Corporate social responsibility in international hotel chains and its effects on local employees: Scale development and empirical testing in China

Wang, Chaohui; Hu, Runhong; Zhang, Tingting

doi:10.1016/j.ijhm.2020.102598

Cited by 48 publications

(29 citation statements)

References 90 publications

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“…Such activities provide various benefits to hotels, such as customer loyalty and a positive brand image, resulting in revisits and recommendations [12]. Thus, CSR activities are important to the stakeholders as well as the organizations [13,14].…”

Section: Introductionmentioning

confidence: 99%

The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level

Han

Park

2021

Sustainability

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This study attempts to investigate the relationships among Korean hotel employees’ perception of Corporate Social Responsibility (CSR), their intrinsic motivations, and their organizational commitment (OC). The mediating effect of intrinsic motivation on the relationship between employees’ perception of customer- and employee-related CSR and OC is explored, and the moderating role of job level on the relationship between CSR perceptions and intrinsic motivation is tested. The data were collected via online survey, and the Hayes’ Process macro was used as an analysis tool. We found that (1) both types of CSR perceptions are important in creating intrinsic motivation and OC, (2) intrinsic motivation enhances OC, and (3) job level moderates the link between employee CSR perceptions and intrinsic motivation positively. Interestingly, we found that when customer-related CSR or employee-related CSR is high, the level of intrinsic motivation will significantly differ between managerial and non-managerial employees. This study’s results will contribute to the current literature on CSR, and will aid human resources departments that are considering CSR practices as a means to enhancing employee intrinsic motivation and OC.

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Section: Introductionmentioning

confidence: 99%

The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level

Han

Park

2021

Sustainability

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“…The strongly committed employee identifies with, is involved in, and enjoys membership in the organization (Im et al, 2016). Literature generally supports a positive relationship between SR participation and affective commitment (Wang et al, 2020;Khaskheli et al, 2020;Youn et al, 2018;Im et al, 2016), but there is not a lot of research in the service industry. Some research in the hospitality setting showed that organizational commitment strongly influences the quality of guest services (Youn et al, 2018).…”

Section: Affective Commitmentmentioning

confidence: 99%

“…Some studies investigated the relationship between SR and financial performances; others were micro-CSR studies, which investigated the relationship between SR and employees, customers, local community. Employees perceptions about SR and the impact of SR participation on employees in the service industry is still under-researched field (Nazir et al, 2021;Bogan et al, 2020;Wang et al, 2020;Kim et al, 2020;Hu et al, 2019;Su et al, 2019;Youn et al, 2018), especially in developing countries (Bogan et al, 2020;Wang et al, 2020;Yasir et al, 2020). Employees have direct contact with customers in the service industry, and their attitudes and behaviors are highly critical for reaching business goals.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Participation in Service Company’s Socially Responsible Activities on Employee’s Affective Commitment

Damnjanović

2021

entrenova

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Employees’ perspectives of the company’s social responsibility (SR) and the company’s SR impact on employees have so far been given little attention in research. This gap is surprising since it is well known to what extent employees affect overall companies’ results. They have a crucial role in SR activities implementation, so it is important for management to define employees’ roles in SR activities implementation carefully. This paper explored the influence of employees’ participation in SR activities on their affective commitment to service companies. The main hypothesis was that participation in SR activities has a significant positive impact on employees’ affective commitment. The goal was to show that employees who participated in SR activities were more committed than employees who did not participate in SR activities. The data were collected through a questionnaire and analysed using descriptive statistics, independent-samples t-tests, and one-way ANOVA. The results showed that there were no statistically significant differences in the level of affective commitment between employees who participated in SR activities and those who did not participate in them. Less than half of respondents participated in SR activities, so a suggestion for managers was to share the positive experience of participation in SR activities and invite employees to participate more. This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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“…In addition to strengthening their brand, companies can also benefit from society in other ways, such as by creating new jobs, promoting and enhancing education and economic growth and creating a positive public image of the green energy that facilitates its wide social acceptance [7][8][9][10]. Corporate social responsibility is also often linked to a company's continued commitment to behave ethically and contribute to the sustainable economic development through environmental improvement, social justice, human rights and the well-being of its employees and customers [11,12]. Moreover, as important as CSR is to the community, it is valuable to business.…”

Section: Introductionmentioning

confidence: 99%

Corporate Social Responsibility and the Renewable Energy Development in the Baltic States

et al. 2021

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Recently, the approaches of the Corporate Social Responsibility (CSR) in the renewable energy development have changed with the new global approach to sustainability. Today, CSR is an evolving and dominating business practice that integrates sustainable development into a company’s business model. The main focus of our paper is on the public relations of corporate social responsibility in renewable energy development. We show that a proper approach to public relations and resulting communication and dissemination of products and results should be sustained. This paper assesses the new pathways for executing public relations for CSR with relation to the renewable energy projects. The study analyses the impact of corporate social responsibility on energy companies, which are expected to make a positive contribution to the development of sustainable energy. We use both the overview of the theoretical concepts and literature as well as analyze the case of the “old” and “new” European Union Member countries represented by the Baltic States that yield many similarities but differ in their economic development to show the best practices of promoting CSR in sustainable energy development. Our results demonstrate that the implementation of corporate social responsibility can help to create more ethical and conscious sustainable companies and to build better relationships with the environmentally engaged citizens and loyal customers who are also concerned about the environment, health and well-being of their communities.

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Corporate social responsibility in international hotel chains and its effects on local employees: Scale development and empirical testing in China

Abstract: Corporate social responsibility in international hotel chains and its effects on local employees: Scale development and empirical testing in China.InternationalJournalofHospitalityManagement,90, N.PAG.

Cited by 48 publications

References 90 publications

The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level

The Influence of Hotel Employees’ Perception of CSR on Organizational Commitment: The Moderating Role of Job Level

The Impact of Participation in Service Company’s Socially Responsible Activities on Employee’s Affective Commitment

Corporate Social Responsibility and the Renewable Energy Development in the Baltic States

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