Conflict management style, supportive work environments and the experience of work stress in emergency nurses

Abstract

Providing opportunities for ED nurses in skills training in constructive conflict resolution may help to reduce work stress and to improve the quality of patient care.

An integrative review on conflict management styles among nursing professionals: implications for nursing management

“…Despite the varying scales used to identify conflict styles in nurses, a common finding in the research articles was that nursing professionals used constructive approaches to handle conflicts. Out of 25 studies reviewed, 11 reported integration or collaboration as the most frequently used conflict‐management style among nursing professionals (Ahanchian, Zeydi, & Armat, ; Al Hamdan, ; Al Hamdan, Norrie, & Anthony, ; Al Hamdan, Nussera, & Masa'deh, ; Al Hamdan, Shukri, & Anthony, ; Ebrahim, Dahshan Aly, & Keshk, ; Johansen & Cadmus, ; Kantek & Kavla, ; Mohamed & Yousef, ; Tabak & Orit, ; Ylitörmänen, ). Of these, five studies examined styles of managing conflict among nurse managers (Al Hamdan, ; Al Hamdan et al., , , ; Kantek & Kavla, ), three studies examined ways of dealing with conflict situations among nurses (Johansen & Cadmus, ; Ahanchian et al., ; Ylitormanen, ), and three studies explored conflict‐management styles in both nurses and nurse managers (Ebrahim et al., ; Mohamed & Yousef, ; Tabak & Orit, ).…”

“…The majority of the nurses indicated that they best resolved conflicts through mutual collaboration. In a cross‐sectional study in Iran, critical care staff nurses were asked to evaluate their own conflict‐resolution styles when managing conflict with peers and indicated that the most dominant style of managing conflict was that of collaborating with others (Ahanchian et al., ; ), while in the United States of America, staff nurses reported using integrating and obliging conflict‐management styles (Johansen & Cadmus, ).…”

“…With the dynamic nature of construct under study, using a longitudinal design would be useful to track how conflict develops, changes, and deteriorates with time. Inadequate sample sizes were common to most studies and only four studies (Johansen & Cadmus, ; Akel & Elazeem, ; Başoğul & Özgür, ; Baddar et al., ) utilized a power analysis to estimate the required sample size. These factors may interfere with statistical findings and could affect the outcomes reported in the overall findings.…”

Emergency room nurses’ pathway to turnover intention: a moderated serial mediation analysis

“…, Ajeigbe et al . , Johansen & Cadmus ). With regard to their job characteristics, in all hospitals nurses in emergency departments report a high physical burden of work.…”

Impact of Culture on the Development of Value Conflict in Emerging Adulthood

“…Value-conflict is part and parcel of human life and is inevitable to avoid. Whenever people, groups, organizations and nations interact, there are chances that some form of a value conflict would take place [13].…”