Consumer usage intention of electronic wallets during the COVID-19 pandemic in Malaysia

Ojo, Adedapo Oluwaseyi; Fawehinmi, Olawole; Ojo, Oluwayomi Toyin; Arasanmi, Chris Niyi; Tan, Christine Nya-Ling

doi:10.1080/23311975.2022.2056964

Cited by 19 publications

(26 citation statements)

References 55 publications

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“…Touch' n Go provides the greatest level of protection to their customers' money and financial information, successfully acquiring the customer's perceived trustworthiness (Kee et al, 2022). This corroborates previous studies, contending that consumers feel safe adopting e-Wallets since they believe the government is highly supportive (Ojo et al, 2022). As a result, contactless payments have become a special sensation to develop in the future.…”

Section: Internationalsupporting

confidence: 90%

“…eWallets are applications designed by authorized banks (or licensed as providers of non-bank E-money) that convert physical wallets into digital features (Singh & Sinha, 2020). Puriwat and Tripopsakul in Ojo, Fawehinmi, Ojo, Arasanmi, and Tan (2022), discovered that the perceived seriousness of COVID-19 affects a person's decision to continue utilizing cashless payment technology since cash places a higher chance of virus infection. Furthermore, such apprehension translates into situations in which people avoid physical transactions because they fear engaging with virally tainted cash (Wisniewski, Polasik, Kotkowski, & Moro, 2021).…”

Section: Internationalmentioning

confidence: 99%

“…E-wallets' superior technology benefits users by making financial services more accessible. As a result, the research emphasis has switched to researching the hurdles to eWallet adoption (Kaur et at.,2020;Ojo et al, 2022). To be more detailed, eWallet consumers said it was easy to understand, straightforward, and user-friendly, leaving an appealing impression and having an impact on their fulfillment (Nadhira, in Kee et al, 2022).…”

Section: Internationalmentioning

confidence: 99%

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Touch n Go e-Wallet: The New Payment Style Existed when COVID-19 Hits

Izaidin

2022

IJAFAP

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Touch ‘n Go e-wallet is a smartphone application that has recently gained users since the pandemic of COVID-19 hits Malaysia. Touch ‘n Go is an e-wallet, an electronic card that can make online payments using a smartphone. It is a secure way to pay using a smartphone because it is convenient to use and reduces physical touch, which can spread diseases and germs to other people. The pandemic and the imposition of Movement Control Orders (MCO) and Home Quarantine have encouraged e-wallet usage, as people will choose cashless payments during that period. This study examines how e-wallets help consumers throughout the COVID-19 pandemic in Malaysia. A total of 150 consumers completed an online survey via Google Forms, and the data were analyzed using SPSS. We found that perceived ease of use and trust impacted consumer satisfaction. This research provides new insights on e-wallet perceptions of Touch n Go and how this perception may promote consumer satisfaction. Keywords: COVID-19, E-wallet, MCO, Pandemic, Physical touch, Smartphone, Touch n Go

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Section: Internationalsupporting

confidence: 90%

Section: Internationalmentioning

confidence: 99%

Section: Internationalmentioning

confidence: 99%

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Touch n Go e-Wallet: The New Payment Style Existed when COVID-19 Hits

Izaidin

2022

IJAFAP

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“…Besides, Malaysian even recorded an average of 170 electronic payments in 2020 (Edeh et al, 2021). The statistic has proven the digital wallet volume had soared 89 percent (roughly 468 million) transactions in one year after the outbreak of pandemic (Ojo et al, 2022). Additionally, Malaysia gross transaction value which contributed by digital wallet transactions grew by over 35 percent and the user base increased by over 76 percent within the period of MCO (Ojo et al, 2022).…”

Section: Introductionmentioning

confidence: 99%

“…The statistic has proven the digital wallet volume had soared 89 percent (roughly 468 million) transactions in one year after the outbreak of pandemic (Ojo et al, 2022). Additionally, Malaysia gross transaction value which contributed by digital wallet transactions grew by over 35 percent and the user base increased by over 76 percent within the period of MCO (Ojo et al, 2022). Overall, there is another three years from the year 2022 to achieve the one in two people to adopt digital wallets by 2025 (Ramli et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Extended Technology Acceptance Model for Digital Wallet Usage

Lee¹,

Thoo²

2022

IJARBSS

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Omni-present Internet access manipulates the current digital transformation. Digital wallet payment is one of the transformations that has reshaped the traditional payment methods and changed consumer's behaviours in economic exchanges. The digital wallet has accelerated global digital payment volumes. With the situation of COVID-19 pandemic outbreak, the adoption of digital wallets has increased due to most consumers reduce the usage of money in the form of physical coins or banknotes as a medium of exchange for products and services. There is a need to identify the underlying factors that encourage consumers to adopt digital wallets as only few studies have focused on digital wallets adoption in Malaysia. Furthermore, most studies use demographic factors such as age, experience and gender to moderate the relationship between determinants and behavioural intention on the adoption of digital wallets. Still, the findings of digital wallet adoption are inclusive. Since COVID-19 wreaks havoc on both global health and economy, therefore, this study proposes a framework and emphasises on the adoption of digital wallets using COVID-19 risk as the potential moderator to extent the Technology Acceptance Model (TAM). Besides, in this study, the proposed determinants include perceived ease of use, perceived usefulness, attitude and behavioural intention. Questionnaire will be distributed to a total of 140 respondents and converted into Google Form for data collection as it is the best way to reduce the physical contact amid COVID-19 pandemic. The proposed research framework will be analysed using Structural Equation Modelling (SEM). The findings of the study are expected to provide insights and guidelines for government, retailers and future researchers for digital wallet adoption.

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