Comparing Canadian physicians and patients on their use of e-health tools

Razmak, Jamil; Bélanger, Charles H.

doi:10.1016/j.techsoc.2017.08.007

Cited by 15 publications

(10 citation statements)

References 26 publications

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“…However, doctor and patient usages are different. Razmak and Bélanger (2017) describe four indicators to determine how e-health communication systems and technologies are used.…”

Section: Mobile Technology and Mhealth Revolutionmentioning

confidence: 99%

mHealth apps design using quality function deployment

Barutçu

2019

IJHCQA

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Purpose The purpose of this paper is threefold: first, to draw health managers’, clinicians’, entrepreneurs’ and mobile apps designers’ attention toward new mobile health applications (mHealth apps); second, to define mHealth apps design characteristics intended for doctors; and third, to highlight how mHealth apps can be designed using quality function deployment/house of quality (QFD/HOQ) techniques from doctors’ perspectives. Design/methodology/approach Data were collected through a survey and in-depth interviews with doctors to understand their needs and attitudes toward mHealth apps. Analytic hierarchy process, QFD and HOQ methods were used to analyze data. Findings Doctors agreed that mHealth apps provide them with the tools to improve their service and to become more efficient. Once the 12 doctors’ wants were collected, they were prioritized according to their significance and used for mHealth apps development. Eight technical characteristics that cater to doctors’ expectations were sorted. The authors suggest that mHealth app designers need to provide design requirements recommended by health personnel for a higher satisfaction level. Originality/value Healthcare managers are focusing on increasing their efficiency, patient satisfaction and care quality, and decreasing costs. For these purposes, mHealth revolution and mHealth apps have high potential for improving doctor effectiveness and healthcare quality. This study is among the first to: define Turkish doctors’ wants from mHealth apps; elaborate the app’s technical characteristics; and increase design quality, which is implied in improving app design. This research makes a significant contribution to define doctors’ wants from mHealth apps, to elaborate their technical characteristics and to increase mHealth apps design quality using QFD.

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“…However, doctor and patient usages are different. Razmak and Bélanger (2017) describe four indicators to determine how e-health communication systems and technologies are used.…”

Section: Mobile Technology and Mhealth Revolutionmentioning

confidence: 99%

mHealth apps design using quality function deployment

Barutçu

2019

IJHCQA

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“…Studies on e-health cloud computing systems have focused on the following aspects: (1) evolving novel applications associated to fitness and health; (2) technology adoption of e-health cloud computing systems; and (3) clinical trials of e-health cloud computing system adoption [ 13 , 16 , 17 , 18 ]. However, few studies have focused on developing a context for evaluating this adoption of e-health cloud computing systems.…”

Section: Introductionmentioning

confidence: 99%

Evaluating the E-Health Cloud Computing Systems Adoption in Taiwan’s Healthcare Industry

Chang

Pan

et al. 2021

Life

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Although the electronic health (e-health) cloud computing system is a promising innovation, its adoption in the healthcare industry has been slow. This study investigated the adoption of e-health cloud computing systems in the healthcare industry and considered security functions, management, cloud service delivery, and cloud software for e-health cloud computing systems. Although numerous studies have determined factors affecting e-health cloud computing systems, few comprehensive reviews of factors and their relations have been conducted. Therefore, this study investigated the relations between the factors affecting e-health cloud computing systems by using a multiple criteria decision-making technique, in which decision-making trial and evaluation laboratory (DEMATEL), DANP (DEMATEL-based Analytic Network Process), and modified VIKOR (VlseKriterijumska Optimizacija I Kompromisno Resenje) approaches were combined. The intended level of adoption of an e-health cloud computing system could be determined by using the proposed approach. The results of a case study performed on the Taiwanese healthcare industry indicated that the cloud management function must be primarily enhanced and that cost effectiveness is the most significant factor in the adoption of e-health cloud computing. This result is valuable for allocating resources to decrease performance gaps in the Taiwanese healthcare industry.

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“…3.2.1.1 Institutional attitudes towards the use of social media. Canadian physicians have expressed the need and value of SM tools, such as a patient portal to provide better access to health information for their patients (Razmak and Bélanger, 2017). Hospitals such as Sunnybrook in Toronto (Curtis et al, 2011) have launched a patient portal as a website, to allow patients and physicians to have direct and instant access to accurate health information at home and across hospital settings (Ahern et al, 2011).…”

Section: Factors That Influence Social Media Usementioning

confidence: 99%

“…Advanced technologies such as the smart phone are changing the way many people behave. The flexibility and ease of use of these devices enables people to have health information at their fingertips wherever and whenever they wish (Razmak and Bélanger, 2017). Mobile apps are also easy to download and to use (Bibault et al, 2014).…”

Section: Factors That Influence Social Media Usementioning

confidence: 99%

Physician leaders’ cross-boundary use of social media: what are the implications in the current COVID-19 environment?

Comber

Wilson

Kelly

et al. 2021

LHS

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Purpose The purpose of this study is to better understand social media (SM) factors that physician leaders need to consider, as they adapt their cross-boundary practices to engage with colleagues and patients. Firstly, this study explores why SM is being used by physicians to cross horizontal (physician to physician) and stakeholder (physician to patient) boundaries prior to COVID-19. Secondly, based on the studies reviewed, this study provides insights on the practical SM implications for physician leaders working in the COVID-19 environment to actively enhance their practices, reduce public confusion and improve patient care, thus informing health-care practices. Design/methodology/approach A systematic literature review was used to conduct a structured transparent overview of peer reviewed articles that describe physicians’ use of cross-boundary SM across several disciplines (e.g. health, information science). As a baseline assessment prior to COVID-19, the review synthesized 47 articles, identified and selected from six databases and Novanet. This study used NVivo 12 to thematical code the articles, leading to the emergence of four broad factors that influence SM use. Findings A key reason noted in the literature for physicians use of SM to cross horizontal boundaries is to share knowledge. Regarding stakeholder boundaries, the most cited reasons are to improve patient’s health and encourage behavioural changes. Insights garnered on the practical SM implications include the need for physicians to be stronger leaders in presenting trustworthy and consistent facts about health information to the public and fellow peers. As role models for the effective use of SM tools, physician leaders can mentor and coach their colleagues and counterparts. Research limitations/implications As this was a literature review, the authors did not collect primary data to further explore this rapidly changing and dynamic SM world. Next steps could include a survey to determine firstly, how physicians currently use SM in this COVID-19 environment, and secondly, how they could leverage it for their work. Findings from this survey will help us better understand the role of physician leaders as health-care influencers and how they could better create trust and inform the Canadian public in the health information that is being conveyed. Practical implications Physician leaders can play a key role in positively influencing institutional support for ethical and safe SM use and engagement practices. Physicians need to participate in developing regulations and guidelines that are fundamentally to physician leader’s SM use. Central to this research would be the need to understand how physicians cross-boundary practices have changed during and potentially post COVID-19. Physician leaders also need to monitor information sources for credibility and ensure that these sources are protected. As role models for the effective use of SM tools, physician leaders can mentor and coach their colleagues and counterparts in this area. Originality/value Although there have been studies of how physicians use SM, fewer studies explore why physician leaders’ cross boundaries (horizontal and stakeholder) using SM. Important insights are gained in physician leaders practical use of SM. Key themes that emerged included: organizational and individual, information, professional and regulations and guideline factors. These factors strengthen physician leaders understanding of areas of foci to enhance their cross-boundary interactions. There is an urgency to study the complexity of SM and the effectiveness of regulations and guidelines for physicians, who are being required, at an accelerated rate, to strengthen and increase their cross-boundary practices.

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Comparing Canadian physicians and patients on their use of e-health tools

Cited by 15 publications

References 26 publications

mHealth apps design using quality function deployment

mHealth apps design using quality function deployment

Evaluating the E-Health Cloud Computing Systems Adoption in Taiwan’s Healthcare Industry

Physician leaders’ cross-boundary use of social media: what are the implications in the current COVID-19 environment?

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