Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors

Küçükusta, Deniz; Mak, Amy; Chan, Xavier

doi:10.1016/j.ijhm.2013.01.010

Cited by 182 publications

(137 citation statements)

References 40 publications

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“…Here, three effective dimensions of the corporate social responsibility, namely personnel teaching, social development and environmental responsibility had a more prominent role in customer satisfaction. Kucukusta, Mak, and Chan (2013) also found out that among social responsibility factors, goal, perspective and environment have more predicting power in describing related dimensions to the visitors namely, understanding service quality, willingness to pay, preference to stay and brand image. Findings of Lozano (2015) showed that after failure in service, providing a favorable corporate social responsibility by the corporate can decrease negative effects and finally lead to customer satisfaction by service compensation.…”

Section: Experimental Backgroundmentioning

confidence: 92%

Evaluating the Effect of Corporate Social Responsibility of Firms and Organizations on Customer Satisfactions

Dadkhah¹,

Saadat²,

Soleimaninejad³

2017

RES

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This study is evaluating the effect of corporate social responsibility of firms and organizations on customer satisfactions, customers who visit top tourism agencies in Tehran city. This study is a quantitative base study and the data have gathered through a researcher-made questionnaire. For questionnaire validity, the researcher used construction, validity and exploratory factor analysis and for measuring the questionnaire reliability, the researcher examined the Cronbach Alpha, this number that the outcome of the SPSS software was about 0/895 which demonstrate the high reliability of the research questionnaire. Confirmatory factor analysis and SEM methods utilized for data analysis. And also Smart PLS software was used for constructing the research model and analysis. The results of exploratory factor analysis showed that social commitment variables were chosen perfectly and also were acceptable, however, the SEM results demonstrate that the expectation execution variables could be considered as a moderating variable between firm's social commitments and customer satisfaction. The effect of social commitment to expectation execution was not acceptable as well and the effects of other concepts of social commitments on firms on expectation execution were accepted. In addition, with the elements of social execution, variable as a moderating variable, the effects of social commitment on customer satisfaction were increased. This illustrates that the role of expectation execution as a moderating variable in the model of this study.

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Section: Experimental Backgroundmentioning

confidence: 92%

Evaluating the Effect of Corporate Social Responsibility of Firms and Organizations on Customer Satisfactions

Dadkhah¹,

Saadat²,

Soleimaninejad³

2017

RES

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show abstract

“…Kucukusta, Mak & Chan (2013) evidencian en su trabajo la percepción de los turistas de Hong Kong sobre la rse de sus hoteles de cuatro (4) y cinco (5) estrellas. Los visitantes identificaron cinco (5) factores de rse: comunidad, política, misión y visión, lugar de trabajo y medio ambiente; de estos, el medio ambiente y la misión y visión son los que más se valoran en cuanto a sus preferencias para quedarse, la disponibilidad de pagar, la percepción de la calidad del servicio y la imagen corporativa.…”

Section: Rse-marketingunclassified

La investigación de la responsabilidad social empresarial en el sector hotelero. Análisis y revisión de la literatura científica

Miranda¹,

Plaza²,

Brea³

2016

tursoc

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Resumen Durante la última década, los académicos han mostrado un evidente interés en el estudio de la responsabilidad social empresarial (rse), sin embargo, en la literatura científica son escasos los trabajos sectoriales en el tema, más aún en el sector turístico y, en específico, en el hotelero. Con el objetivo de identificar el estado actual de la investigación de la rse en el sector hotelero, en el presente trabajo se hace un rastreo sobre los artículos más importantes de revisión bibliográfica en materia de rse desde el ámbito general del management, seguido de un amplio análisis y revisión de la literatura científica de rse producida en la industria hotelera durante los últimos diez años. Se concluye que sigue siendo escasa la investigación de la rse en el sector hotelero, y que sus trabajos han estado dirigidos al análisis de prácticas de rse, accountability, marketing y la relación con los resultados financieros. Palabras clave:Responsabilidad social empresarial, turismo, sector hotelero, prác-ticas, accountability, marketing, resultados financieros. AbstractDuring the last decade, academics have shown a clear interest in the study of Corporate Social Responsibility (csr), however, in the scientific literature the sectorial studies and researches on the subject are scarce and even more, in the tourism sector and specifically, in the hotel sector. In order to identify the current state of research on csr in the hotel sector, in this paper a trace on the most important articles on literature review on csr from the general scope of Management was done and it was carry out a comprehensive analysis and review of the scientific literature on csr in the hotel industry produced for the past 10 years. It is concluded that research on csr in the hotel sector is still scarce and its studies has been directed to the analysis of 138D a v i d D a n i e l P e ñ a M i r a n d a , A n t o n i o G u e v a r a P l a z a , J o s é A n t o n i o F r a i z B r e a Rev. Turismo y Sociedad, vol. xviii, enero-junio 2016, pp. 137-158 csr practices, accountability, marketing and the relationship with financial performance.

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“…Since the late 1980s, traditional mass tourism has been gradually replaced by alternative forms of tourism (Timothy and Teye, 2009 cited in [31]. The negative impacts of tourism lead the emergence of new forms of tourism.…”

Section: Csr Practices In the Lodging Industrymentioning

confidence: 99%

“…Successful selection and implementation of an integrated CSR program can effectively identify costs and differentiate competitive advantages while contributing benefits to society and other stakeholders [31]. Finally, a hotel's CSR program can be part of its reputation management.…”

Section: Csr Practices In the Lodging Industrymentioning

confidence: 99%

“…To illustrate, innovative green practices have a visible marketing advantage and can be used as a public relations tool. Burke and Logsdon point out that this is one of the strategies derived from the visibility dimension of CSR, which they define as "observable, recognizable credit by internal and/or external stakeholders for the firm" [31].…”

Section: Csr Practices In the Lodging Industrymentioning

confidence: 99%

See 1 more Smart Citation

Assessing and Ranking the Corporate Social Responsibility Behavior of Five Star Hotels in Tehran Using the AHP and FTOPSIS Methods

Kheiri¹

2016

J Inform Tech Softw Eng

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Corporate social responsibility practices in four and five-star hotels: Perspectives from Hong Kong visitors

Cited by 182 publications

References 40 publications

Evaluating the Effect of Corporate Social Responsibility of Firms and Organizations on Customer Satisfactions

Evaluating the Effect of Corporate Social Responsibility of Firms and Organizations on Customer Satisfactions

La investigación de la responsabilidad social empresarial en el sector hotelero. Análisis y revisión de la literatura científica

Assessing and Ranking the Corporate Social Responsibility Behavior of Five Star Hotels in Tehran Using the AHP and FTOPSIS Methods

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