Consult, Negotiate, and Involve: Evaluation of an Advanced Communication Skills Program for Health Care Professionals

Coad, Jane; Smith, Joanna; Pontin, David

doi:10.1177/1043454218765136

Cited by 12 publications

(6 citation statements)

References 50 publications

(69 reference statements)

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“…Effective communication strategies together with the context or care environment were also important determinants of positive nurse‐patient relationships . Most patient complaints in developed health care systems result from ineffective communication, including inadequate information provision, no feeling of being listened, failure to value patients concerns, and patients not feeling involved in care decisions . Effective interpersonal and communication skills between health care providers and patients are among the most significant factors for improving patients' satisfaction, compliance, and overall health outcome.…”

Section: Discussionmentioning

confidence: 99%

Relationship between communication skills and care behaviors of nurses

Kırca

Bademli

2019

Perspect Psychiatr Care

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Purpose In this study, we aimed to determine the relationship between communication competence and patient care behaviors of nurses. Design and Methods The study was designed as a descriptive relational study and conducted in Akdeniz University Hospital between March 2018 and May 2018. Data of this study were collected from clinical nurses working in Akdeniz University Hospital. The study was carried out with 262 nurses who accepted to agreed participate in the study. Findings Of all nurses, 97% were college graduates, 63% were married, and 35% had working experience between 5 and 9 years. There was a moderate positive correlation between communicative competence and care behaviors of nurses (r = 0.5, P < 0.01). Practice Implications More training can be implemented to educate nurses about communication barriers to equip them with effective communication skills and strategies. The nursing process is a scientific method of exercising and implementing of nursing care, this is only achieved through dialogue, interpersonal environment, and specific verbal and nonverbal communication skills. In service training of nurses on effective communicative techniques will inevitably have a positive impact rather than reflection on patient care.

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Section: Discussionmentioning

confidence: 99%

Relationship between communication skills and care behaviors of nurses

Kırca

Bademli

2019

Perspect Psychiatr Care

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“…A consistent method for approaching advanced communication skills training has not been identified, but simulation, which provides the opportunity to practice different communication strategies in a safe environment, appears to be an essential aspect of such training (Foronda, MacWilliams, & McArthur, 2016; Gilligan et al, 2018). Numerous reports of institutional communication skills training programs have been reported in the literature (Arnold et al, 2015; Boyle et al, 2017; Coad, Smith, Pontin, & Gibson, 2018; Weintraub, Figueiredo, Roth, & Levy, 2016). Often the programs are aimed at one discipline (e.g., medicine or nursing), although increasingly programs have become more interprofessional in nature (Erickson, Blackhall, Brashers, & Varhegyi, 2015; Grey, Constantine, Baugh, & Lindenberger, 2017).…”

Section: Discussionmentioning

confidence: 99%

The Nurse’s Role in Prognosis-Related Communication in Pediatric Oncology Nursing Practice

Newman

Linder

Haglund

2019

J Pediatr Oncol Nurs

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The experiences of pediatric oncology nurses with prognosis-related communication (PRC) remain largely unknown. The purpose of this article is to report results of focus groups wherein 15 pediatric oncology nurses from three Midwestern pediatric cancer programs provided descriptions of PRC and how they experience PRC within their daily practice. Data from focus groups were analyzed via an interpretive descriptive approach, which resulted in three themes: (1) nurses’ operational definition of PRC, (2) nurses’ roles in PRC, and (3) nurses’ preparation for engagement in PRC. From discussions within the focus groups, nurses recognized that PRC occurs across a continuum. Nurses distinguished that the definition of PRC expands beyond simply reporting life expectancy to describing the consequences of cancer- and treatment-related toxicities and effects. When nurses are not actively invited by their physician partners to participate in PRC, nurses will often develop workarounds to ensure that they understand what was said to patients and families. This allows them to function more effectively as supporters, advocates, and informants. Nurses described little preparation to participate in such challenging conversations. Pediatric oncology nurses need to acknowledge and embrace that they are an integral part of PRC. Interprofessional communication training is necessary to enhance the comfort and confidence of nurses engaging in PRC.

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“…French and Stavropoulou [39] also reported that close team working between the CNS and research nurses was beneficial for trial recruitment [39], where the CNS can facilitate information exchange between research nurses and patients as part of their key worker role in coordinating treatment and care [40][41][42]. [43].…”

Section: Discussionmentioning

confidence: 99%

Health professional perceptions of communicating with adolescents and young adults about bone cancer clinical trial participation

Lavender

Brownsdon

Fern

et al. 2018

Support Care Cancer

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We aligned findings of this study with characteristics of patient-physician trust and provide a basis for transferable recommendations. Our findings can be used to inform the development of age-specific, specialist communication skills and highlight health professional education needs about clinical trials. Additional research is needed to explore which elements of team working optimise improved clinical trial participation, in what contexts and why.

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Consult, Negotiate, and Involve: Evaluation of an Advanced Communication Skills Program for Health Care Professionals

Cited by 12 publications

References 50 publications

Relationship between communication skills and care behaviors of nurses

Relationship between communication skills and care behaviors of nurses

The Nurse’s Role in Prognosis-Related Communication in Pediatric Oncology Nursing Practice

Health professional perceptions of communicating with adolescents and young adults about bone cancer clinical trial participation

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