Conversational AI Systems for Social Good: Opportunities and Challenges

Peng, Qi; Huang, Jing; Wu, Youzheng; He, Xiaodong; Zhou, Bowen

doi:10.48550/arxiv.2105.06457

Cited by 1 publication

(1 citation statement)

References 32 publications

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“…Besides lessons from the AI failures, potential areas for AI to make positive impact are also important to study [166,366]. For example, as noted in [298,366], various scenarios have been studied to apply AI to advance the United Nations' Sustainable Development Goals (SDGs) for social good.…”

Section: Multidisciplinary Researchmentioning

confidence: 99%

Trustworthy AI: From Principles to Practices

Li¹,

Pan²,

Liu³

et al. 2021

Preprint

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Fast developing artificial intelligence (AI) technology has enabled various applied systems deployed in the real world, impacting people's everyday lives. However, many current AI systems were found vulnerable to imperceptible attacks, biased against underrepresented groups, lacking in user privacy protection, etc., which not only degrades user experience but erodes the society's trust in all AI systems. In this review, we strive to provide AI practitioners a comprehensive guide towards building trustworthy AI systems. We first introduce the theoretical framework of important aspects of AI trustworthiness, including robustness, generalization, explainability, transparency, reproducibility, fairness, privacy preservation, alignment with human values, and accountability. We then survey leading approaches in these aspects in the industry. To unify the current fragmented approaches towards trustworthy AI, we propose a systematic approach that considers the entire lifecycle of AI systems, ranging from data acquisition to model development, to development and deployment, finally to continuous monitoring and governance. In this framework, we offer concrete action items to practitioners and societal stakeholders (e.g., researchers and regulators) to improve AI trustworthiness. Finally, we identify key opportunities and challenges in the future development of trustworthy AI systems, where we identify the need for paradigm shift towards comprehensive trustworthy AI systems.

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Section: Multidisciplinary Researchmentioning

confidence: 99%