Configuration for Adaptation – A Human-centered Approach to Flexible Workflow Enactment

Faustmann, Gert

doi:10.1023/a:1008719831436

Cited by 30 publications

(11 citation statements)

References 6 publications

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“…Other important early research streams included support for ad-hoc changes while preventing system malfunctions caused by erroneous human decisions [7,8], developing techniques to improve robustness when facing unexpected events [9], sup porting change management [lO], and supporting enterprise wide, heterogeneous, autonomous, and distributed operations [11].…”

Section: Related Workmentioning

confidence: 99%

Humanistic approach to the representation of business processes

Simões

Antunes

Pino

2012

Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD)

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This paper describes a collaborative tool supporting humanistic business process modeling. The tool adopts group sto rytelling and design storyboards in order to ease knowledge ex ternalization and representation. This humanistic approach diverges from the existing approaches requiring strict process formalization and emphasizing technical details, which constraint the modeling tasks to technology experts. The paper presents the fundamental theoretical concepts underlying the humanistic ap proach and illustrates how they have been implemented in the tool.

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Section: Related Workmentioning

confidence: 99%

Humanistic approach to the representation of business processes

Simões

Antunes

Pino

2012

Proceedings of the 2012 IEEE 16th International Conference on Computer Supported Cooperative Work in Design (CSCWD)

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“…Various approaches to increase WfMS flexibility during runtime can be found in the literature: 1) special modeling constructs to deal with unexpected exceptions [2,6]; 2) apply model changes to running instances [3,11,24,30]; and 3) using interactive enactment or constraint based workflow [8,13,16]. We identify two parallel research streams [14]: metamodel and open point.…”

Section: Related Work and Scope Of The Frameworkmentioning

confidence: 99%

“…Regarding the open point approaches in more detail, we find interactive enactment [16], flexible enactment [13], and constraint base modeling [8]. These approaches use incompletely specified models, allowing users to interactively adapt them, e.g., inserting tasks.…”

Section: Related Work and Scope Of The Frameworkmentioning

confidence: 99%

Supporting effective unexpected exceptions handling in workflow management systems

Mourão¹,

Antunes²

2007

Proceedings of the 2007 ACM Symposium on Applied Computing

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This paper proposes a novel architectural framework handling effective unexpected exceptions in workflow management systems (WfMS). Effective unexpected exceptions are events for which the organizations lack handling strategies. Unstructured human interventions are necessary to overcome these situations, but clash with the type of model control currently exercised by WfMS. The proposed framework uses the notion of map guidance to orchestrate these human interventions. Map guidance empowers users with contextual information about the WfMS and environment, enables the interruption of model control on the affected instances, supports collaborative exception handling and facilitates regaining model control after the exception has been resolved. The framework implementation in the Open Symphony open source platform is also described.

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“…Instead, there also needs to be support for modifying a process model once it has started executing [10,23]. One important component of such systems is the ability to undo parts of the process and recover by redoing erroneous or anomalous steps [3,14]. It is interesting to note that CSCW researchers are willing to acknowledge the possibility of errors occurring in the specification of workflows, and so design systems to support detection and remediation at that level [9].…”

Section: Research Questions and Design Implicationsmentioning

confidence: 99%

Coping with errors

Twidale

Marty

2000

Proceedings of the 2000 ACM Conference on Computer Supported Cooperative Work

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This paper presents an analysis of written and electronic records that document the collaborative process of packing museum artifacts in preparation for a move. The majority of data recorded detailed the process of packing, while only a small amount of the data concerned which artifacts were packed in which boxes. Museum staff members were able to use these process data to solve the numerous errors that occurred during packing. We explore the design implications for collaborative systems which focus on supporting error recovery rather than error prevention.

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Configuration for Adaptation – A Human-centered Approach to Flexible Workflow Enactment

Cited by 30 publications

References 6 publications

Humanistic approach to the representation of business processes

Humanistic approach to the representation of business processes

Supporting effective unexpected exceptions handling in workflow management systems

Coping with errors

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