Consideration of ERP Effectiveness: From the Perspective of ERP Implementation Policy and Operational Effectiveness

Jinno, Haruna; Abe, Hiromichi; Iizuka, Kayo

doi:10.3390/info8010014

Cited by 11 publications

(9 citation statements)

References 9 publications

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“…[47] points out that professionals and suppliers recommend personalizing the software as little as possible and instead adapting processes to meet the system's features. Lastly, [48] claims that effectively implementing ERP add-on programs should be limited since they reduce the advantages of a system intended to standardize the company's business processes. However, these results are only partially conclusive because studies indicate that the personification of ERP did not affect the perceived benefit of the system.…”

Section: Hypothesismentioning

confidence: 99%

Factors influencing the post-implementation user satisfaction of SAP-ERPS

Cataldo

Bravo-Adasme

Lara

et al. 2022

Ingeniare. Rev. chil. ing.

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Enterprise resource planning systems (ERPs) have become an essential management tool for large and small companies alike. Although several papers on ERPs have been published in recent decades, only some studies have focused on user satisfaction during post-implementation. Based on the theories of technological acceptance and task-technology fit, we examine how the interrelationship of individual attitudes and matching between task and ERP affects user satisfaction in a public university that adopted an SAP-ERP. We distributed a questionnaire and analyzed the responses of 126 users using a partial least squares structural equation modeling (PLS-SEM model). Results show that perceived utility and overall benefits significantly predict user satisfaction. Moreover, overall benefits are influenced by the perception of efficiency in the task, improvements in coordination, and strategic alignment. Customization of the system had no statistical effect on the model.

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Section: Hypothesismentioning

confidence: 99%

Factors influencing the post-implementation user satisfaction of SAP-ERPS

Cataldo

Bravo-Adasme

Lara

et al. 2022

Ingeniare. Rev. chil. ing.

View full text Add to dashboard Cite

show abstract

“…Performance monitoring and evaluation of a business process is an ongoing exercise to be practiced by every organisation that would aid in continuous improvement cycle for achieving process excellence. Deming's plan, do, check, and act (PDCA) cycle could provide a well-tested practical guide in this quality-centric BPI pursuit [63][64][65].…”

Section: Step 6: Business Process Monitoring and Evaluationmentioning

confidence: 99%

Process Innovation and Improvement Using Business Object-Oriented Process Modelling (BOOPM) Framework

Venkatraman¹,

Venkatraman

2019

ASI

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In the past decades, a number of methodologies have been proposed to innovate and improve business processes that play an important role in enhancing the operational efficiency of an organisation in order to attain business competitiveness. Traditional business process modelling (BPM) approaches are process-centric and focus on the workflow, ignoring the data modelling aspects that are essential for today’s data-centric landscape of modern businesses. Hence, a majority of BPM initiatives have failed in several organisations due to the lack of data-driven insights into their business performance. On the other hand, the information systems of today focus more on dataflows using object-oriented modelling (OOM) approaches. Even standard OOM approaches, such as unified modelling language (UML) methods, exhibit inherent weaknesses due to their lack of formalized innovation with business objects and the dynamic control-flows of complex business processes. In addition to these issues, both BPM and OOM approaches have been augmented with an array of complex software tools and techniques which have confused businesses. There is a lack of a common generalized framework that integrates the well-formalised control-flow based BPM approach and the dataflow based OOM approach that is suitable for today’s enterprise systems in order to support organisations to achieve successful business process improvements. This paper takes a modest step to fill this gap. We propose a framework using a structured six-step business process modelling (BPM) guideline combined with a business object-oriented methodology (BOOM) in a unique and practical way that could be adopted for improving an organisation’s process efficiency and business performance in contemporary enterprise systems. Our proposed business object-oriented process modelling (BOOPM) framework is applied to a business case study in order to demonstrate the practical implementation and process efficiency improvements that can be achieved in enterprise systems using such a structured and integrated approach.

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“…However, the phenomenon can be explained based on previous research results. It reveales that the use of the ERP systems provided many benefits for the corporate users such as helping companies to improve their supply chain management [5], improving productivity and speeding up the company's operational work processes [6], improving operational efficiency and effectiveness as business process supervision becomes integrated [7], and standardising business processes to facilitate managerial activities [8]. In addition, other research indicates that ERP systems implementation improves the operational cost efficiency of the company [9] and the quality of business decisions due to business model integration [10].…”

Section: Introductionmentioning

confidence: 99%

The Accountant Satisfaction in Using ERP Systems

Weli

2018

CommIT (Communication and Information Technology) Journal

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Although studies of the benefits of Enterprise Resource Planning (ERP) have been done before, the analysis of accountant satisfaction models in using ERP systems has not been explored specifically from the perceptions of accounting benefits, operational benefits, individual productivity, and managerial benefits. There has been significant growth in the use of ERP systems in Indonesia. Therefore, this study proposes a model of the accountant satisfaction in using the ERP systems. The population of this study is the accountants working in Jakarta. The data are collected from ERP users in several companies in Jakarta by using a questionnaire with snowball sampling method. As much as 282 respondents return the questionnaire. The analysis of the proposed model is done by Partial Least Square (PLS). The results of the analysis provide support to the proposed model that accounting benefits, operational benefits, individual productivity, and managerial benefits are indicators that measure user satisfaction of ERP systems. The expected theoretical contribution of the results of this study is to provide insight into the system user satisfaction model, apart from the practical contribution for ERP provider companies for paying attention to the factors affecting ERP user satisfaction.

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Consideration of ERP Effectiveness: From the Perspective of ERP Implementation Policy and Operational Effectiveness

Cited by 11 publications

References 9 publications

Factors influencing the post-implementation user satisfaction of SAP-ERPS

Factors influencing the post-implementation user satisfaction of SAP-ERPS

Process Innovation and Improvement Using Business Object-Oriented Process Modelling (BOOPM) Framework

The Accountant Satisfaction in Using ERP Systems

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