Conflict Management Styles Among Iranian Critical Care Nursing Staff

Abstract

Based on the results of this study, nurse managers need to take these factors into account in designing programs to help nurses constructively manage unavoidable conflicts in health care setting.

An integrative review on conflict management styles among nursing professionals: implications for nursing management

“…Despite the varying scales used to identify conflict styles in nurses, a common finding in the research articles was that nursing professionals used constructive approaches to handle conflicts. Out of 25 studies reviewed, 11 reported integration or collaboration as the most frequently used conflict‐management style among nursing professionals (Ahanchian, Zeydi, & Armat, ; Al Hamdan, ; Al Hamdan, Norrie, & Anthony, ; Al Hamdan, Nussera, & Masa'deh, ; Al Hamdan, Shukri, & Anthony, ; Ebrahim, Dahshan Aly, & Keshk, ; Johansen & Cadmus, ; Kantek & Kavla, ; Mohamed & Yousef, ; Tabak & Orit, ; Ylitörmänen, ). Of these, five studies examined styles of managing conflict among nurse managers (Al Hamdan, ; Al Hamdan et al., , , ; Kantek & Kavla, ), three studies examined ways of dealing with conflict situations among nurses (Johansen & Cadmus, ; Ahanchian et al., ; Ylitormanen, ), and three studies explored conflict‐management styles in both nurses and nurse managers (Ebrahim et al., ; Mohamed & Yousef, ; Tabak & Orit, ).…”

“…The majority of the nurses indicated that they best resolved conflicts through mutual collaboration. In a cross‐sectional study in Iran, critical care staff nurses were asked to evaluate their own conflict‐resolution styles when managing conflict with peers and indicated that the most dominant style of managing conflict was that of collaborating with others (Ahanchian et al., ; ), while in the United States of America, staff nurses reported using integrating and obliging conflict‐management styles (Johansen & Cadmus, ).…”

“…A number of the papers (7 out of 25 studies) explored the role of the nurses’ gender in explaining their styles of managing conflict (Al Hamdan, ; Al Hamdan et al., , , 2016; Ahanchian et al., ; Ebrahim et al., ; Kaitelidou et al., ). In three studies, male nurses were seen to compromise as a style in handling conflicts (Al Hamdam, 2009; Al Hamdan et al., ; Ahanchian et al., ). For instance, the majority of male nurses in Iran utilized both competing and compromising styles more often than their female‐nurse coworkers (Ahanchian et al., ).…”

“…In three studies, male nurses were seen to compromise as a style in handling conflicts (Al Hamdam, 2009; Al Hamdan et al., ; Ahanchian et al., ). For instance, the majority of male nurses in Iran utilized both competing and compromising styles more often than their female‐nurse coworkers (Ahanchian et al., ). In two separate studies in Oman, male nurse managers, when faced with conflict situations, used compromising styles among the five types of conflict‐management styles more than women did (Al Hamdan, ; Al Hamdan et al., ).…”

Comparison of Patients' Admission, Mean and Highest Sofa Scores in Prediction of ICU Mortality: a Prospective Observational Study

“…Intensive care includes all critical cares depend on the patient’s life under supervision of the more experienced and more highly qualified physicians and nurses using advanced equipment and facilities (1, 2). Multiple organ dysfunction syndrome (MODS) is the last step in severely ill patients, which occurs following infection and septic shock, tissue damage, excessive hemorrhage, ischemia and severe inflammation (3, 4).…”