Consumers’ Choice of Dentists: How and Why People Choose Dental School Faculty Members as Their Oral Health Care Providers

Kim, M. Julie; Damiano, Peter C.; Hand, Jed S.; Denehy, Gerald E.; Cobb, Deborah S.; Qian, Fang

doi:10.1002/j.0022-0337.2012.76.6.tb05303.x

Cited by 25 publications

(44 citation statements)

References 7 publications

(14 reference statements)

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“…In another study (17) , the dental consumers not only used the web based information sources heavily, but also considered them to be highly important factor affecting their choice. The differences from our study could be attributed to the fact that either design of the home pages of some practices is either not attracting enough or lacks sufficient information and needs revision.…”

Section: Discussionmentioning

confidence: 99%

Subjective appraisal of patients' opinions of factors affecting their choice for an orthodontic practice

Zahra

Bedair

2017

Egyptian Orthodontic Journal

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Section: Discussionmentioning

confidence: 99%

Subjective appraisal of patients' opinions of factors affecting their choice for an orthodontic practice

Zahra

Bedair

2017

Egyptian Orthodontic Journal

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“…Expertise and experience of providers, information provision, provider atmosphere, and waiting time were identified as important attributes of a health care service . More specifically, a study of Kim et al suggested that the quality of care, professional competence of dentist, explanation of the treatment/patient participation in the treatment decision, ability to get appointments at a convenient time, reasonable waiting time to get appointment, and attitude/helpfulness of staff are the most important factors in the choice of a dentist. Out‐of‐pocket costs were also identified as an important factor .…”

Section: Methodsmentioning

confidence: 99%

Estimating willingness‐to‐pay for health care: A discrete choice experiment accounting for non‐attendance to the cost attribute

Sever

Verbič

Sever

2019

Evaluation Clinical Practice

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Rationale, aims, and objectives: The literature suggests that discrete choice experiments (DCEs) are a preferable method for estimating willingness-to-pay (WTP) values, as they may avoid some biases often observed in contingent valuation surveys, such as protest and strategic behaviour. However, the choice studies have demonstrated that attribute non-attendance may be a serious issue that leads to biased WTP estimates. Method:A DCE was used to estimate patients' WTP for dental care at the dental school clinic. The endogenous attribute attendance (EAA) model was used to estimate WTP for dental care attributes, while accounting for non-attendance to the cost attribute.Results: The EAA model revealed that almost every second respondent had ignored the cost attribute when making choices, indicating that patients were very sensitive to other characteristics of dental care. Dental care providers should pay particular attention to providing a detailed explanation of treatment to their patients, as this was the most valued attribute of dental care. The welfare estimates from the EAA model, which accounted for non-attendance to the cost attribute, were more than two times lower than welfare estimates from a traditional multinomial logit model and mixed logit model estimated in WTP space. Conclusions:The findings raise concerns for derived WTP estimates in DCE studies that did not consider non-attendance to the cost attribute during the estimation process. Non-attendance to the cost attribute overestimates WTP values, even if being motivated by the true preferences of respondents.there are other formats of CV, such as the payment card format and dichotomous choice, they are all focused on the direct estimation of WTP for a hypothetical scenario. Instead of valuing the policy outputs as a whole, DCEs describe a good in terms of a number of characteristics or attributes that can take different values and are combined in an experimental design to describe different choice alternatives. Two or more alternatives are offered in each choice set, and respondents are asked to choose their preferred alternative. Respondents' choices imply implicit trade-offs between the levels of the attributes they would be willing to make, which could be used to estimate the weight or relative importance people assign to various service attributes. When the cost is included as an attribute, the marginal utility estimates from a DCE model can be converted into WTP estimates associated with the change in health care attribute(s). 4 Because of the indirect estimation of WTP, DCEs are often seen as a preferable elicitation method that may be less susceptible to adverse response behaviour often observed in CV studies, such as the protest and strategic behaviour. 2,3,5,6 However, recent DCE studies have shown that respondents often ignore one or more attributes when making choices, which may lead to biased WTP estimates. 7-9 Nevertheless, in most applications underlying preferences were estimated as if all attributes had been attended to. 8 This paper e...

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“…This extends to choices in healthcare providers. In human healthcare, individuals use websites to select dentists (Kim et al 2012), and in some countries, hospitals (Norum and Moen 2004;Leister and Stausberg 2007).…”

Section: Introductionmentioning

confidence: 99%

Portrayal of professions and occupations on veterinary practice websites and the potential for influencing public perceptions

Kinnison

2017

The Veterinary Nurse

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Veterinary practice websites have the ability to attract and retain clients. They also have the potential to influence clients' perceptions of the veterinary team. This paper investigated 'Meet the Team' pages on UK practice websites to identify the current portrayal of veterinary professions and occupations. One hundred random practices, treating any species, were selected from the RCVS' list of practices. Information on the team was collected as follows. Meet the Team pages existed on 82 websites. All Meet the Team pages included veterinary surgeons (VSs). Veterinary nurses (VNs) were included on 82.9% of pages. Of the 14 pages which did not include veterinary nurses, six pages belonged to practices which did employ veterinary nurses. 'Other' occupations (such as receptionists and administrators) were included on 90.2% of pages. Of the eight pages which did not include other groups, four belonged to practices which did employ other groups. According to their biographies, 76% of VNs are RVNs, 13% are qualified, while 11% had no indication of qualification. There was no significant difference between the proportions of individuals per profession who had photographs within their biographies, or between the focus of photographs per profession. VS's biographies were significantly longer than VN's. The analysis was largely reassuring. The majority of practices included all groups which make up their team. However, some do not, or put more emphasis on certain groups, which may influence clients understanding and value for other members of the veterinary team. Some suggestions for Meet the Team pages are made.

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Consumers’ Choice of Dentists: How and Why People Choose Dental School Faculty Members as Their Oral Health Care Providers

Cited by 25 publications

References 7 publications

Subjective appraisal of patients' opinions of factors affecting their choice for an orthodontic practice

Subjective appraisal of patients' opinions of factors affecting their choice for an orthodontic practice

Estimating willingness‐to‐pay for health care: A discrete choice experiment accounting for non‐attendance to the cost attribute

Portrayal of professions and occupations on veterinary practice websites and the potential for influencing public perceptions

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