Continuous Quality Improvement Strategies in the Retail Banking Industry of South Africa

Vermeulen, Werner; Edgeman, Rick L.

doi:10.1080/08982110108918647

Cited by 4 publications

(2 citation statements)

References 2 publications

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“…Improvement initiatives should revolve around the critical points, i.e., those processes deemed essential for the company to achieve its goals. Moreover, it is observed that the problems of one supplier may be generalized to others of the same productive chain, which may facilitate corrections by means of simple measurements (4).Despite the importance of studies on the analysis of supplier quality and food safety in the food service segment, it was observed that there is a gap in this field of research.…”

Section: Development and Application Of A Methods For Quality Assesmenmentioning

confidence: 99%

Development and Application of a Method for Quality Assesment of Perishable Food Suppliers From a Food Service

Oliveira¹,

Abranches²,

Lúcia³

et al. 2011

Rev. chil. nutr.

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To assist and ensure the quality and safety of food intended for human consumption, Good Manufacturing Practices (GMP) or Good Preparation Practices (GPP) have been established, a set of standards that should be used for products, processes, services and preparation. In Brazil, GMPs are legally governed by certain ordinances and resolutions, foremost among these are Ordinance No 1.428/1993, Ordinance No 326/1997, Resolution RDC No 275/2002 and Resolution RDC No 216/2004 (9-12). The assessment of GMP in food production and commercialization establishments, through appropriate use of questionnaires, is cited to support qualification and selection of suppliers based on a fiscal sanitary inspection by the establishment in order to comply with these criteria, or as the basis for the deployment of the Hazard Analysis and Critical Control Points system (HACCP) (5). Thus, the relationship between purchasers and suppliers allows that efforts are combined to create ABSTRACT Studies evaluating the quality of food providers and the guidelines for their better qualification are scarce in literature. A structured checklist was applied in the supplier establishments to evaluate: infrastructure, sanitaryhygiene control of foods and handlers, and conditions of transportation and receiving. The Supplier Quality Index was used to calculate the scores of vendors, and the score was assigned according to the fulfillment of the items presented on the checklist: "compliant", ≥75.0% compliance and "non compliant", <75.0%. The items "control of food hygiene and sanitary" and "infrastructure" showed the highest rate of compliance (85.15%, each), while the "sanitary-hygiene control of handlers" was that of most frequent non-compliance (80.0%). The proposed methodology was efficient and may serve as a model to be employed for evaluation of supplier performance.

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Section: Development and Application Of A Methods For Quality Assesmenmentioning

confidence: 99%

Development and Application of a Method for Quality Assesment of Perishable Food Suppliers From a Food Service

Oliveira¹,

Abranches²,

Lúcia³

et al. 2011

Rev. chil. nutr.

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show abstract

“…On the other hand, the determination of the dependent variable set was guided by Likert's Organizational Characteristics and others [28,31] . These characteristics, namely, quality, productivity, and employee satisfaction represented key performance indicators that were judged by firms' managers to measure business goals and hoped outcomes of ISO9000 implementation.…”

Section: Model and Variables Of The Studymentioning

confidence: 99%

The Impact of Implementing Quality Management Principles of IS09000 on Business Effectiveness: An Applied Study at Palestinian Businesses

Al-Ghanim¹

2003

An-Najah University Journal for Research - A

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The management of quality has received considerable attention in recent years and various studies have documented analysis and results of the impact of quality management models on organizational effectiveness. This research study provides details of an investigation of the impact of the principles of ISO9000 quality management system on improving organizational effectiveness in Palestine. Using a recent survey of ISO9000 implementing companies, data were collected and analysed about critical quality management principles: quality strategy, continuous improvement, leadership development, and customer satisfaction, and the impacts were assessed using key organizational effectiveness indicators: employee satisfaction, quality, and productivity. Basic hypotheses were formulated and tested and the results showed that companies have indeed made significant efforts towards establishing genuine quality systems and consequently attained benefits in terms of effectiveness indicators. Furthermore, correlation analysis confirmed suggestions in the literature that a company’s performance is positively impacted by the establishment and implementation of quality principles and quality models. لقد ظهر الاهتمام في السنوات الأخيرة في موضوع إدارة الجودة وتناوله الباحثون بالتحليل حيث ظهرت الكثير من الدراسات التي توثق نتائج تطبيق إدارة الجودة على فعالية وأداء المؤسسات. تطرح هذه المقالة تحاليل ونتائج آثار تطبيق مبادئ نظام الآيزو 9000 على فعالية آداء المؤسسات الفلسطينية التي منحت شهادة هذا النظام. فباستخدام المسح الميداني لأربعين شركة تم جمع بيانات عن مبادئ نظام الآيزو 9000 المطبقة، وبالتحديد استراتيجية الجودة، التحسن المستمر، تطوير القيادات، ورضى العملاء، وتقييم آثار تطبيق هذه المبادئ من خلال مجموعة مؤشرات مهمة مثل رضى الموظفين، مستوى الجودة، ودرجة الإنتاجية. ولهذه الغاية يتم صياغة فرضيات إحصائية أساسية واختبارها وتشير النتائج إلى أن الشركات قد بذلت جهوداً فعلية من أجل تطبيق مبادئ الجودة وحققت لذلك بعض التحسن في معايير الأداء، وهذا يعزز النتائج المنشودة في الأدبيات حول وجود ارتباط إيجابي بين أداء الشركات وبين تطبيقها لمبادئ الجودة.

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Assessment of the Middle Administrative Leadership's Awareness of the Implementation of the Concept of Total Quality Management (TQM) in Commercial Banks operating in Jordan

Rawashdeh

2014

Arab Economic and Business Journal

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Continuous Quality Improvement Strategies in the Retail Banking Industry of South Africa

Cited by 4 publications

References 2 publications

Development and Application of a Method for Quality Assesment of Perishable Food Suppliers From a Food Service

Development and Application of a Method for Quality Assesment of Perishable Food Suppliers From a Food Service

The Impact of Implementing Quality Management Principles of IS09000 on Business Effectiveness: An Applied Study at Palestinian Businesses

Assessment of the Middle Administrative Leadership's Awareness of the Implementation of the Concept of Total Quality Management (TQM) in Commercial Banks operating in Jordan

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