Assessment of the Middle Administrative Leadership's Awareness of the Implementation of the Concept of Total Quality Management (TQM) in Commercial Banks operating in Jordan

Rawashdeh, Firas Mohammed Al

doi:10.1016/j.aebj.2014.05.001

Cited by 3 publications

(2 citation statements)

References 2 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Responsibility with the TQM performance [27,[63][64][65] Support to improve the production process [51,66] Communication about the mission and objectives of the company [67][68][69] Quality policies and quality goals [70,71] Quality is the mean to increase profits [72,73] Dissemination of quality culture [74,75] Promotion of training and education [76,77] Training and education TQM courses to improve employee skills [78,79] TQM courses for managers and supervisors [79][80][81][82] Quality circle courses [79,81,83] Technical statistics courses [84][85][86] Financial resources for training [87][88][89][90][91] Courses on communication, effective meetings, and leadership [64,65,92] Courses on identification and troubleshooting [93][94][95] Employees integration…”

Section: Managerial Commitmentmentioning

confidence: 99%

Human Resource Abilities and Skills in TQM for Sustainable Enterprises

et al. 2019

View full text Add to dashboard Cite

Total quality management (TQM) is a lean manufacturing tool that focuses on ensuring the production of goods that meet design specifications and give customer satisfaction, both attractive benefits highly appreciated by managers. However, there are several factors involved in the success of TQM programs, many of which are cultural aspects associated with human resources (HR). This article presents a structural equation model that integrates three latent variables related to internal HR: “managerial commitment,” “employee integration,” and “training and education,” which are linked to the operational benefits of a manufacturing system. The variables are connected through six hypotheses that have been validated with information obtained from 398 responses of a questionnaire applied to manufacturing industry professionals. In addition, a sensitivity analysis was carried out to describe the probabilities of occurrence for the variables at low and high levels. The hypotheses were statistically validated with the partial least squared technique, where the results showed that human factors play an essential role in the success of TQM, since the direct, indirect, and total effects of managerial commitment, employee integration and training, and education processes on the benefits obtained from the implementation of TQM were statistically significant at 95% confidence.

show abstract

Section: Managerial Commitmentmentioning

confidence: 99%

Human Resource Abilities and Skills in TQM for Sustainable Enterprises

et al. 2019

View full text Add to dashboard Cite

show abstract

“…En la actualidad, las universidades están buscando nuevas estrategias, métodos y/o modelos para innovar las actividades de enseñanza-aprendizaje (Chen, 2016;Salas y Salas, 2018). De hecho, las principales metas de las organizaciones empresariales y educativas en el Siglo XXI están relacionadas con la satisfacción del cliente (Mena et al, 2017;Rawashdeh, 2014;Valmohammadi y Roshanzamir, 2015). Sin embargo uno de los aspectos que facilitan el proceso educativo y desarrollan las competencias en los estudiantes es la calidad (Albertin et al, 2017).…”

Section: Introductionunclassified

Uso del ciclo de Deming para asegurar la calidad en el proceso educativo sobre las Matemáticas. // Use of the Deming cycle to ensure quality in the educational process on mathematics.

Salas-Rueda

2018

View full text Add to dashboard Cite

Las universidades están buscando satisfacer las necesidades y demandas de los estudiantes en el Siglo XXI, por consiguiente, la calidad adquiere un papel fundamental para lograr el éxito en las organizaciones. Esta investigación mixta propone el uso del ciclo de Deming para mejorar el proceso de enseñanza-aprendizaje sobre el método de Gauss-Jordan por medio de la tecnología. La muestra está conformada por 31 estudiantes que cursaron la asignatura Matemáticas Intermedias para los negocios durante el ciclo escolar 2017. El uso de la aplicación web MsSchool y el servicio en la nube Desmos permiten mejorar el desarrollo de las habilidades y la asimilación del conocimiento sobre el método de Gauss-Jordan. Incluso, estas herramientas tecnológicas son innovadoras y útiles para el proceso de aprendizaje. En conclusión, las etapas del ciclo de Deming (planificar, hacer, revisar y actuar) permiten construir experiencias educativas creativas para el campo de las matemáticas.AbstractUniversities are looking to meet the needs and demands of students in the 21st century, therefore, quality acquires a fundamental role to achieve success in organizations. This mixed research proposes the use of the Deming cycle to improve the teaching-learning process related to the Gauss-Jordan method through technology. The sample consists of 31 students who took the course Intermediate Mathematics for Business during the school year 2017. The use of the MsSchool web application and the cloud service Desmos allow to improve the development of skills and the assimilation of knowledge on the Gauss-Jordan method. Even these technological tools are innovative and useful for the learning process. In conclusion, the stages of the Deming cycle (planning, doing, reviewing and acting) allow the construction of creative educational experiences for the field of mathematics.

show abstract