Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay

Holbrook, Morris B.

doi:10.1016/j.jbusres.2006.01.008

Cited by 666 publications

(650 citation statements)

References 4 publications

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“…Indeed, both Gutman (1997) and Bagozzi and Dholakia (1999) explicitly refer to value as goal desirability. Value as such entails what Holbrook (2006) calls "subjective hierarchical preferences," (p.715), which consequently create a hierarchical organization of consumers' goals and goal-setting behavior (Gutman, 1997). This is a natural means of investigating the concepts of consumer value and the process of value creation.…”

Section: Significance Of Goals In Value Creationmentioning

confidence: 99%

How is value created? – Extending the value concept in the Swedish context

Wikström

Decosta

2018

Journal of Retailing and Consumer Services

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A B S T R A C TThis inductive study elaborates on the value concept and unpacks the process of how value is created in the Swedish food industry by combining the theoretical tool of goal hierarchy with the methods of network analysis. Through real world insights, on how consumers and retail firms act and coordinate their activities to fulfill their roles in consumer value creation, this study proposes a differing perspective that extends the value-in-use concept by identifying four sequential consumer activities. They are (i) reflections about what is important (value) in the specific consumption situation (the focal goal), (ii) the starting point of value creation (selection and application of means), (iii) the process involved in providing and enjoying holistic solutions, and (iv) ultimately its contribution to life fulfillment in the sense that value creation is meaningful. Thus, consumers create value by setting clear differential hierarchical goals that include the identification of resources and consumers' own capacity before choosing the products and using them. The network analyses also reveal an additional space for supporting value creation: firm to firm interactions which add more resources to providers' support of consumer value creation. The paper provides new real world insights on how consumers and firms act to fulfill their roles in consumer value creation. This knowledge helps retailers to better identify and manage value creation tools to support their customers in value creation.

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Section: Significance Of Goals In Value Creationmentioning

confidence: 99%

How is value created? – Extending the value concept in the Swedish context

Wikström

Decosta

2018

Journal of Retailing and Consumer Services

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“…Bu araştırmanın gerçekleştiği tarihten itibaren günümüzde online hizmetler üzerinde değerin etkisini ortaya koyan pek çok araştırma bulunmaktadır. Holbrook (2006)'ya göre değer, "etkileşimli göreceli tercih deneyimi" olarak tanımlanan müşteri deneyimlerinin bir çeşidi olarak ortaya çıkmaktadır. Bitner vd.…”

Section: Li̇teratür İncelemesi̇unclassified

“…Bu yaklaşım da sonuç temelli bir değer olgusunu ortaya koyar. Holbrook (2006) ise değeri dışsal (etkinlik değeri, mükemmellik değeri ve sosyal değer), ve içsel (duygusal değer ve altruistik veya özgecil değer) olarak değerlendirmektedir. Tüm bu yaklaşımlar, değerin çok boyutlu (süreç ve sonuç) bir yapıda olduğunu ortaya koyar.…”

Section: Li̇teratür İncelemesi̇unclassified

Relationship among service personal values, service value, satisfaction and loyalty: a preliminary study in private hospitals

Argan¹,

Argan²

2017

Pressacademia

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Service and value are the two inseparable concepts in experiential service environment. Service personal value is a concept that is subjectively assessed from a consumer perspective, and is associated with service value, consumer satisfaction and loyalty. In this context, the purpose of this study was to examine the relationships between services personal values, service value, satisfaction, and loyalty. Data were collected from persons (250) receiving services from private hospitals using convenience sampling method. The scales of service personal values involving three dimensions (peaceful life, social recognition and social integration) and service value comprising two dimensions (outcome and process) were adapted from Lages and Fernandes (2005), Hau and Thuy (2012). The items of satisfaction and loyalty were adjusted from Oliver (1997) and Zeithaml et al. (1996). Confirmatory factor analysis (CFA) was used to investigate validity and reliability of the scales. Then, a structural equation model (SEM) was developed and tested using data with Lisrel 8.80 software. The results of the study indicates significant relationships between services personal values, service value, satisfaction, and loyalty. Service value have a full mediator effect on satisfaction and loyalty. The results of the study have significant implications as to how well private hospital managers design strategies of health service, satisfaction, and loyalty. Oliver (1997) and Zeithaml vd. (1996)'ye göre düzenlenmiştir. Ölçeklerin geçerlilik ve güvenilirliğini test etmek amacıyla doğrulayıcı faktör analizi (DFA) kullanılmıştır. Daha sonra ise, Lisrel 8.80 paket programı ile yapısal eşitlik modeli (YEM) oluşturulmuş ve test edilmiştir. Araştırmanın sonucu; hizmet kişisel değerleri, hizmet değeri, tatmin ve sadakat arasında anlamlı bir ilişki olduğunu ortaya koymaktadır. Hizmet değeri, tatmin ve sadakat üzerinde tam aracılık görevi görmektedir. Bu araştırmanın sonuçları, özel hastane yöneticilerinin sağlık hizmeti, tatmin ve sadakate ilişkin stratejileri iyi bir biçimde nasıl tasarlamaları gerektiği konusunda çıkarımlar sağlamaktadır.Anahtar Kelimeler: Hizmet kişisel değeri, hizmet değeri, yaşam tatmini, sadakat, hastane hizmeti JEL Kodları: I12, L84, M31

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“…greater quality or customization. The attribute level refers to physical characteristics of an offering [10,11]. To briefly illustrate the difference, this work draws on one of the capabilities of smart products, namely their capability to communicate and cooperate with other objects [12].…”

Section: Introductionmentioning

confidence: 99%