Core handover problems

Abstract

Even if a handover process is a critical stage in the software lifecycle, little is known about the problems encountered when transferring a software system from development to maintenance. In this paper, we have elicited five core handover problems as faced by five IT organizations today. These are (1) insufficient system knowledge, (2) lack of domain knowledge, (3) insufficient communication, (4) inadequate documentation, and (5) difficulties in tracking changes

Taxonomy of handover activities

“…However, the real complexity and its industrial relevance can be revealed only when the taxonomy is matched against industrial handover processes. It is evident from [3] that organizations face critical problems during system handover. These problems concern system knowledge, domain knowledge, communication gap between participating parties, documentation, and tracking system changes.…”