Consumers’ attitude towards e-banking services in Islamic banks: the case of Sudan

Mansour, Ilham Hassan Fathelrahman; Eljelly, Abuzar M. A.; Abdullah, Abdelgardir M.A.

doi:10.1108/ribs-02-2014-0024

Cited by 50 publications

(44 citation statements)

References 29 publications

(53 reference statements)

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“…Further, the information available through m-commerce should be more accurate and comprehensive, and be updated more regularly. Initially, banks have to concentrate on RIBS 29,3 providing SST channels in a manner that is compatible with other common technologies used by customers, while convincing them that using these channels is not very much different from other technologies (Koenig-Lewis et al, 2010;Simintiras et al, 2014;Mansour et al, 2016;Kuriakose and Paul, 2016).…”

Section: Practical Implicationsmentioning

confidence: 99%

An analysis of the factors affecting mobile commerce adoption in developing countries

Tarhini

Alalwan

Shammout

et al. 2019

RIBS

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Purpose This study aims to investigate the factors that may hinder or facilitate consumers’ adoption of mobile-commerce (m-commerce) activities in the context of developing countries exemplified here by Oman. Design/methodology/approach A conceptual model was developed through integrating factors from UTAUT2 (performance expectancy, expectancy effort, social influence, facilitating conditions, hedonic motivation, price value, habit and self-efficacy) and SERVQUAL (system quality, service quality and information quality). Data were collected from 530 Omani m-commerce users through a cross-sectional survey. Findings The results of the structural equation modelling showed that consumers’ behavioural intention (BI) towards m-commerce adoption was significantly influenced by information quality, habit, performance expectancy, trust, hedonic motivation, service quality, price value and facilitating conditions, in their order of influencing strength, and explained 65.5 per cent of the variance in BI. Unexpectedly, effort expectancy, social influence, self-efficacy and system quality had no significant effect on BI. Practical implications This study will explain the currently relatively low penetration rate of m-commerce adoption in Oman, which will help local m-commerce businesses to develop the right organizational strategies, especially related to marketing strategies and developing mobile applications, which will draw the attention of many users. Originality/value This is one of the few studies that integrates UTAUT2 with SERVQUAL and tests the proposed model in non-Western cultural contexts. Specifically, in contrast to previous studies, diversity of individuals’ acceptance behaviour is examined in Oman.

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Section: Practical Implicationsmentioning

confidence: 99%

An analysis of the factors affecting mobile commerce adoption in developing countries

Tarhini

Alalwan

Shammout

et al. 2019

RIBS

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show abstract

“…In regard to the numerous variables affecting the system utilization, perceived usefulness is considered a prerequisite for automation acceptance and behavioural intent (Kim et al, 2007;Callum et al, 2014;Park and Chen, 2007;Mansour et al, 2017;Shirmohammadi, 2004;Lotfi and Bakhsayeshi, 2010;Wafaei, 2009;Davis, 1989). H9: Perceived usefulness affects the attitude towards the agricultural automation.…”

Section: Perceived Usefulness (Pu)mentioning

confidence: 99%

Factors Affecting the Adoption of Agricultural Automation Using Davis’s Acceptance Model (Case Study: Ardabil)

Salimi

Pourdarbani

Nouri

2020

Acta Technologica Agriculturae

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Taking into account that traditional agricultural methods reduce the farm performance and make agriculture economically ineffective, development of intelligent machinery is essential for improving the quality of crops and agricultural activities. The most important issue in development of agricultural technologies lies in users’ willingness to adopt it. Therefore, the purpose of this study is to investigate the key factors of Davis’s model in automation acceptance in agriculture. Presented paper describes an applied research with a survey approach through a questionnaire. Questionnaire data were collected from 378 people and respondents include university students, farmers and experts in a randomized sampling from the Ministry of Agriculture. Firstly, the questionnaire data were described in a form of statistical numerical characteristics. Secondly, in order to verify the data normality, the Kolmogorov-Smirnov test was calculated in SPSS and the relationship between the variables was investigated in the conceptual model. Subsequently, hypotheses were tested via appropriate statistical models using LISREL and SPSS software. The results showed that for all hypotheses, the T-test exceeds 1.96 and the significance level is less than 0.05. In such a manner, all hypotheses were confirmed at 95% level, and the path coefficients in the hypotheses H1, H2 and H6 were negative – indicating the negative effect of the independent variable on the dependent variable in the hypothesis. In the other hypotheses, these were positive – indicating the positive effect of the independent variable on dependent variable. By means of modelling, it was found that there was an inverse relationship between social and individual factors with perceived usefulness, as well as an inverse relationship between social factors with perceived ease-of-use, while there was a positive and significant relationship between other factors. According to a set of fitting indices, the research conceptual model was appropriate and Cronbach’s coefficients for each factor were greater than 0.7, suggesting that the questionnaire was valid. On the basis of findings, the better a person understands the usefulness of automation, the more likely this person is to adopt it. Since the risk and issues related to it play an important role in farmers’ decision making, it is recommended that future studies address the issue of risk in adopting precision farming technology.

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“…Moreover, banks are shifted to electronic banking to cut costs maintaining reliable customer services. Now a days, banking industry, being the spirit of financial sector of banking system, has been used by most of the banks all over the world (Mansour et al 2016). Moreover, financial industry shows direct connection with the economic revolution.…”

Section: Discussionmentioning

confidence: 99%

Communication in Banking Sector: A Systematic Review

Shrestha

Parajuli

Paudel

2019

Quest J. Mgt Soc. Sci.

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Background: Effective banking communication strengthens the relationship between customer, suppliers, stakeholders, manager, client, employees and board of directors. Banker’s experience on banking communication enhances banking system, employee’s behavior and core banking services facilities management. Banking communication improves organizational effectiveness through training, knowledge management, risk management, internal control system and data security management. In modern era, communication channel is transformed into electronic channel promoting e-banking which includes internet banking, mobile banking and e-payment system. Moreover, clerical work shifted into electronic form, which cut costs and satisfy customer. Objectives: This paper explores how banker’s experience effects on banking communication in commercial banks, which enhances their understanding level and determines effective communication in workplace. Methods: Extensive desk reviews followed by related literature werecarried out to gain better insight regarding the field of study. Findings: With the passage of time, computers and technologies have changed the traditional method of communication system. Banks are now using windows, world processing system, excel, computer operating system, DOS, database management system, data planning and database design, data security, internet, intranet, extranet service and email system which increase working performance. Conclusions: Bank managers need to understand importance of communication skills in order to increase effectiveness of internal communication between manager and employees. Implications: Commercial banks of Nepal requireto update in their communication practices and strategies in order to build proper channel which would help in communication between employees and management.

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Consumers’ attitude towards e-banking services in Islamic banks: the case of Sudan

Cited by 50 publications

References 29 publications

An analysis of the factors affecting mobile commerce adoption in developing countries

An analysis of the factors affecting mobile commerce adoption in developing countries

Factors Affecting the Adoption of Agricultural Automation Using Davis’s Acceptance Model (Case Study: Ardabil)

Communication in Banking Sector: A Systematic Review

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