Conceptual foundations for understanding smart tourism ecosystems

Gretzel, Ulrike; Werthner, Hannes; Koo, Chulmo; Lamsfus, Carlos

doi:10.1016/j.chb.2015.03.043

Cited by 527 publications

(422 citation statements)

References 23 publications

(24 reference statements)

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“…By doing so, this paper has addressed some of the identified pending issues by Gretzel, Werthner et al (2015): privacy, trust in smart technologies and enjoyment of technology-enhanced experiences. This analysis hadn't been undertaken until now and opens many theoretical perspectives, contributing to the ongoing debate.…”

Section: Contribution To Literaturementioning

confidence: 99%

“…In this smart management approach, tourists occupy a central place and their relationship with the destination is articulated around some critical scopes in which their attitudes and behaviours are essential and several expectations are held, namely in:  Mobile technologies use (Gretzel, Sigala et al, 2015)  Data sharing for personalised experiences (Buhalis & Amaranggana, 2015;D. Wang, Li & Li, 2013)  Smart technologies for enhanced experiences (Gretzel, Werthner et al, 2015;Huang, Goo, Nam, & Yoo, 2017).…”

Section: Smart Destinations and Tourism Demand: Expectations For An Imentioning

confidence: 99%

“…Smartphones and other mobile technologies such as smartwatches, smart glasses or wristbands (wearables) constitute a key pillars for the development of SDs, which expect these mobile technologies to be used by visitors for many purposes, during all the stages of the trip and to interact dynamically with all stakeholders in different scopes (Choe & Fesenmaier, 2017;Gretzel, Werthner et al, 2015;X. Wang et al, 2016).…”

Section: Mobile Technologies Usementioning

confidence: 99%

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Smart destinations and tech-savvy millennial tourists: hype versus reality

2019

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Purpose This paper aims to contrast the expectations placed on the smart destination as a theoretical management approach with the reality of emergent tech-savvy tourism demand by examining the response of this segment to three critical dimensions of technology use in the context of smart destinations. Tech-savvy tourists are here represented by highly educated Spanish millennial tourists. Design/methodology/approach Data were obtained through an online survey and analysed through descriptive techniques and exploratory factor analysis using SPSS. Literature review was critical for setting the foundations of the research in this novel context. Findings Results suggest the existence of a gap between the smart destination theoretical expectations and created hype and the real response of the examined demand in the three main scopes for this tourist-smart destination technology-based relationship, namely, mobile technology use, data sharing for personalised experiences and smart technologies for enhanced experiences. Research limitations/implications Convenience sampling was used, and the results of the study cannot be generalised to all millennial tourists. The research is a first approximation to the interrelationship between tourists and smart destinations. Practical/implications Tourists’ role and experiences mediated by information and communication technologies (ICTs) are decisive in smart destinations. Destination Management Organisations (DMOs), through their policies and actions, ought to take into account the limited predisposition of tourists in using mobile devices, sharing data and using smart technologies for their experiences. Privacy concerns appear to have special relevance for tourists and, therefore, for the future of smart destinations. Originality/value The findings offer relevant insights for smart destinations from a neglected angle hitherto, as they introduce several interesting nuances which do not match entirely the fast track taken by institutions, media and academia. This is critical for better understanding tourists in the current panorama, for DMOs and for the theoretical foundations of smart tourism. Besides, the exploratory data analysis reveals potential dimensions of millennials’ behaviour, which can be useful for further investigations.

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Section: Contribution To Literaturementioning

confidence: 99%

Section: Smart Destinations and Tourism Demand: Expectations For An Imentioning

confidence: 99%

Section: Mobile Technologies Usementioning

confidence: 99%

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Smart destinations and tech-savvy millennial tourists: hype versus reality

2019

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“…In fact, there is a huge travel business potential for global tourists to get a specific destination and a more convenient mobility (The Economist Sep 29th 2016). And the smart connected layers of both cities and tourism is a social phenomenon arising from the convergence of citizens' daily life in a business ecosystem (Kim et al 2010) and tourism ecosystems (Gretzel et al 2015b) in Fig. 1.…”

Section: Smart Connected Tourismmentioning

confidence: 99%

“…Smart city and tourism layers are generally combined as communities of interacting city daily lives and their tourism environments (Gretzel et al 2015b). The term BSmart^is associated with resource sharing for optimization through the use of advance technologies (Gretzel et al 2015a) by supporting the residential government policies and systems integration.…”

Section: Smart Citiesmentioning

confidence: 99%