Consumer behavior research in hospitality and tourism journals

Mattila, Anna S.

doi:10.1016/j.ijhm.2004.10.001

Cited by 52 publications

(45 citation statements)

References 65 publications

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“…Amor (2002) stated that one of the biggest advantages of the Internet is its global availability, with the consumer being influenced by the availability of the products. The rapid growth of the Internet has changed the way people search for information about hospitality and tourism services (Mattila, 2004). This topic attracted a vast interest by academics (Jang, 2004).…”

Section: Introductionmentioning

confidence: 99%

The Internet Impact on Travel Purchases: Insights from Portugal

Martins¹,

Salazar²,

Inversini³

2015

Tourism Analysis

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This research proposes an analysis of online consumer buying behavior in the travel and tourism field in Portugal. The study utilizes a self-administrated survey on a sample of 380 individuals created in order to understand the influence of the Internet on consumer buying behavior. The survey was administrated in Portugal, one of the European countries that are still struggling with Internet penetration. Results show the importance of the Internet has on two stages of the buying process: (i) alternative evaluation and (ii) buying act. Furthermore, this research highlights the critical role of touristic products availability and search costs on the buying behavior of consumers. However, past bad experiences and a certain level of insecurity persist as factors limiting the online purchase process. Results confirm the general trends in consumer behavior and highlight the need of moving further for Portugal in terms of technology adoption.

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Section: Introductionmentioning

confidence: 99%

The Internet Impact on Travel Purchases: Insights from Portugal

Martins¹,

Salazar²,

Inversini³

2015

Tourism Analysis

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“…Outro estudo, feito pela Google sobre o consumidor brasileiro de turismo na internet e divulgado pela agência EMarket (2009), mostrou que 89% dos internautas entrevistados utilizam pelo menos uma fonte on-line para comprar algum tipo de produto relacionado a turismo, como reserva de hotel, passagens aéreas, aluguel de carros e viagens em cruzeiros. Logo, as múltiplas fontes de informação sobre os destinos turísticos no ambiente on-line são importantes para o planejamento de viagem e escolha do destino turístico (Mattila, 2004). Contudo, Pan e Fesenmaier (2006) indicam uma carência de estudos sobre informações turísticas on-line para o planejamento de viagens, principalmente no nível micro.…”

Section: Introductionunclassified

Redes Sociais: um jornal on-line como fonte de informação especializada em turismo

Guerra¹,

Gosling

Coelho

2014

RBTUR

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Redes Sociais: um jornal on-line como fonte de informação especializada em turismo Palavras-chave: Rede Social; Turismo; Jornalismo especializado na internet.Abstract: This paper aims providing information for an objective assessment of the importance of social networks based on the internet as a source of information on tourism. The study was sustained with qualitative researches from the the Brazilian National Newspaper Association (ANJ), audits of the Circulation Verification Institute (IVC), interviews with journalists and an expert in digital media, and enquiries at "O Tempo" website . The chosen method was qualitative and exploratory, using a case study approach. The data collection comprehended documentary research and targeted interviews. Among the results, in the researched company it was identified the use of social networks by esteemed public of 8.81 Jornalista e Mestre em Administração, com ênfase em mídias sociais e turismo Diretor-Geral do JORNAL MG TURISMO e Diretor Nacional da Abrajet. Guerra, A.C.,Gosling, M., Coelho, M.F. Redes Sociais: um jornal on-line como fonte de informação especializada em turismo million to 10.7 million people in the year of 2011. Also, the study recognized the exponential expansion of possibilities for direct contact with diverse audiences in the social networks environments, inducing the approximation and loyalty of the reader and the journalist. Also, social networks facilitate access to information, which enables the development of specific communication vehicles to these new media.Keywords: Social Networks; Tourism; Internet Journalism.Resumen: En este artículo busca proporcionar información para una evaluación objetiva de la importancia de las redes sociales basadas en Internet como fuente de información para el turismo. El estudio se sustenta en las investigaciones cualitativas de la Asociación Nacional de Periódicos de Brasil (ANJ), auditorías del Instituto de Verificación de Circulación (IVC), entrevistas con periodistas y un experto en medios digitales y consultas en la página web del periódico brasileño "O Tempo". El método elegido fue cualitativo y exploratorio, utilizando un enfoque de estudio de caso.La recogida de datos comprendió la investigación documental y entrevistas focalizadas.Entre los resultados, en la empresa investigada se identificó el uso de las redes sociales por el público estimado de 8,8 millones a 10,7 millones de personas en el año de 2011. Asimismo, el estudio reconoció la expansión exponencial de posibilidades para el contacto directo con el público en los diversos ambientes de redes sociales, que induce a la aproximación y la lealtad del lector y el periodista. Además, las redes sociales facilitan el acceso a la información, lo que permite el desarrollo de vehículos de comunicación específicas para estos nuevos medios.Palabras clave: Redes Sociales; Turismo; Periodismo especializado en internet.

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“…Mattila (2004) finds this problematic, concluding that, by focusing on "real world" issues, hospitality and tourism research tends to be relevant to managers and other stakeholders, in contrast to mainstream consumer research, which has a heavier emphasis on theory development. Klein (2011) andVogel (2011a) find cruise literature to be technical or practical in orientation.…”

Section: Managerialism In Cruise Researchmentioning

confidence: 99%

“…Both of these views support Papathanassis and Beckmann's (2011, p.154) diagnosis of managerialism in cruise research. Mattila (2004) allowed that managerialism is acceptable so long as research or theoretical credibility are not jeopardized; however, credibility is currently impeded by the restrictive nature of the industry and by the presence of gatekeepers.…”

Section: Managerialism In Cruise Researchmentioning

confidence: 99%

“…These limitations can be overcome and the field of cruise tourism research further developed by continuing the application and adaptation of interdisciplinary theories from fields such as psychology, sociology, and economics (Mattila, 2004), while adopting an academic perspective that is free from external influences by the cruise industry. This goal is supported by Papathanassis (2011) who proclaimed in the 2011 International Cruise Conference report that the literature:…”

Section: Summary Of Cruise Research Limitationsmentioning

confidence: 99%

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Cruise tourists’ perceptions of destination: Exploring push and pull motivational factors in the decision to take a cruise vacation

Whyte¹

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Cruise tourism is an increasingly popular and profitable industry that has been experiencing growth rates since the 1980s that are greater than the travel industry as a whole. Despite this growth, research about cruise tourism remains relatively underrepresented in the academic literature, with limited research into the motivational factors that influence the decision to take a cruise vacation. This research explores the motivational factors that influence the decisions of tourists to take a cruise vacation by using the push-pull framework. Push factors are the internal psychological motives that drive the need or desire to travel (Crompton, 1979) while pull factors are the specific attributes of the cruise destination (onboard and onshore) that draw tourists towards a specific cruise line, ship, or destination.Research was conducted using a mixed-methods approach in a three-stage sequential design. In the first stage of research, one-on-one interviews (20 participants) were conducted to explore participants' personal constructs of destination image in the context of cruise vacations. RepertoryGrid Analysis and open-ended questions were used to identify the onboard and onshore attributes that travellers use to compare and differentiate between cruise vacations. The responses were presented from the cruise travellers' point of view, representing personally relevant criteria that are used in the decision-making process (Coshall, 2000;Hankinson, 2004;Young, 1995).These results were then used to create a new measurement scale for cruise destination attributes that accounts for the unique aspects of cruising and that allows researchers to separately measure the importance of both onboard and onshore attributes.In the second stage, online surveys (344 participants) were conducted to refine the list of attributes elicited from Stage 1 to a quantity that is suitable for inclusion in a quantitative survey instrument in Stage 3. The online survey also tests the ability of the instrument to determine the relative importance of onboard and onshore attributes in tourists' choice of a specific cruise.The refined cruise destination attribute scale in the Stage 3 online study (503 participants) permitted, for the first time, an effective measurement of the relative importance of onboard and onshore attributes in tourist choices of a specific cruises. The results revealed that, when deciding on a cruise vacation, the majority of travellers place greater importance on the onboard attributes than on the onshore attributes. This supports the recent development by the cruise industry of new ships that are self-contained destinations, and of marketing campaigns that position the cruise ship as the focal point of cruise vacations, with cruise destinations being of secondary importance (Weaver, 2005c;Weeden et al., 2011;Wood, 2000). Although onboard attributes were of greater importance overall to many participants, this was not true for all. Further analysis identified three distinct groups: firstly, the onboard preference gro...

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Consumer behavior research in hospitality and tourism journals

Cited by 52 publications

References 65 publications

The Internet Impact on Travel Purchases: Insights from Portugal

The Internet Impact on Travel Purchases: Insights from Portugal

Redes Sociais: um jornal on-line como fonte de informação especializada em turismo

Cruise tourists’ perceptions of destination: Exploring push and pull motivational factors in the decision to take a cruise vacation

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