Creating Innovative Public Services by Fostering Conflicts

Rossi, Paula; Rannisto, Pasi-Heikki; Stenvall, Jari

doi:10.4135/9781526429940

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2019

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“…Due to their positions, managers often have the power to hinder or enable transformation (Vince 2014). This implies that managers' role should include identifying the conflicts of institutional arrangements (Rossi, Rannisto and Stenvall 2016). Then, for something novel to emerge, there needs to be ongoing negotiations around these differences (Mowles 2015;Rossi, Rannisto, and Stenvall 2016;Vargo, Wieland, and Akaka 2015).…”

Section: Managerial Implicationsmentioning

confidence: 99%

Conflicts fostering understanding of value co-creation and service systems transformation in complex public service systems

Rossi

Tuurnas

2019

Public Management Review

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Leadership Psychology) works as a PhD researcher and university teacher in administrative sciences at the Faculty of Management and Business, Tampere University. In her doctoral research, she is exploring the value of conflicts in development initiatives of public organizations. Sanna Tuurnas (DSc, Admin.) works as a postdoctoral research fellow at the Institute for Advanced Social Research, Tampere University, Finland. She specializes in the governance of public sector reform. Her current research focuses on professionalism and co-production as new forms of citizen-professional partnerships in public (welfare) service production.This is the accepted manuscript of the article, which has been published in Public Management Review.

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