Background: In the modern era, communication has changed the way of working styles, banking sectors are practicing banking communication in order to make work easier, faster, comfortable and accurate. Banking communication plays the role of mediator in between bank, customer, government, shareholder, suppliers, client, board of directors and employees which strengthen connection between them. Therefore, banker's experience on banking communication enhances banking system, employee's behavior and core banking service facilities management. Objective: This study analyses socio demographic, financial service management, human resource management, corporate influence, organizational regulator, communication culture, responsiveness, organizational culture, e-banking service facilities, organizational functioning and communication encounters. Methodology: This study is based on exploratory research design showing causal relationship between latent and observed variables. The research prepares systematic questionnaire to interview respondents where 355 employees are interviewed by using purposive sampling technique. The result is based on descriptive analysis and Awareness Index. Results: The Employees Awareness Index depicts 12% of employees are inadequately aware about banking communication followed by 46% of employees are moderately aware and 37% of employees are adequately aware about banking communication. Conclusion: This study revealed that, in order to improve banking system, the bank should focus on financial service management and organizational regulator. For smooth control on employee's behavior bank should concentrate on communication culture, responsiveness and organizational culture. Similarly, core banking service facilities management should overview on e-banking service facilities. Originality: This paper is original and not published anywhere else.
Background: Existing literature on QWL and CG supports that effective compliance of CG is dependent on how the institution is nourished with the spirit of QWL and CG maintains relationship between the company’s management, board of directors, shareholders, employees, and auditors and stakeholders. Moreover, QWL consider different components like autonomy of work, compensation and rewards, job satisfaction and job security, quality of work life, relation and co-operation, training and development, work environment. Objectives: The main purpose of this paper was to investigate the factors, dimensions and policy implications to foster quality of work life (QWL) situation in organizations, especially in the Nepalese corporate sector. Methods: Fully based on qualitative desk review and analyses. Results: This paper has attempted to establish relationship between the determinants of QWL situation and corporate governance (CG) from a positivists’ perspective. In the present Nepalese context, several challenging factors, such as, employee attitude, working environment, opportunities, nature of work, stress, job challenges, development and career potential are affecting QWL attainment. Conclusions: QWL promotes adequate and fair compensation, safe and healthy working condition, opportunity to use and develop human capabilities, opportunity to growth and security, social integration, constitutionalism, social relevance of work life; work and total life span of the people. Implications: Robust QWL standardization, monitoring and evaluation be in place to govern all corporate entities in a meaningful manner.
Background: Effective banking communication strengthens the relationship between customer, suppliers, stakeholders, manager, client, employees and board of directors. Banker’s experience on banking communication enhances banking system, employee’s behavior and core banking services facilities management. Banking communication improves organizational effectiveness through training, knowledge management, risk management, internal control system and data security management. In modern era, communication channel is transformed into electronic channel promoting e-banking which includes internet banking, mobile banking and e-payment system. Moreover, clerical work shifted into electronic form, which cut costs and satisfy customer. Objectives: This paper explores how banker’s experience effects on banking communication in commercial banks, which enhances their understanding level and determines effective communication in workplace. Methods: Extensive desk reviews followed by related literature werecarried out to gain better insight regarding the field of study. Findings: With the passage of time, computers and technologies have changed the traditional method of communication system. Banks are now using windows, world processing system, excel, computer operating system, DOS, database management system, data planning and database design, data security, internet, intranet, extranet service and email system which increase working performance. Conclusions: Bank managers need to understand importance of communication skills in order to increase effectiveness of internal communication between manager and employees. Implications: Commercial banks of Nepal requireto update in their communication practices and strategies in order to build proper channel which would help in communication between employees and management.
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