Cooperation and competition between online travel agencies and hotels

Chang, Yu Wei; Hsu, Ping-Yu; Lan, Yi Chen

doi:10.1016/j.tourman.2018.08.026

Cited by 119 publications

(83 citation statements)

References 60 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Successful coopetition enhances the capacity of meeting goals synergistically, in particular, goals related to challenges faced by all actors involved. Prior studies identify several such common challenges: competitive disadvantage due to peripheral location (Kylänen and Rusko 2011), competition among destinations at a national (Wang and Krakover 2008) and international level (Della Corte and Aria 2016), effective promotion (Abrate et al 2019), generating additional value for tourists in a ski destination in view of attracting them and prolonging their stays (Falk 2017), integrating online and offline channels to attract new customers to hotels (Y. W. Chang, Hsu, and Lan 2019), facing discontinuities in online platform operations (Tekin Bilbil 2019), or adapting travel agency practices to long-term evolution of the operating environment (Fong, Wong, and Hong 2018).…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Competitor Perceptions in Tourism Coopetition

Czakon

Czernek-Marszałek

2020

Journal of Travel Research

View full text Add to dashboard Cite

Our study aims at understanding how coopeting tourism managers perceive their competitors. Competitor perceptions are consequential because they have implications for interfirm relationships. Collaboration with competitors offers benefits otherwise unattainable, such as improved destination marketing, more successful attracting of tourists, increased tourism product complexity, and better service, but is used to various degrees by tourism firms. We use a purposeful sampling procedure for maximum heterogeneity to select interviewees from Polish tourism DMO member firms. We inductively code and thematically group their perceptions to find that tourism managers develop a detailed understanding of collaboration with competitors and precisely identify their competitors, but interpret this so as to either facilitate collaboration or to remain in rivalrous mode, depending on their behavioral disposition. We propose a framework for developing perceptions with mindsets in a pivotal role.

show abstract

Section: Theoretical Frameworkmentioning

confidence: 99%

Competitor Perceptions in Tourism Coopetition

Czakon

Czernek-Marszałek

2020

Journal of Travel Research

View full text Add to dashboard Cite

show abstract

“…Moreover, hotel providers are struggling with the growing competition and continuous pressure from market saturation and are seeking greater performance (Chang et al, 2019). In practical terms, understanding the determinants of hotel industry efficiency is important for identifying possible solutions to the problems experienced by industry practitioners (Yang et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Higher tourism specialization, better hotel industry efficiency?

Zhang

Zhou

et al. 2020

International Journal of Hospitality Management

View full text Add to dashboard Cite

A B S T R A C TThis study examines the effects of both specialization in tourism and market competition on the efficiency of the hotel industry. For this purpose, stochastic frontier analysis (SFA) was employed to evaluate the efficiency of the hotel industry on a provincial level in China and to analyze how it is impacted by specialization in tourism and market competition. The results confirm that tourism specialization and market competition exert a synergistic effect on hotel industry efficiency in China. This study finds that tourism development as represented by a high level of tourism specialization by a destination does not guarantee high efficiency in hotels but does enhance the negative effect of market competition on hotel industry efficiency. Significant policy and managerial implications stem from these findings.

show abstract

“…However, there is fierce competition between the two channels, resulting in channel conflict. 4 How to manage and coordinate them is an important issue in dual-channel operation management and also a key issue for both the manufacturer and the online marketplace firm. From the perspective of price and service competition, this paper discusses how the online marketplace firm and the manufacturer should deal with the conflict between them in customer acquisition.…”

Section: Introductionmentioning

confidence: 99%

Decision-making of online channels under three power structures

Jia

2020

Measurement and Control

View full text Add to dashboard Cite

In recent years, e-commerce has developed rapidly. Many manufacturers are beginning to integrate with the Internet and regard online platforms, such as online marketplaces and self-owned online malls, as important sale channels for their products. Considering the difference of shopping experience between the two online channels, this paper models price and service competition between the two channels. This paper discusses the decisions of supply chain participants with three power structures, that is, the manufacturer Stackelberg game, the online marketplace firm Stackelberg game, and the Nash game. The results show that the channel service level and the consumer sensitivity to channel service positively affect the channel price and demand. We characterize a threshold for the wholesale price. When the wholesale price is below the threshold, the channel prices are lowest in the Nash game, and when the wholesale price is greater than the threshold, the channel prices are lowest when the manufacture acts as the leader. Differentiated services can improve the supply chain participants’ profits and the system’s profit compared with the same service. More interestingly, this paper finds that the online marketplace firm should pay attention to improving its service level, while the manufacturer should pay attention to other work differently, such as focusing on generating promotional value and shaping corporate brand image by the self-owned online mall channel.

show abstract

Cooperation and competition between online travel agencies and hotels

Cited by 119 publications

References 60 publications

Competitor Perceptions in Tourism Coopetition

Competitor Perceptions in Tourism Coopetition

Higher tourism specialization, better hotel industry efficiency?

Decision-making of online channels under three power structures

Contact Info

Product

Resources

About