Corporate social responsibility in marketing: a review of the state-of-the-art literature

Abstract

Purpose The purpose of the study is to understand the evolution of the state-of-the-art of corporate social responsibility (CSR) research in the domain of marketing. Design/methodology/approach The top-ranked journals in the domain of marketing have been chosen for the purpose of this study, and the papers related to CSR concept published in those journals between 1930 and 2018 have been reviewed. A lucid framework has been used to structure the reviewing process. Findings The study finds that the CSR concept in marketing context has become more complex, its dimensions have evolved and increased in number, affecting diverse stakeholders leading to different outcomes. Research limitations/implications A simple model is proposed to understand the amalgamation of CSR concept in marketing literature. The study also highlights extant gaps in the literature and suggests the directions for future research. Practical implications The notion of CSR goes beyond the economic and regulatory obligation of the firm. Hence, for it to be duly implemented, practitioners must have a holistic understanding of this multi-faceted construct. This paper examines the changing role of CSR in the context of marketing over a period of almost a century. It thereby helps marketers to understand and visualize their changing responsibility toward the society at large and thereby co-create a sustainable relationship with all the stakeholders. The study provides both tactical and strategic pointers to practitioners. Social implications The study draws upon extant literature and documents the positive impact of CSR on marketing variables and thereby gives a compelling reason to the marketers to be socially responsible. Compilation of persuasive evidence would encourage the adoption of CSR concepts by the marketers. This would elicit a more socially responsible action which will have a positive impact on the society that the marketer serves. Originality/value This is an in-depth study depicting the journey of CSR construct in marketing literature and provides a holistic understanding of the construct in the context of marketing.

Corporate Citizenship: Structuring the Research Field

“…Our analysis complements recent bibliometric analyses on the related and popular [16] concept of corporate social responsibility (CSR) [17][18][19][20][21][22][23] as well as recent CSR literature reviews [13], which partly focus on interfaces with other fields [24][25][26][27]. The relationship between corporate citizenship and CSR seems to be rather unclear [28].…”

The value in doing good: perspective from the Indian manufacturing sector

“…The employees are the brand ambassadors for the organization and operationalize its commitment. Organizational CSR support enhances the employee motivation improving their job performance (Chakraborty and Jha, 2019). The organization needs to invest in the employee dimension as it enhances customer confidence (Hsu, 2012).…”

“…The assumption of the positive response of customers owing to firm CSR engagement should not be explicit. The stakeholders' support for the firm engaged in CSR depends on the values received in exchange (Chakraborty and Jha, 2019). To date, however, there is hardly any work in literature which examines the consumer values obtained from CSR perception.…”

Does doing good do well? An investigation into the relationship between consumer buying behavior and CSR

“…Sharma and Kiran (2013) even state that CSR strategies have become a common focus for implementation in business environments since the 1950s, emphasizing its practical uses. From a marketing point of view, the implementation of such approaches is now seen as strategic, encompassing all the stakeholders' interests along with emphasizing responsibility (Chakraborty & Jha, 2019). CSR can be defined as companies "proactively offering social benefits or public service and voluntarily minimizing practices that harm society, regardless of legal requirements" (Vitell, 2015, p. 767).…”