Connection of Dynamic Quality Modeling and Total Service Management in Railway Transport Operation

Algorithm For Assessing The Extra-Sectoral Effect Of Improving Organization Quality

“…To date, the assessment of quality and efficiency of enterprises' work is based on purely economic indicators. Economists identify impact and efficiency indicators (Štefancová, Nedeliaková, & López-Escolano, 2017). Absolute performance indicators (economic impact indicators) reflect quantitative assessment and can be expressed in value of money (physical terms).…”

Information System and Technology Optimization as a Tool for Ensuring the Competitiveness of a Railway Undertaking—Case Study

“…When compiling shiftplans, emphasis must be placed on the economy and clarity of processed [21]. The working hours of train drivers and accompanying staff result from approved shifts and are determined on the basis of a collective agreement, valid labor laws, regulations, and directives [19,22]. The shift of drivers and accompanying staff consists of work shifts and day offs.…”

“…The shift of drivers and accompanying staff consists of work shifts and day offs. Work shifts and free days must be arranged in accordance with the shift rules in connection with the observance of a continuous rest between two shifts and a continuous rest during the week [22]. More than one work shift can occur within one calendar day (but usually a maximum of two).…”

Social Factors as a Basic Driver of the Digitalization of the Business Models of Railway Companies

“…The implementation of dynamic quality models and tailor-designed software solutions for transport companies was clearly beneficial on the basis of the findings. The benefits of implementation are a shortened response time during extraordinary circumstances; the transparency of transactions and responsibilities; the company's approach to customers in terms of taking into account their wishes and maintaining or increasing the number of passengers as a result; creating a positive image of the company; but ultimately also reducing the costs incurred in removing weaknesses and errors [40]. The required data capture and intelligence is an integrated part of the offering, which reflects a technology-driven business development strategy [38].…”