Compassion Practices, Nurse Well-Being, and Ambulatory Patient Experience Ratings

McClelland, Laura E.; Gabriel, Allison S.; DePuccio, Matthew J.

doi:10.1097/mlr.0000000000000834

Cited by 57 publications

(47 citation statements)

References 42 publications

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“…McClelland, Gabriel, and DePuccio () consider the organisation's compassion practices as those that identify and reward employees’ compassion. Their study focuses also on variables related to employees’ emotional exhaustion and psychological vitality.…”

Section: Introductionmentioning

confidence: 99%

Determining the association of high‐commitment human resource practices with nurses’ compassionate care behaviour: A cross‐sectional investigation

Parveen

Hussain²,

Afzal

et al. 2020

J Nurs Manag

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Aim The aim of this study was to determine the association of high‐commitment human resource practices (HCHRPs) with nurses’ compassionate care behaviour. Background The extant research highlights the key role of compassionate care behaviour in achieving quality health services. However, scant attention has been paid to identifying the factors that augment compassionate care behaviour among health care professionals. Methods This study took place from September 2018 to March 2019, collecting data from 340 nurses of either gender aged 24–60 years with at least 1 year experience. The study follows a cross‐sectional research design by collecting data through a personally administered survey. Results A statistically significant association was found between the four dimensions of HCHRPs and organisational commitment. Moreover, organisational commitment positively related to compassionate care behaviour and mediated the relationship between HCHRPs and compassionate care behaviour. Conclusion The findings reveal that four dimensions of HCHRPs positively influence nurses’ compassionate care behaviour via the indirect path of organisational commitment. Implications for Nursing Management The study marks the first attempt to delineate the role of HCHRPs in enhancing the compassionate care behaviour. The hospital administration and human resource managers should use HCHRPs as strategic imperative to attract competent employees and enhance compassionate care behaviour.

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Section: Introductionmentioning

confidence: 99%

Determining the association of high‐commitment human resource practices with nurses’ compassionate care behaviour: A cross‐sectional investigation

Parveen

Hussain²,

Afzal

et al. 2020

J Nurs Manag

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“…Attending to the emotional needs of the patients is also not something amenable to automation. Counseling skills, such as empathy, can improve the overall patient experience (McClelland, Gabriel, & DePuccio, ), and a good working relationship with patients can indirectly lead to improved health because patients are more likely to follow health recommendations when they trust their provider (Eton et al, ). Consequently, the counseling and communication skills that genetic counselors learn are likely to remain core competencies.…”

Section: Evolution Of Content and Competenciesmentioning

confidence: 99%

Genetic counselor training for the next generation: Where do we go from here?

Riconda

Grubs

Campion

et al. 2018

American J of Med Genetics Pt C

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“…The research participants were healthcare professionals specialized in various fields from a public healthcare institution in Bogotá (Colombia). The choice of participants was made in a free and voluntary manner, and the decision to work with specialized healthcare professionals stems from the fact that in previous research, such as that of McClelland, Gabriel & DePuccio, (2018) and McClelland & Vogus (2014), the importance of compassionate practices among the healthcare personnel became apparent, since this creates a context which makes possible to facilitate, discover, feel and respond to suffering in a way that positively impacts the organization, its employees and patients.…”

Section: Participantsmentioning

confidence: 99%

Organizational Culture Artifacts and Compassionate Human Resources Practices in a Healthcare Organization

Hinestroza¹,

López-Santamaría²,

González³

et al. 2018

ASS

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Compassion in organizations and their determinants is a research topic that is still underdeveloped, in consequence, a study was carried out with a sample of 112 employees in a health services organization in Bogotá (Colombia). To achieve this goal, the Organizational Culture Artifact Questionnaire -OCSA- and the Compassion Organizational Practices Questionnaire were administered. The results show that the organizational culture through its artifacts predicts in a significant way the adoption of compassion organizational practices. In analyzing the type of culture that has the greatest predictive power over compassionate organizational practices, it has been found that progressive culture has the greatest effect, in contrast to traditional culture. The conclusions discuss the practical implications of the study and its limitations.

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Compassion Practices, Nurse Well-Being, and Ambulatory Patient Experience Ratings

Abstract: Our findings illustrate that compassion practices are positively associated with nurse well-being and patient perceptions of the care experience in outpatient clinics.

Cited by 57 publications

References 42 publications

Determining the association of high‐commitment human resource practices with nurses’ compassionate care behaviour: A cross‐sectional investigation

Determining the association of high‐commitment human resource practices with nurses’ compassionate care behaviour: A cross‐sectional investigation

Genetic counselor training for the next generation: Where do we go from here?

Organizational Culture Artifacts and Compassionate Human Resources Practices in a Healthcare Organization

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