“…It can be argued that surgery, cutting out the problem, is readily understood whereas systemic treatment is more complex to understand (Beaver, Jones, Susnerwala, Craven, Tomlinson, Witham et al 2005). It has been shown that breast care nurses (BCN) are an important source of information and support, helping women cope with their disease (Beaver, Tysver-Robinson, Campbell, Twomey, Williamson, Hindley et al 2009;Cruikshank, Kennedy, Lockhart, Dosser, Dallas 2008,). However, for those women who receive neo-adjuvant treatment, it is not clear what their specific needs and concerns are and how services can best be organised to meet those needs.…”