Conditions for Effective Coproduction in Community-Led Disaster Risk Management

McLennan, Blythe

doi:10.1007/s11266-018-9957-2

Cited by 36 publications

(30 citation statements)

References 38 publications

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“…If there is scant knowledge of the features of the local identity, there is the risk of generating little commitment in the community and, consequently, discouraging the citizens’ adhesion to the process of public value co-creation (Ventriss, 2016). The ability to combine public service co-production and territorial identity guarantees, on the one hand, the engagement and, on the other hand, the active participation of the population, which senses a visceral involvement in the efforts leading to public value co-creation (McLennan, 2018).…”

Section: Discussionmentioning

confidence: 99%

Engaging citizens in collective co-production

Cavallone

Palumbo

2019

TQM

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Purpose Citizen engagement and public service co-production have been identified as essential ingredients of the recipe for public services’ quality improvement. However, the process of citizens’ involvement has rarely been investigated in the scientific literature. The purpose of this paper is to shed light on this issue, examining the expectations and perspectives of people involved in an ongoing process of collective public service co-production implemented in Val Brembilla, a small-sized municipality located in North-Western Italy. Design/methodology/approach A mixed research strategy was designed. First, seven focus groups involving both citizens and entrepreneurs participating in public service co-production were established. Second, a semi-structured survey was administered to 463 co-producers (including both citizens and entrepreneurs), in order to elicit their perceptions and expectations. Findings An institutional trigger, namely, the decision of the municipality’s board to purchase the Kuwait Expo 2015 pavilion, initiated the process of public service co-production. Although citizens did not fully agree with the decision to buy the pavilion, due to its negative implications on the municipality’s finances, they were found to be willing to participate in public value co-creation. The opportunity to promote territorial identity through public value co-creation represented the main driver for citizens and entrepreneurs’ involvement. Practical implications Collective public service co-production is a sustainable and effective way to enhance the provision of public services. Several barriers are thought to prevent citizens’ engagement in collective public service co-production. First, people expect to be engaged from the initial steps of the process; second, the distinguishing role of territorial identity in influencing citizens’ behaviors and expectations should be recognized and properly addressed to avoid shortcomings in citizens’ engagement. Originality/value This paper investigates an ongoing collective public service co-production experience; moreover, it highlights the role of public service co-production in enhancing the public sector entities’ ability to recognize the evolving needs of the community.

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Section: Discussionmentioning

confidence: 99%

Engaging citizens in collective co-production

Cavallone

Palumbo

2019

TQM

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“…They have to stay within predefined budgets, and have to fix projects within a certain period. That makes participation a risky endeavour: co-production with other actors may result in a more time-consuming process, with a quest for more public money and solutions that do not necessarily meet legal requirements (McLennan, 2018).…”

Section: Dilemmas and Trade-offs Of Co-creationmentioning

confidence: 99%

“…In the case of created participation, several other dilemmas can emerge for governments. First, if the government is considering whether to support an initiative, an important question is how representative the initiative is for the local community (Denters, 2016;Edelenbos et al, 2018;McLennan, 2018). Second, when CBIs are supported or are allowed a greater role in the production of public services, the issue of formal accountability arises.…”

Section: Dilemmas and Trade-offs Of Co-creationmentioning

confidence: 99%

“…In this respect, there is a rise of bottom-up initiatives by grass roots, companies and stakeholder groups that take responsibility for the delivery of goods and services in the water domain. This is expressed for instance in community-led approaches to disaster risk management (McLennan, 2018), initiatives which challenge governmental proposals for water management measures (Edelenbos, van Buuren, Roth, & Winnubst, 2017), and other bottom-up forms of collaborative water governance (Guerrero, Bodin, McAllister, & Wilson, 2015;Koontz & Newig, 2014). Some authors mention the rise of community activism in water management (e.g.…”

Section: Introductionmentioning

confidence: 99%

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Understanding emergent participation practices in water governance

Buuren

Meerkerk

Tortajada

2019

International Journal of Water Resources Development

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This introductory article discusses the proliferation of different forms of participation in water governance. It is argued that creating public value through participation can only succeed when effective cocreation between public authorities and communities emerges. However, challenges to realizing co-creation are manifold, and differ among the various types of participation. In this respect, we introduce a typology of different forms of participation, based on the distinction between top-down (invited) and bottom-up (created) participation. We use this distinction to analyze different dynamics in participatory water governance and to delve deeper into the dilemmas and trade-offs. Lastly, the various contributions to this special issue are introduced.

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“…Government agencies of all jurisdiction levels must be aligned and come together (Comfort, Waugh, & Cigler, 2012) to proactively communicate "what is known, what is unknown, and what is being done to get more information" (World Health Organization [WHO], 2020), fostering trust and maintaining a solid reputation. If, instead, people are left to process an excessive amount of broken and incomplete information from different sources -e.g., television shows, newspapers, and social media -on their own, they may reach incoherent conclusions about facts, potentially decreasing the probability that official health advice will be followed and resulting in further disease spread (World Health Organization, 2020;McLennan, 2018).…”

Section: Introductionmentioning

confidence: 99%

Pandemics and communication: an experimental assessment

Melo

Cabral

2020

Rev. Adm. Pública

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Communication is a key factor in containing a pandemic. Fragmented information may affect people’s perceptions and behaviors, especially in times of governmental miscommunication, potentially jeopardizing efforts aimed at containing the spread of the disease. To test whether and how people have been sensitive to broken information during the COVID-19 pandemic in Brazil, we performed a randomized survey experiment on a sample of 571 respondents. We found that more pessimistic or more optimistic fragmented messages about the pandemic have no overall significant average effect on perceptions and planned behavior of the respondents. The exploratory analyses showed that particular sociodemographic groups are more sensitive to these fragmented messages. While less educated people react to more pessimistic messages with an increased likelihood to intensify prevention measures, people aged 60 or older - the high-risk group for COVID-19 complications - react to more optimistic messages with a reduced probability to intensify prevention measures. Besides providing insights to the public administration literature on disaster management, the results reinforce the need for governments to consistently centralize communication efforts to guarantee that people are equipped with complete and accurate information to form their perceptions and adequate their behaviors towards a health crisis.

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Conditions for Effective Coproduction in Community-Led Disaster Risk Management

Cited by 36 publications

References 38 publications

Engaging citizens in collective co-production

Engaging citizens in collective co-production

Understanding emergent participation practices in water governance

Pandemics and communication: an experimental assessment

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