Comparing guests’ key attributes of peer-to-peer accommodations and hotels: mixed-methods approach

Belarmino, Amanda; Whalen, Elizabeth; Koh, Yoon; Bowen, John T.

doi:10.1080/13683500.2017.1293623

Cited by 100 publications

(84 citation statements)

References 11 publications

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“…They perceive their Airbnb place as a home away from home. Similar results were also found by Tussyadiah & Zach [51] and Belarmino et al, [4]. According to them, Airbnb customers value the most the social interaction with the host and the characteristics of István Egresi, Viorel Puiu, Vasile Zotic, Diana Alexandru Attributes that contribute to guest satisfaction: a comparative… the neighborhood.…”

Section: Table 1 Main Attributes That Determine Guest Satisfaction (supporting

confidence: 79%

“…In terms of the most appreciated hotel attributes the findings of the two studies are divergent. Tussyadiah & Zach [51] found that guests tend to choose hotels over Airbnb accommodations for the quality and professionalism of the staff whereas in Belarmino et al's [4] study room amenities seemed to be more important.…”

Section: Table 1 Main Attributes That Determine Guest Satisfaction (mentioning

confidence: 93%

“…This makes any attempt to compare in this format the main attributes of satisfaction as identified by guests of hotels and Airbnb accommodations very difficult. More recently, a number of studies have attempted to compare the main accommodation attributes that generate satisfaction for Airbnb and hotel customers [4], [5], [17], [32], [33], [50], [51]. The results of these studies show that some attributes are common for both forms of accommodation, such as clean rooms and comfortable beds [51].…”

Section: Table 1 Main Attributes That Determine Guest Satisfaction (mentioning

confidence: 99%

See 2 more Smart Citations

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

István¹,

Puiu²,

Zotic³

et al. 2019

AGB

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User-generated content (UGC) is a powerful tool used to attract tourists to a destination and to market certain tourism products and services. Reviews of hotels and other tourism accommodation rentals are increasingly used by travelers to select their accommodation, thus, facilitating independent travel planning. This study is attempting to understand and compare the factors that contribute to customer satisfaction for hotel and Airbnb apartment guests in Cluj-Napoca, Romania. We employed reviews published by users on booking.com (for hotel customers) and on the Airbnb platform between May and November 2018 and quantitatively and qualitatively analyzed them using QDA Miner and Wordstat to understand the main attributes associated with guest satisfaction. The study revealed that the two lists of attributes that determine guest satisfaction are, to a great extent, similar. This means that guests have the same criteria in mind when evaluating their hotel and Airbnb stay. However, two attributes were found to be important only to Airbnb guests ("good communication" and "easy check-in/out") and three to hotel guests ("good breakfast", "nice view" and "parking"). The findings have a number of theoretical and managerial implications which are discussed at the end of the paper.

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Section: Table 1 Main Attributes That Determine Guest Satisfaction (supporting

confidence: 79%

Section: Table 1 Main Attributes That Determine Guest Satisfaction (mentioning

confidence: 93%

Section: Table 1 Main Attributes That Determine Guest Satisfaction (mentioning

confidence: 99%

See 1 more Smart Citation

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

István¹,

Puiu²,

Zotic³

et al. 2019

AGB

View full text Add to dashboard Cite

show abstract

“…Finally, a major group of previous research is on comparison of traditional hotels and P2PA. Belarmino, Whalen, Koh, and Bowen (2017) examined user-generated comments to compare P2PA and traditional hotel reviews in the United States and found that P2PA guests emphasize relationships with hosts and hotel guests place more values on room attributes. Tussyadiah and Zach (2015) compared the service attributes of hotels and P2PA in Portland, Oregon, and found that hotels' main competitive advantage is the convenience of their services and that the main motivations for choosing P2PA are personal and social (Tussyadiah & Zach, 2015).…”

Section: Previous Studies Of P2pamentioning

confidence: 99%

The value of P2PA to travelers: Evidence from the Hong Kong market

Lau

Chui

Lin

et al. 2019

Journal of Tourism Research

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We investigated potential peer‐to‐peer accommodation (P2PA) rental customers with an online survey with 254 Hong Kong residents. The results indicated a different user spectrum covering relatively young, unmarried people in civilian posts, with high levels of education and low levels of income. Prospects preferred to use considered unsafe P2PA in safe destinations. We examined the factors affecting the respondents' willingness to use P2PA rentals with multifactor binary logistic regression analysis. We developed a model on how P2PA, destination, and personal attributes affect decision making to provide a useful point of reference for future researchers and industry practitioners.

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“…Most of the P2P accommodation research often focuses on the guests. Topics such as guests" motivations, satisfactions, and P2P attributes are the frequently researched (Belarmino et al, 2017;Choi et al, 2015;Guttentag, 2015;Lalicic & Weismayer, 2017;Tussyadiah, 2015). On the other hand, research on hosts tends to focus on hosts" trustworthiness and reputation (Ert, Fleischer, & Magen, 2016;Malazizi, Alipour, & Olya, 2018).…”

Section: Airbnb Hosts and Delivering Of Authentic Tourism Experiencementioning

confidence: 99%

Authenticity and Commodification: A Visual Analysis of P2P Tourism Accommodation Listing Page

Lee¹,

Low²,

Low³

2019

AJBR

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This study discusses the authenticity of local cultural experience afforded by the hosts of peer-to-peer (P2P) sharing economy through Airbnb. Authentic tourist experiences are frequently touted as the disruptive innovation that helps popularized P2P tourism accommodation. Past research on authenticity-seeking experience on peer-to-peer accommodation is scant; what"s more, studies focusing on the provider/host are few and far between. Viewing tourism as an international system of global exchange between space and experience, this article seeks to explore the use of authenticity in Airbnb"s host listings in attracting prospective travelers/tourists. Focusing on the top 20 Airbnb hosts of the two most popular tourist destinations in Malaysia, this study takes an innovative approach by employing visual analysis, in particular, the cover photo of the listing page. Initial findings suggest that both elements of authenticity and commodification are present in the host listing and thus blurring the differentiation between P2P accommodation experience and that of conventional hotel industry. The findings were enriched further revisit the problematic notion of tourism, and critically examine how the hosts market their offering. This article concludes that authentic tourist experience is crucial for the long-term sustainability and viability of the Airbnb hosts.

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Comparing guests’ key attributes of peer-to-peer accommodations and hotels: mixed-methods approach

Cited by 100 publications

References 11 publications

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

Attributes That Contribute to Guest Satisfaction: A Comparative Study of Reviews Posted on BOOKING.COM and on Airbnb’s Platform

The value of P2PA to travelers: Evidence from the Hong Kong market

Authenticity and Commodification: A Visual Analysis of P2P Tourism Accommodation Listing Page

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