Conceptual Model for Software as a Service (SaaS) Enterprise Resource Planning (ERP) Systems Adoption in Small and Medium Sized Enterprises (SMEs) Using the Technology-Organization-Environment (T-O-E) Framework

Factors Affecting Intention to Adopt Cloud-Based ERP from a Comprehensive Approach

“…Juiz et al [43] noted that cloud-based ERP systems are less flexible than on-premise systems and offer minimal customization options. So, the lack of configurability and customization negatively affects the adoption of cloud-based ERP systems [13]. Thus, the previous empirical findings lead us to hypothesize the following:…”

“…The framework examines three important factors that influence the adoption of new technologies: technology, organization, and environment [41]. The TOE framework has been widely utilized to research the adoption of cloud-based ERP [5][6][7][8][9][10][11][12][13][14][15] and cloud computing [42]. Juiz et al [43] used the TOE framework for SaaS ERP adoption by SMEs, and explored perceived value, security concerns, configurability and customization, organizational readiness, top management, competitive pressure, and vendor qualities.…”

“…The measured items regarding TOE and innovation characteristics were selected from prior studies [5][6][7][8][9][10][11][12][13][14][15][16][17][18][19][20]24,35,[40][41][42][43][44][45][46]. In addition, the measured items regarding resistance characteristics were selected from revisions of existing items to better fit the research context [3,13,[21][22][23]38,[47][48][49][50][51][76][77][78][79][80][81][82][83]. Using a five-point Likert scale (1: very strongly disagree to 5: very strongly agree), all the measurements were scored.…”

“…First, it was good to introduce the TOE viewpoint, but because there are too many variables in the model, only one factor per T, O, and E, respectively, was considered. However, according to other papers that introduced the TOE framework [5][6][7][8][9][10][11][12][13][14][15]35,42], in addition to ICT skill, ICT infrastructure, information quality, etc., were also considered as the technology context. In addition to organizational culture, we considered, top management support and enterprise size are considerable.…”

“…In particular, studies on affecting the adoption of cloud-based ERP have been recently released, and many such studies are based on the technology-organization-environment (TOE) framework, Ddiffusion of innovation (DOI) theory, or the model of innovation resistance (MIR). So far, cloud-based ERP adoption has been analyzed in terms of TOE [5][6][7][8][9][10][11][12][13][14][15], DOI [16][17][18][19][20], and MIR [21][22][23]. TOE-centered research has the advantage of approaching ERP from a comprehensive point of view, but it cannot reflect the innovation characteristics of new technology, like cloud-based ERP.…”