Consumer and Service Determinants of Completion of a Consumer Self-Rating Outcome Measure

Trauer, Tom

doi:10.1046/j.1039-8562.2003.02059.x

Cited by 10 publications

(11 citation statements)

References 19 publications

(26 reference statements)

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“…(1998) who found that 67% of 237 mental health staff surveyed were ‘disinclined to do outcome measures in the future even if it meant providing better services to patients’. Trauer (2004) found that the strongest association with BASIS‐32 completion rates was not consumer characteristics but the attitude of the clinician who was offering the BASIS‐32 towards outcome measures.…”

Section: Discussionmentioning

confidence: 99%

Consumer attitudes towards the use of routine outcome measures in a public mental health service: A consumer‐driven study

Guthrie

McIntosh

Callaly

et al. 2008

Int J Mental Health Nurs

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In this study conducted by consumer consultants, 50 consumers who have a Barwon Health case manager (the majority of whom were nurses) were interviewed using a structured questionnaire to ascertain their attitudes towards the routine use of outcome measures. Forty participants (80% of those interviewed) reported they had been offered the Behaviour and Symptom Identification Scale (BASIS-32) to complete in routine care by their case managers and of those, 95% (n = 38) completed it. On those who completed the BASIS-32, 42% said their case manager had explained what the BASIS-32 would be used for, 45% said that the case manager had discussed their responses with them, 76% stated that completing the BASIS-32 had helped the case manager to understand them better and 66% believed that completing the BASIS-32 had led to them receiving better care. Only 30% of the group interviewed were aware that their case manager regularly completed a Health of the Nation Outcome Scales and Life Skills Profile. Feedback about the process of completing the BASIS-32 was obtained as well as suggestions on how the process may be improved. The results indicate that consumers see the benefit of routine outcome measurement and believe it leads to improved care. More information about outcome measures, including the clinician-rated outcome measures, needs to be provided to consumers if they are to be engaged constructively in this exercise.

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Section: Discussionmentioning

confidence: 99%

Consumer attitudes towards the use of routine outcome measures in a public mental health service: A consumer‐driven study

Guthrie

McIntosh

Callaly

et al. 2008

Int J Mental Health Nurs

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“…Since Froyd's review there has been continued international debate on the issue with contributions from Australia (e.g. Trauer, 2004;Pirkis et al, 2005), the United States (e.g. Hatfield & Ogles, 2004;Lambert, 2005); as well as the United Kingdom (Barkham et al, 2001;.…”

Section: Box 1 Contextual Research Findingsmentioning

confidence: 99%

“…In Australia, Eagar et al (2005) found high rates of measurement completion with 95% of adult clients having at least one point of measurement; however, when they investigated the proportion of adults who had pre and post-therapy measures completed, the figure dropped to 58%. Trauer (2004) found there can be substantial variations in the percentage of outcome measures completed between Australian services (i.e. less than 10% to more than 50%) and this may be explained by the extent to which services and practitioners engage in good practice such as inviting clients to self-rate, following up selfrating with discussion, identifying discrepancies between client and clinician ratings, sharing knowledge with clients and integrating results in individual treatment plans.…”

Section: Box 1 Contextual Research Findingsmentioning

confidence: 99%

“…Despite numerous drivers promoting routine measurement as good practice, practitioner perceptions that measures add extra burden to their clients is consistently identified as a barrier to implementing outcome assessment strategies (Hatfield & Ogles, 2004), and non-engagement studies suggest that characteristics associated with the service provider are more likely to impact on completion rates rather than client characteristics (Trauer, 2004).…”

Section: Box 1 Contextual Research Findingsmentioning

confidence: 99%

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Routine outcome measurement completion rates of the CORE‐OM in primary care psychological therapies and counselling

Bewick

Trusler

Mullin

et al. 2006

Couns and Psychother Res

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Formally evaluating and reporting on the progress of clients is now seen as a central component of clinical practice. Generally, research suggests that the percentage of practitioners who use outcome measures as part of their clinical practice is relatively low. However, no national benchmarks have yet been presented which allow both practitioners and services to assess their relative performance in terms of data collection. The present study uses the CORE National Research database (n0/31882) and reports pre-and post-therapy assessment completion rates, thereby enabling services to track their performance relative to other services. On average, pre-therapy CORE-OMs were reliably completed by 83% of clients while post-therapy forms were completed by 39%. However, there were large variations between services. The practical use and implications of the results presented are discussed by managers of NHS primary care counselling services.

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“…Outcome needs to be measured from a variety of perspectives, a (if not 'the') principal one being that of the consumer (Hunter et al 2009;Maruish 2004;Miller et al 2003;Trauer 2004). This is particularly important because there is often a low level of agreement in perceptions across various stakeholders (Chopra et al 2004;Gilbody et al 2003;Miller et al 2003).…”

Section: What Outcomes Should Be Used To Judge Evidence?mentioning

confidence: 99%

Recovery of evidence‐based practice

Gordon

Ellis

2012

Int J Mental Health Nurs

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Consumer recovery is now enshrined in the national mental health policy of many countries. If this construct, which stems from the consumer/user/survivor movement, is truly to be the official and formal goal of mental health services, then it must be the yardstick against which evidence-based practice (EBP) is judged. From a consumer-recovery perspective, this paper re-examines aspects of services chosen for study, methodologies, outcomes measures, and standards of evidence associated with EBP, those previously having been identified as deficient and in need of expansion. One of the significant differences between previous investigations and the present study is that the work, writing, perspectives, and advocacy of the consumer movement has developed to such a degree that we now have a much more extensive body of material upon which to critique EBP and inform and support the expansion of EBP. Our examination reinforces previous findings and the ongoing need for expansion. The consumer recovery-focused direction, resources, frameworks, and approaches identified through the present paper should be used to expand the aspects of services chosen for study, methodologies, outcomes measures, and standards of evidence. This expansion will ultimately enable services to practice in a manner consistent with the key characteristics of supporting personal recovery.

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Consumer and Service Determinants of Completion of a Consumer Self-Rating Outcome Measure

Cited by 10 publications

References 19 publications

Consumer attitudes towards the use of routine outcome measures in a public mental health service: A consumer‐driven study

Consumer attitudes towards the use of routine outcome measures in a public mental health service: A consumer‐driven study

Routine outcome measurement completion rates of the CORE‐OM in primary care psychological therapies and counselling

Recovery of evidence‐based practice

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