Contact stratification and deception

Reynolds, Lindsay; Gillette, Samantha; Marder, Jason; Miles, Zachary D.; Vodenski, Pavel; Weintraub, Ariella; Birnholtz, Jeremy; Hancock, Jeff

doi:10.1145/1958824.1958857

Cited by 10 publications

(12 citation statements)

References 4 publications

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“…It is clear from our findings and prior work [12,3,23] that butler lies are a commonly used linguistic strategy for availability management that draw on ambiguities resulting from features of communication technologies and the social norms surrounding their use. Our analyses here strongly suggest that senders and receivers of messages recognize the social value of these messages, even when receivers believe them to be false.…”

Section: Implications For Designsupporting

confidence: 51%

“…Since that initial study, several other papers have reported on how butler lies are used to manage social interactions in other text-based media, including instant messaging, SMS and BBM text messaging [12,3,23]. The resulting body of work has contributed observations about how and why butler lies are produced.…”

Section: Background Deception In Availability Managementmentioning

confidence: 99%

“…Explanations that people provide for their butler lies frequently involve concerns about avoiding hurting their communication partner's feelings or trying to make themselves look better. The relational importance of butler lies is also highlighted be the observation that when using a closed texting network, such as BBM, participants told more butler lies to those they coordinated with most, suggesting that butler lies are important for managing social interactions in key relationships [23].…”

Section: Background Deception In Availability Managementmentioning

confidence: 99%

“…Reynolds et al [23] observed BBM users, for example, who intentionally delayed opening messages to avoid generating "read" notifications; and Birnholtz et al [2] observed an office in which it was not normatively acceptable to use the return receipt feature in Notes. This builds directly on Aoki and Woodruff's [1] notion of making space for stories, and our results build further on these ideas by showing people expect to be deceived some of the time, and are careful consumers of these messages.…”

Section: Implications For Designmentioning

confidence: 99%

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Butler lies from both sides

Reynolds

Smith

Birnholtz

et al. 2013

Proceedings of the 2013 Conference on Computer Supported Cooperative Work

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In an always-connected world, managing one's unavailability for interaction with others can be as important and difficult as coordinating mutual availability. Prior studies have identified the butler lie, a linguistic strategy commonly used to manage unavailability, and examined message-level data to examine how message senders' use of butler lies varies across media and situations. This study is the first to examine how butler lies are perceived by those who receive them. Pairs of student participants provided messages sent to each other in real conversations and indicated whether these messages were deceptive or not. These messages were then passed to the partner, who indicated perceived deception and provided an explanation. Results suggest that participants expect butler lies regularly although not as often as they are actually produced, and participants are not very accurate in identifying butler lies. Moreover, detailed analysis of messages and explanations suggests that butler lies play a relational role that is expected by both parties in a dialog. AUTHOR

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Section: Implications For Designsupporting

confidence: 51%

Section: Background Deception In Availability Managementmentioning

confidence: 99%

Section: Background Deception In Availability Managementmentioning

confidence: 99%

Section: Implications For Designmentioning

confidence: 99%

See 2 more Smart Citations

Butler lies from both sides

Reynolds

Smith

Birnholtz

et al. 2013

Proceedings of the 2013 Conference on Computer Supported Cooperative Work

Self Cite

View full text Add to dashboard Cite

show abstract

“…Over the past four years, we have conducted five studies of butler lies using IM [8], SMS [9], and BBM [10]. We have also interviewed 47 people about their use of butler lies to better understand how these messages are perceived in everyday life and situations.…”

Section: The Datamentioning

confidence: 99%