Consumers’ luxury restaurant reservation session abandonment behavior during the COVID-19 pandemic: The influence of luxury restaurant attachment, emotional ambivalence, and luxury consumption goals

Peng, Norman; Chen, Annie Huiling

doi:10.1016/j.ijhm.2021.102891

Cited by 37 publications

(41 citation statements)

References 60 publications

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“…The results of the hypotheses in the current study were discussed. Place attachment influenced ambivalent emotion toward responsible tourism; this finding is similar to the recent study [63] which found that restaurant attachment has impacted emotional ambivalence toward dining at luxury restaurants. However, destination involvement did not impact ambivalent emotions toward responsible tourism.…”

Section: Discussion Conclusion and Implicationssupporting

confidence: 88%

“…More importantly, scholars have reviewed the extant literature and concluded that studies which investigated the combined effects of mixed emotions are scant [59]. Specifically, few studies investigated the effects of ambivalence on behavioral intention [60], and current studies on ambivalence investigated the decisionmaking of family-run firms [61], green purchase intentions [60], human rights [62], reservations in luxury restaurants [63], mobile shopping carts [64], service experience [59], and teaching children with ADHD [65]. In other words, although a number of ambivalence studies have been conducted within the scope of business, education, service, sociology, and hospitality, there are few studies on ambivalence within the context of tourism and travel.…”

Section: Ambivalent Emotionsmentioning

confidence: 99%

“…Attachment can also cause consumers to feel emotional ambivalence. For example, a recent study found that consumers who are attached to luxury restaurants exhibited mixed emotions when reserving a table due to COVID-19 concerns [63]. Li et al [72] interviewed homeowners and found that ambivalent perceptions exist in the social, economic, and physical dimensions of place attachment.…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

“…Little is known about the combined effects of mixed emotions [59]. Researchers have investigated the influences of ambivalence on booking hotels online [82], mobile shopping [64], buying green products [51], and booking luxury restaurants online [63]. Huang et al [64] explained that emotional ambivalence can cause individuals to hesitate when making decisions.…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

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Critical Influences on Responsible Tourism Behavior and the Mediating Role of Ambivalent Emotions

Sung

2022

Sustainability

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This research employed a behavioral model to confirm and elucidate the critical influence of place attachment, destination involvement, and ambivalent emotion on responsible tourism behaviors. A total of 415 questionnaires were collected from tourists visiting Penghu Island in Taiwan. Following data analysis using structural equation modeling, the results suggested that place attachment, destination involvement, and ambivalent emotion critically impact responsible tourism behaviors, and that place attachment is negatively related to ambivalent emotion. In addition, ambivalent emotion was found to mediate the relationship between place attachment and responsible tourism behaviors. Finally, implications for the promotion of sustainable tourism development were thoughtfully provided based on these findings.

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Section: Discussion Conclusion and Implicationssupporting

confidence: 88%

Section: Ambivalent Emotionsmentioning

confidence: 99%

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

See 2 more Smart Citations

Critical Influences on Responsible Tourism Behavior and the Mediating Role of Ambivalent Emotions

Sung

2022

Sustainability

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“…While many studies examine consumer behavior with regards to the effects of COVID-19 (Ali, 2020;Arora et al, 2020;Bakkar, 2020;Chauhan & Shah, 2020;Grashuis, et al, 2020;Pathak & Warpade, 2020;Laato et al, 2020;Patil & Patil, 2020;Sheth, 2020;Stancıu, et al,2020;Zwanka & Buff, C, 2020;Wang et al 2020;Chenarides et al,2021;Ellison et al, 2021;Peng & Chen, 2021;Sayyida et al, 2021;Yadav & Kumar, 2021;Zwanka & Buff, 2021), the studies on consumer purchasing behavior are limited and they are mostly focused on panic purchasing.…”

Section: Introductionmentioning

confidence: 99%

The Impact of Crisis Perception on Consumer Purchasing Behaviors During the COVID-19 (Coronavirus) Period: A Research on Consumers in Turkey

Cici

Özsaatcı

2021

Eskişehir Osmangazi Üniversitesi İktisadi Ve İdari Bilimler Dergisi

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This study aims to determine the impact of crisis perception on consumer purchasing behaviors during the Covid-19 period. To this end, a survey has been conducted with citizens who are in quarantine and hold a decision-making position in making purchases. The study's hypotheses were tested with correlation and multiple regression. These analyzes pointed out that crisis perception among consumers during the Covid-19 and sparingness and cautiousness, which are the subdimensions of crisis perception had positive and significant effect on purchasing behavior; however, the study determined that concern for the future subdimension did not have positive and significant effect on purchasing behavior. The results of the difference tests revealed that only wage restrictions caused a significant difference in crisis perception.

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The COVID‐19 threat and luxury advertising

Baek

Kim

Yoon

et al. 2023

J of Consumer Behaviour

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The purpose of this research is to examine how the COVID‐19 pandemic has impacted the luxury goods industry. The authors hypothesize that pandemic threats drive consumers toward luxury consumption to increase their perceptions of control. The article reports results of three experimental studies conducted in the United States. In Study 1, after participants read an article about COVID‐19, they respond favorably to an advertisement for a luxury brand. The comparative control participants read an article about a tofu dish and respond less favorably to the luxury advertisement. Study 2 provides further evidence that perceived control acts as a mediator, while ruling out alternative explanations. Study 3 indicates that threat evokes luxury preferences only when advertisements for both luxury and nonluxury products use abstract messages, as opposed to concrete messages. The findings provide practical insights showing that the most effective advertising strategy for luxury brand managers is to use abstract rather than concrete messages for targeting consumers who feel highly threatened by COVID‐19.

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Consumers’ luxury restaurant reservation session abandonment behavior during the COVID-19 pandemic: The influence of luxury restaurant attachment, emotional ambivalence, and luxury consumption goals

Cited by 37 publications

References 60 publications

Critical Influences on Responsible Tourism Behavior and the Mediating Role of Ambivalent Emotions

Critical Influences on Responsible Tourism Behavior and the Mediating Role of Ambivalent Emotions

The Impact of Crisis Perception on Consumer Purchasing Behaviors During the COVID-19 (Coronavirus) Period: A Research on Consumers in Turkey

The COVID‐19 threat and luxury advertising

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