Continuous usage intention of Internet banking: a commitment-trust model

Yang, Yuchong; Lai, Fujun; Chu, Zhaofang

doi:10.1007/s10257-018-0372-4

Cited by 79 publications

(89 citation statements)

References 95 publications

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“…functional and psychological; Laukkanen et al., 2009 ) constructs, namely satisfaction – based on the customer’s cumulative experience rather than being a transaction-specific phenomenon – and trust in a direct bank. These findings are consistent with the most recent findings collected by Yuan et al. (2019) .…”

Section: Introductionsupporting

confidence: 93%

Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy

Filotto

Caratelli

Fornezza³

2021

European Management Journal

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Section: Introductionsupporting

confidence: 93%

Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy

Filotto

Caratelli

Fornezza³

2021

European Management Journal

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“…The collaboration mechanism of the SCM information system is expected to be impacted by blockchain technology [92]. Blockchain will change the process and consensus collaborative management mechanism.…”

Section: Industry 40mentioning

confidence: 99%

“…This is expected to optimize transaction process management, blockchain system consensus, and accounting, among others. The paper discusses a platform architecture design of a data transaction system that is integrated with a new collaboration mechanism based on the blockchain [92]. Concerning the literature on Industry 4.0, the textual and google trends data from 2010 to 2018 show Industry 4.0 trending in SCM [95].…”

Section: Industry 40mentioning

confidence: 99%

Blockchain Technology for Sustainable Supply Chain Management: A Systematic Literature Review and a Classification Framework

Paliwal¹,

Chandra²,

Sharma³

2020

Sustainability

169

190

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Through a systematic review of publications in reputed peer-reviewed journals, this paper investigates the role of blockchain technology in sustainable supply chain management. It uses the What, Who, Where, When, How, and Why (5W+1H) pattern to formulate research objectives and questions. The review considers publications since 2015, and it includes 187 papers published in 2017, 2018, 2019, and the early part of 2020, since no significant publications were found in the year 2015 or 2016 on this subject. It proposes a reusable classification framework—emerging technology literature classification level (ETLCL) framework—based on grounded theory and the technology readiness level for conducting literature reviews in various focus areas of an emerging technology. Subsequently, the study uses ETLCL to classify the literature on our focus area. The results show traceability and transparency as the key benefits of applying blockchain technology. They also indicate a heightened interest in blockchain-based information systems for sustainable supply chain management starting since 2017. This paper offers invaluable insights for managers and leaders who envision sustainability as an essential component of their business. The findings demonstrate the disruptive power and role of blockchain-based information systems. Given the relative novelty of the topic and its scattered literature, the paper helps practitioners examining its various aspects by directing them to the right information sources.

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“…Moreover, other factors affect each of the steps, respectively, action by the technological leadership, e-trust (Salem et al 2019), e-loyalty (Esterik-Plasmeijer and Raaij 2017; Berraies et al 2016), customers' value, for online personalization, customers' concern, for privacy, and the propensity of technology adoption (Rahi et al 2019). The best prediction of the use of new technologies may require the testing of the principal factors in order to learn about the customers' satisfaction (Thakur 2014;, customer loyalty (Shankar and Jebarajakirthy 2019), word-of-mouth (WOM) (Sampaio et al 2017) intention, andadoption (Alalwan et al 2018a, b;Siyal et al 2019;Chauhan et al 2019), how customer use the system (Baabdullah et al 2019a, b), and focusing on the role of users' commitment (Yuan et al 2019), which is called selfservice technologies (Chaouali and El-Hedhli 2019). Table 1 presents a summary of the main findings of selected empirical studies based on TAM.…”

Section: Literature Review and Research Hypothesismentioning

confidence: 99%

The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq

Hamakhan

2020

Financ Innov

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The popularity of self-service technologies, particularly in the banking industry, more precisely with electronic banking channel services, has undergone a major change as individuals' lifestyles develop. This change has affected individuals’ decisions about accepting any new Information Technology, and Information Communications Technology services that are electronically mediated, for example, E-Banking channel services. This study investigates the effect of Individual Factors on User Behaviour, and the moderating role of Trust in the relationship between Individual Factors, and User Behaviour based on the Unified Theory of Acceptance and Use of Technology. This research proposes a model, with a second-order components research framework. It improves current explanations of the acceptance of electronic banking channel services. Furthermore, this study highlights the role of trust on the acceptance of electronic banking channel services, which is the most crucial consideration in customers’ decisions to accept electronic banking channels services. Thus, trust is the spine of the system in the Kurdistan Region of Iraq. Data were collected using an online questionnaire that received 476 valid responses from academic staff who work at the University of Sulaimani. The model tested data using the Partial Least Squares-Structural Equation Modelling approach. The results show that Individual Factors have a positive effect on User Behaviour. Besides, results show that trust moderates the relationship between Individual Factors and User Behaviour.

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Continuous usage intention of Internet banking: a commitment-trust model

Cited by 79 publications

References 95 publications

Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy

Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy

Blockchain Technology for Sustainable Supply Chain Management: A Systematic Literature Review and a Classification Framework

The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq

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