Consumer Perceived Risk, Attitude and Online Shopping Behaviour; Empirical Evidence from Malaysia

Ariff, Mohd Shoki Md; Sylvester, Michele; Zakuan, Norhayati; Ismail, Kamariah; Ali, Kamarudin Mat

doi:10.1088/1757-899x/58/1/012007

Cited by 79 publications

(105 citation statements)

References 21 publications

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“…Tanadi, Samadi, and Gharleghi (2015) showed a data revealed that only 9.3 percent of Malaysian Internet user doing online purchasing although Malaysian is heavy Internet users. Therefore, this reflects Malaysian online consumers have the low intention to shops online due to certain issues like perceived risk and this is supported the finding from Ariff et al (2014), Dhanapal et al (2015) and Chen and Teng (2013). There are many types of risks involved in online purchase.…”

Section: Introductionsupporting

confidence: 64%

“…There are many types of risks involved in online purchase. Ariff et al (2014) ranked financial risk as the first rank due to consumers trying to avoid financial loss when online shopping (Javadi et al, 2012;Tanadi et al, 2015). Furthermore, Tanadi et al (2015) and Javadi et al (2012) stated that online consumers in Malaysia think that the actual products might not similar as product description which results in product performance risk as second place (Ariff et al, 2014).…”

Section: Introductionmentioning

confidence: 99%

“…Ariff et al (2014) ranked financial risk as the first rank due to consumers trying to avoid financial loss when online shopping (Javadi et al, 2012;Tanadi et al, 2015). Furthermore, Tanadi et al (2015) and Javadi et al (2012) stated that online consumers in Malaysia think that the actual products might not similar as product description which results in product performance risk as second place (Ariff et al, 2014). Time is one of the risks that consider by Malaysian online consumers (Ariff et al, 2014;Javadi et al, 2012;Tanadi et al, 2015) because they found that time waste for return malfunction product to sellers and includes delivery process.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Perceived Risk on Online Store Image Towards Purchase Intention

Hong¹,

Nawi²,

Zulkiffli³

et al. 2019

RWE

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The main aim of this study is to identify purchase intention among Malaysian online consumer towards online store. A recent data provided by MCMC indicate that only 9.3 percent of Internet users in Malaysia admitted doing online purchasing despite huge number reflects Malaysian is heavy Internet users. This is due to the factors that the consumers are feared towards risk they may get during shopping online and this can affect their purchase intention activities. The finding identified that privacy risk and delivery risk are significant to purchase intention among online consumers in Malaysia. Meanwhile, financial risk, product performance risk, time risk, psychological risk, social risk and after-sale risk are not significant to purchase intention. This indicated that Malaysian online consumers tend to care their personal information has been misused by third parties within their permission in order to prevent privacy risk in online shopping activities.

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Section: Introductionsupporting

confidence: 64%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Perceived Risk on Online Store Image Towards Purchase Intention

Hong¹,

Nawi²,

Zulkiffli³

et al. 2019

RWE

View full text Add to dashboard Cite

show abstract

“…Three veto values (3,6,9) were used for the experimentation. Stores with a higher or equal value to the veto are considered in the purchase of the products on the shopping list.…”

Section: Experimentation and Resultsmentioning

confidence: 99%

“…In the future, this tendency will continue thanks to the emergence of the new online markets, especially in Asian countries, such as India [29], Indonesia [31], Taiwan [34], Jordan [1], Iran [12], Malaysia [3], etc. that offer a very interesting growth potential due to their large populations and relatively low e-commerce penetration rate.…”

Section: Introductionmentioning

confidence: 99%

Trustworthy Online Shopping with Price Impact

Musiał

López-Locés

2017

Foundations of Computing and Decision Sciences

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Abstract. Internet shopping is one of the main pillars of electronic commerce. According to the literature, the Internet Shopping Optimization Problem (ISOP) has been defined in order to optimize the global cost of online purchase, taking into account both the cost of products and shipping. In this study, it was decided to propose and analyze a very interesting, and really substantial, extension of the ISOP. Namely, trust factors were subjected to careful analysis from the customer point of view. The analysis is based on a specially prepared questionnaire, supplemented by the information from the literature and our own observations. Thus, it was possible to propose a definition of a new mathematical model of the problem, and to prove its affiliation to the class of strongly NP-hard problems. In addition, the heuristic algorithm is proposed, which can be used to solve the problem.

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