Consumers’ acceptance of information and communications technology in tourism: A review

Abstract

The impact of information and communications technology (ICT) in tourism (e-tourism) has altered the ways tourism services are accessed and consumed. Ubiquitous and highly innovative ICTs provide different channels for consumers to use tourism services; thus, studies on e-tourism are numerous and fragmented. Different factors account for how consumers embrace these channels. The purpose of this study is to review studies on consumers' acceptance or adoption of e-tourism in order to group the studies, synthesize the theories, models and frameworks used and identify the antecedents influencing consumers' etourism acceptance and usage. A total of 71 studies from 2005-2016 (inclusive) from both tourism-based and non-tourism-based journals were selected, synthesized, and included. Based on their contexts, similarity and relevance, the 71 studies were segregated into three distinct groups. This study found that research among the groups is uneven. Implications and research directions are suggested.

The Role of Mobile Technology in Tourism: Patents, Articles, News, and Mobile Tour App Reviews

“…In addition, the se studies approach the point of adoption as pre-trip, during-trip, or post-trip [36]. These studies usually target web-based services and social media of e-tourism or mobile information systems that include mobile devices and mobile applications.…”

“…These studies usually target web-based services and social media of e-tourism or mobile information systems that include mobile devices and mobile applications. The fruits of the existing literature include research on the adoption of travel apps [117], consideration of user satisfaction with mobile technology use [118], and a review of studies on adoption in tourism [36].…”

Digital marketing and tourism: opportunities for Africa

“…Digital statistics by Digital Odyssey (2019) show that one of the top digital marketing trends in Nigeria for 2019 is 17m active mobile social users implying potential business opportunities to explore customers with mobile marketing using mobile advertising since 50 percent of Nigeria's population use smartphones. Past studies have mentioned that mobile technology allows consumers to access hotel websites in a variety of ways and through a variety of devices (Murphy et al, 2016;Smith, 2017;Ukpabi and Karjaluoto, 2017). In addition, Stringam and Gerdes (2019) emphasized on the need to improve load times to capture potential customers who access hotel websites so that the time to load hotel websites is not long.…”

Sustainable Change Management through Employee Readiness: Decision Support System Adoption in Technology-Intensive British E-Businesses

“…A wide range of studies have been conducted to explore issues with respect to the readiness of organizations towards adoption of e-business, and useful managerial implications and solutions have been devised. However, they either lack solid theoretical frameworks or mostly focus on technology adoption from a customer perspective, organizational perspective or geographical viewpoint [41,42,[48][49][50][51][52][53][54][55][56][57], as compared to a few studies which focus on employee readiness for e-technologies at an individual level [8,41,48,58,59].…”