Compatibility of municipal services based on service similarity

Rusek, Robert; Marsal-Llacuna, Maria-Lluïsa; Torrent-Fontbona, Ferran; Colomer, Joan

doi:10.1016/j.cities.2016.05.024

Cited by 9 publications

(4 citation statements)

References 11 publications

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“…A comprehensive logistics service should meet the customer's requirements and expectations in terms of punctuality, compatibility, and flexibility [43][44][45][46]. These requirements must be considered by terminal operators during the shaping of an offer of proposed services [47].…”

Section: Literature Reviewmentioning

confidence: 99%

The Complexity of Logistics Services at Transshipment Terminals

Filina-Dawidowicz

Kostrzewski

2022

Energies

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Transshipment is the process of off-loading an intermodal loading unit (for example, different types of containers, semitrailers, swap-bodies, and so on) from one means of transport (for example, a vessel, a freight railcar, etc.) and loading it onto another. Such a process, as well as other logistics services related to loading units, may take place at a transshipment terminal, which is the intermediate node added to an intermodal transport network when combining two or more liner services that facilitate freight transport. Growing customer requirements affect transshipment terminal operations and contribute to the development of comprehensive logistics services. Terminal clients expect the delivery of complex services that often pose serious challenges to terminals providing these services. The specific decision-making tools are essential for facilitating the shaping of terminals’ complex service offerings. In this study, we investigated the issues connected to the complexity of logistics services offered by transshipment terminals. The aim was to develop a decision-making approach to assess the complexity of logistics services offered by these terminals. A procedure for the formulation of complex and comprehensive service sets at transshipment terminals, which includes sustainable energy and energy efficiency issues, was proposed. The approach for assessing the complexity of services at terminals handling intermodal loading units was developed, and an appropriate mathematical model was applied. Consequently, indexes of the efficiency and comprehensiveness levels of ordered services in a terminal were proposed. The ranking of decision-making criteria influencing the shaping of complex service offerings was created based on the results of a questionnaire survey distributed among the managerial representatives of terminals located in Poland. The data obtained with the use of a questionnaire survey allowed us to verify the proposed approach. The research results may be useful for the management of transshipment terminals while making decisions on the creation of comprehensive services offered to their clientele.

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Section: Literature Reviewmentioning

confidence: 99%

The Complexity of Logistics Services at Transshipment Terminals

Filina-Dawidowicz

Kostrzewski

2022

Energies

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“…Services are compared in various aspects that characterize them in a comprehensive way from different perspectives. Rusek et al (2016) propose the following set of seven features which describe a service from both: user as well as administration perspective:…”

Section: Service Compatibility Analysismentioning

confidence: 99%

Decision Support Framework for Space-Use Efficiency and Arrangement of Public Services

Rusek

Colomer

Meléndez

2020

J. Urban Plann. Dev.

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This article focuses on the issue of a sustainable space-use in public facilities and beneficial arrangement of services. Uncorrelated facility planning and service programming as well as environmental factors cause discrepancies between space demand and space supply leading to space overuse or underuse. To enhance the functional and economic efficiency of public facilities a conceptual framework, which is a planning and evaluation tool for decision support, is presented and discussed on examples. The framework consists of two decisive elements: space-Manuscript Click here to access/download;Manuscript;Manuscript.docx use analysis and service compatibility analysis. The first one aims to determine the degree of space utilization in multiple public buildings while the latter reports on how services are related to each other in terms of their compatibility. The article explains these concepts in details on examples.

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“…Social sustainability is a series of processes for improving the quality of living environment of current and future generations (Colantonio, ; Diaz‐Sarachaga et al, ; Yang et al, ), which will put enormous pressure on public services (Ardeshiri, Willis, & Ardeshiri, Willis, & Ardeshiri, ). Public service is an intangible process or activity that constitutes the content of a physical container—infrastructures—which exists to provide appropriate conditions for general public (Rusek, Marsal‐Llacuna, Torrent Fontbona, & Colomer Llinas, ). Therefore, social sustainability is related to the impacts of infrastructures on the affordability of and access to public services (J. F. Koppenjan, ).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Public service is an intangible process or activity that constitutes the content of a physical container-infrastructures-which exists to provide appropriate conditions for general public (Rusek, Marsal-Llacuna, Torrent Fontbona, & Colomer Llinas, 2016). Therefore, social sustainability is related to the impacts of infrastructures on the affordability of and access to public services (J. F. Koppenjan, 2015).…”

Section: The Contribution Of Ppps To Regional Social Sustainabilitymentioning

confidence: 99%

Evaluating the regional social sustainability contribution of public‐private partnerships in China: The development of an indicator system

Yuan

Zhang

Tan

et al. 2019

Sustainable Development

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Public-private partnerships (PPPs) have been increasingly adopted in China. Sustainability of PPPs has become a priority for a sustainable development of PPPs. Most prior studies focus on sustainable implementation of PPP projects. Few research efforts have been done to examine the impacts of PPPs to sustainability from an external perspective and a more macro geographical scale. Meanwhile, the social aspect of the sustainability of PPPs has not been widely studied. Therefore, this study aims to propose a social sustainability contribution evaluation system (SSCES) for PPPs to evaluate PPPs' contribution to regional social sustainability at the institutional level. An indicator system of the SSCES for PPPs was developed, which included 8 requirements for socially sustainable development and 33 social sustainability indicators. The weights of indicators were determined by using the analytic hierarchy process method. The results indicate that, in the context of China, promoting peopleoriented urbanization in PPPs can help enhance regional social sustainability. This study provides a useful evaluation tool for various stakeholders to evaluate the sustainability of PPPs from an institutional level, especially for local governments to review current PPP polices and make improvements.

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Compatibility of municipal services based on service similarity

Cited by 9 publications

References 11 publications

The Complexity of Logistics Services at Transshipment Terminals

The Complexity of Logistics Services at Transshipment Terminals

Decision Support Framework for Space-Use Efficiency and Arrangement of Public Services

Evaluating the regional social sustainability contribution of public‐private partnerships in China: The development of an indicator system

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