Computer Technology and Counseling Psychology

Sampson, Jr. James P.

doi:10.1177/0011000086144006

Cited by 19 publications

(5 citation statements)

References 45 publications

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“…Misuse of computer applications by counselors. A potential exists for incompetent use of computer resources by inadequately trained or overworked practitioners (Sampson, 1986a). For example, improper network access by counselors to computer-based test interpretations may be used to inappropriately compensate for a lack of counselor training or time.…”

Section: Ethical Issuesmentioning

confidence: 99%

Counseling on the Information Highway: Future Possibilities and Potential Problems

Sampson

Kolodinsky²,

Greeno³

1997

Jour of Counseling & Develop

Self Cite

162

104

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The evolution of the Internet into the information highway offers many future possibilities and potential problems in the delivery During the past 30 years, computer applications have become an increasingly common resource used in the delivery of counseling services. With each step in the evolution of computer hardware and software, the use of computers in counseling evolved as well. For example, when large mainframe computers were dominant, batch processing of interpretive test reports and on-line searches of large occupational databases were typical applications. As less expensive and easier to use personal computers (PCs) became available, computer applications diversified to include test administration and computer-assisted instruction. The availability of more diverse computer applications used directly by clients and counselors created new possibilities for improving counseling services, but it also raised new ethical and professional issues.The general availability of inexpensive and relatively easy-to-use computer networks is the most recent step in the evolution of computer hardware and software. The number of network-based computer applications in counseling has been increasing rapidly. The problem, however, is that there has been little systematic exploration of the use of computer networks in counseling. A better understanding of counseling applications available on existing computer networks (the Internet), combined with an understanding of evolving computer capabilities, can help counselors be better prepared to design and use applications to effectively serve clients when the future information highway becomes fully operational. This article begins with a review of current characteristics of the Internet and available counseling applications on the Internet. Anticipated characteristics of the future information highway and potential counseling applications are then presented, followed by a discussion of potential problems with counseling applications on computer networks based on current Internet experience. THE CURRENT INTERNET Evolution of the Current InternetThe Internet evolved from computer networks developed for the military. Faculty members and other researchers working on military projects began using these networks to exchange messages, transmit files, and connect to remote computers. Soon, additional networks were created on a profit and nonprofit basis to serve a more diverse group of academics, government workers, and business people. The current Internet is a result of the interconnection of existing commercial (subscription) and noncommercial computer networks using standard conventions for exchanging information. Features of the Current InternetWe describe existing features of the current Internet to provide a foundation for interpreting the data on current counseling applications presented in the following section. Definitions of terminology used in this article are provided in Table 1. Bulletin board systems (BBSs) and list servers provide unique opportunities for public text-based...

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Section: Ethical Issuesmentioning

confidence: 99%

Counseling on the Information Highway: Future Possibilities and Potential Problems

Sampson

Kolodinsky²,

Greeno³

1997

Jour of Counseling & Develop

Self Cite

162

104

View full text Add to dashboard Cite

show abstract

“…This tendency to blame technology for mistakes and errors has, in fact, been one of the most common criticisms of modern technology: humans are abdicating more and more responsibility for negative outcomes to machines (e.g. Sampson, 1986;Morgan, 1992;Postman, 1992;Friedman, 1995).…”

Section: Introductionmentioning

confidence: 99%

Are computers scapegoats? Attributions of responsibility in human–computer interaction

Moon

Nass

1998

International Journal of Human-Computer Studies

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“…When it comes to extending these findings to human–machine work relationships, previous research has found that people tend to blame technology for mistakes and errors while exhibiting reluctance to credit positive outcomes to technology (Friedman, 1995; Morgan, 1992; Sampson, 1986). This finding has been shown in studies of people interacting with a computer assistant (Moon & Nass, 1998), and with robots as instructors (You et al, 2011).…”

Section: Introductionmentioning

confidence: 92%

Blaming yourself, your partner, or an unexpected event: Attribution biases and trust in a physical coordination task

Hsiung

León

Stinson

et al. 2023

Hum Ftrs & Erg Mfg Svc

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As robots enabled by artificial intelligence become more agentic, people may come to develop trust schemas based on a robot's actions and attribute blame to the robot as they would with a human partner. Trust and blame have yet to be investigated during dynamic physical coordination tasks despite the potential ramifications for manufacturing and service industries that could benefit from effective human–robot physical coordination. In anticipation of future human–robot work configurations, we developed a joint physical coordination task as a preliminary test environment for understanding trust and blame in a work partner. Fifty‐five participants were asked to jointly balance and transport a weighted box along a fixed path, and we used this test environment to evaluate the impact of a surprising event on trust in a work partner, and attribution of blame following a negative performance outcome. Results indicate that the group who experienced a surprising event compared to the group who did not trusted their partner more, but there was no difference in the attribution of blame to themselves, their partner, or to the surprising event. Conversely, the group who did not experience a surprising event tended to blame themselves for the negative outcome. These findings suggest that environmental uncertainty may prompt people's attribution of blame across multiple parties, including themselves. Moreover, people may build trust in work partners through the shared experience of surprising events. Future work would benefit from adopting our study design to investigate whether these findings are extendable to human–robot joint actors.

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Computer Technology and Counseling Psychology

Cited by 19 publications

References 45 publications

Counseling on the Information Highway: Future Possibilities and Potential Problems

Counseling on the Information Highway: Future Possibilities and Potential Problems

Are computers scapegoats? Attributions of responsibility in human–computer interaction

Blaming yourself, your partner, or an unexpected event: Attribution biases and trust in a physical coordination task

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