“…Other behavioral public administration research has shown that performance narratives play an important role in the interpretation of PI among public managers (Holm, 2017; Rutherford et al, 2020), citizens (Olsen, 2017), politicians (Baekgaard et al, 2019; George et al, 2020; Nielsen & Baekgaard, 2015), and frontline employees alike (Petersen, 2020; Petersen et al, 2019). These studies show that cognitive biases, particularly negativity bias, play an important role in how information is interpreted and evaluated.…”