed us to find two additional issues: first, that there is a negative effect of institutional arrangements on service quality, and second, that the positive impact of enacted technologies on public value found in the original model remained for productivity, transparency, and quality, but not for costs and effectiveness.