Computer Integration in Hotel and Foodservice Management Education

Dennington, Lloyd J.

doi:10.1177/109634808901300306

Cited by 6 publications

(2 citation statements)

References 9 publications

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“…The bulk of hospitality research has focused on individual studies using simulations for intact groups (Burbridge & Schachter, 1994;Chase, 1992;Corsun et al, 1995;Ferreira, 1992Ferreira, , 1997Foucar-Szocki, 1989;Hely & Jarvis, 1999;Martin & McEvoy, 2000;Pederson & Pederson, 1993;Roberts, 1999;Shumate & Partlow, 2000;Toomey et al, 1998), and the most comprehensive recent reviews in the hospitality literature have been provided by Feinstein and Mann (1998) and Kluge (1996). Additional reviews by Dennington (1989) and Law (1999) examined the suitable domain areas for computer technology in hospitality education but focused on issues that are, for the most part, beyond the scope of this study (i.e., assessing computer use across the curriculum and the use of intelligent tutorial systems). Feinstein and Mann (1998) took a broad view of simulations and defined them as basically any system that "duplicates the features, appearance, and characteristics of a real business or management system" (p. 20).…”

Section: Literature Reviewmentioning

confidence: 99%

Strategic Management Education Incorporating Written or Simulation Cases: An Empirical Test

Kendall

Harrington

2003

Journal of Hospitality & Tourism Research

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In the context of hospitality education, this article reports on an empirical study of student learning considering four factors: strategic management skills, team process skills, level of difficulty, and overall perceived learning. Results of the empirical study suggest that the use of management computer simulation cases facilitates greater educational development than does the use of written cases (or a combination) as perceived by hospitality students in a capstone strategic management course. Discussion and future research proposals on using computer simulation cases for team and individual strategic management development and research are noted.

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Section: Literature Reviewmentioning

confidence: 99%

Strategic Management Education Incorporating Written or Simulation Cases: An Empirical Test

Kendall

Harrington

2003

Journal of Hospitality & Tourism Research

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“…While Dennington (1989), Miller (1989), and Schrock and Schrock (1991) reported on the extent of courses with computer training and courses with computers used as tools for assisting in the educational process, specific examples of classroom use of the computer did not often appear in the hospitality management literature. This void needs to be filled by all of us who use computers as an integral part of our instructional process.…”

Section: Current Applications Of Information Technology In Educationmentioning

confidence: 94%

The Hospitality Classroom, Circa 2005

Mann

1993

Hospitality Research Journal

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This article traces the history of information technology in education, reviews the current uses of information technology, and projects what hospitality classrooms might look like in 2005. The discussion is extended to the implications for training in the hospitality industry. To achieve the forecasted changes, the view of education must shift from training to performance and from documentation to the application of knowledge.The host greets the guests at the door and escorts them to their table. The waitstaff goes into action as more customers enter the restaurant and are seated.The front-of-the-house manager is strolling about making sure that all is in order, when a disturbance is heard from across the room. The manager walks over to see a waiter listening intently to the noisy complaint of afemale patron about the cold draft on her feet. The manager watches as the waiter compassionately offers to find a table to the customer's and her three friends' liking. Agreeing to the move, the waiter and the manager help settle the guests into their new location. The waiter apologizes profusely for the discomfort and assures the table that it is his intention to make the rest of their evening a pleasant one, and he would like to bring them an appetizer on the house.The instructor then asks the manager and the waiter to remove the special goggles that allowed them to see the imaginary restaurant and customers and the gloves that allowed them to feel the imaginary chairs and objects and to join in a discussion of the incident. The instructor turns off the simulator and the customers disappear, as do the employees, food smells, cold drafts, and other restaurant environmental effects.This training exercise has just used the concept of virtual reality, wherein the only truly real subjects were the manager and the waiter. All else was programmed and simulated using a combined effort of a multiplicity of media and information technologies. Science fiction? Don't you believe it. The year is 2005, and we are finally beginning to experience the enormous capabilities of the combined information technologies applied to the educational process.

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Information technology in hospitality education: A case study of Hong Kong

Law

2001

Asia Pacific Journal of Tourism Research

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Computer Integration in Hotel and Foodservice Management Education

Cited by 6 publications

References 9 publications

Strategic Management Education Incorporating Written or Simulation Cases: An Empirical Test

Strategic Management Education Incorporating Written or Simulation Cases: An Empirical Test

The Hospitality Classroom, Circa 2005

Information technology in hospitality education: A case study of Hong Kong

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