Communication technology: Pros and cons of constant connection to work

Diaz, Ismael; Chiaburu, Dan S.; Zimmerman, Ryan D.; Boswell, Wendy R.

doi:10.1016/j.jvb.2011.08.007

Cited by 219 publications

(185 citation statements)

References 30 publications

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“…Their participants report positive aspects like allowing them to be efficient as well as negative aspects like the infringement on work-life boundaries. Diaz et al (2012) conclude that the use of communication technologies is associated with increased work satisfaction, but could also create work-life conflicts. The studies by Mazmanian et al (2013), Mazmanian (2013) and Dery et al (2014) provide further descriptive evidence on the implications of constant connectivity and always on work practices for employees.…”

Section: Related Literaturementioning

confidence: 90%

Mobile and More Productive? Firm-Level Evidence on the Productivity Effects of Mobile Internet Use

Bertschek

Niebel

2015

SSRN Journal

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Die Dis cus si on Pape rs die nen einer mög lichst schnel len Ver brei tung von neue ren For schungs arbei ten des ZEW. Die Bei trä ge lie gen in allei ni ger Ver ant wor tung der Auto ren und stel len nicht not wen di ger wei se die Mei nung des ZEW dar.Dis cus si on Papers are inten ded to make results of ZEW research prompt ly avai la ble to other eco no mists in order to encou ra ge dis cus si on and sug gesti ons for revi si ons. The aut hors are sole ly respon si ble for the con tents which do not neces sa ri ly repre sent the opi ni on of the ZEW. AbstractMobile internet access allows for flexibility with respect to working time and working place.We analyse whether employees' use of mobile internet access improves firms' labour productivity. Our data set contains 2143 German firms and refers to the year 2014, when high-speed mobile internet was still at a relatively early stage of diffusion within firms. The econometric analysis shows that firms' labour productivity significantly increases with the share of employees with mobile internet access. Our instrumental variables approach reveals that mobile internet use does cause higher labour productivity.Keywords: Mobile Internet, Labour Productivity, Firm-Level Data. JEL Classification

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Section: Related Literaturementioning

confidence: 90%

Mobile and More Productive? Firm-Level Evidence on the Productivity Effects of Mobile Internet Use

Bertschek

Niebel

2015

SSRN Journal

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“…Similarly, considering ICTs to be flexibility-enablers appears to encourage use during non-work time (Diaz et al 2012).…”

Section: Job-related Characteristics and Work Processesmentioning

confidence: 99%

“…Despite such potential benefits, ICT use extending work into non-work time is predominantly associated with work-life conflict, as conflicting roles create interpersonal tensions. 4 The association between engaging in voluntary ICT use and negative interferences with non-work life has been a prevalent theme in qualitative studies (Barley et al 2011;Cavazotte et al 2014;Funtasz 2012;Harmer et al 2008;Ladner 2008;Lowry and Moskos 2008;Maliszewski 2013;Mazmanian 2010Mazmanian , 2013Middleton 2007;Middleton and Cukier 2006;Porter and Kakabadse 2006;Quesenberry and Trauth 2005;Towers et al 2006), as well as in numerous quantitative studies (Boswell and Olson-Buchanan 2007;Derks and Bakker 2014;Diaz et al 2012;Duxbury et al 1992Duxbury et al , 1996Fender 2011;Fenner and Voluntary ICT use and recovery. During non-work time, it is considered important for employee well-being to refrain from work-related activities and to detach psychologically from work to replenish psychophysiological resources that were depleted by work-related demands; a process referred to as recovery from work (Cropley and Zijlstra 2011;Meijman and Mulder 1998;Sonnentag 2001;Zijlstra et al 2014).…”

Section: Designated Non-work Time and Well-beingmentioning

confidence: 99%

Voluntary Work‐related Technology Use during Non‐work Time: A Narrative Synthesis of Empirical Research and Research Agenda

Schlachter

McDowall

Cropley

et al. 2017

Int J Management Reviews

142

176

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“…If these norms were to be promoted, organizations should try to increase awareness of associated worklife issues (Diaz et al, 2012). For example, collective discussions could be held about the topic (Barber and Santuzzi, 2015) and support groups could be implemented where employees could share suggestions on best practice (Leonardi et al, 2010).…”

Section: Possible Interventionsmentioning

confidence: 99%

“…Depending on the results of internal surveys, discussions and debates, policies could be designed; indeed the review discussed some examples such as guidelines or restrictions. CONSTANT AVAILABILITY Organizational outcomes -Constant availability can also cause work-life imbalance and conflicts (Derks et al, 2015;Diaz et al, 2012, Wright et al, 2014). -Although employees are aware of these problems, they often choose to remain constantly available and feel more productive and professional by doing so (Cavazotte et al, 2014;Matusik and Mickel, 2011).…”

Section: Possible Interventionsmentioning

confidence: 99%

Information and communication technology demands: outcomes and interventions

Stich

Farley

Cooper

et al. 2015

Journal of Organizational Effectiveness: People and Performance

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Purpose -The purpose of this paper is to review four demands employees face when communicating through information and communication technologies (ICTs). We review the outcomes associated with each demand and discuss relevant interventions to provide a set of evidence-based recommendations.Design/methodology/approach -This paper reviews the following demands associated with ICTs: response expectations, constant availability, increased workload and poor communication. We draw upon empirical research to highlight outcomes and intervention strategies, before discussing implications for research and practice.Findings -The findings suggest that there are diverse outcomes associated with each demand. The outcomes were not inherently negative as evidence suggests that positive performance outcomes can arise from response expectations and constant availability, although they may be allied by health and wellbeing costs.Practical implications -A number of practical strategies are described to help organizations address computer-mediated communication demands, including tailored training, organizational policies and role modelling. The paper also outlines suggestions for future research on the dark side of IT use.Originality/value -This paper integrates four interrelated demands that employees can face when communicating through technology. We extend knowledge by analyzing interventions which enables a synthesis of implications for practice.

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Communication technology: Pros and cons of constant connection to work

Cited by 219 publications

References 30 publications

Mobile and More Productive? Firm-Level Evidence on the Productivity Effects of Mobile Internet Use

Mobile and More Productive? Firm-Level Evidence on the Productivity Effects of Mobile Internet Use

Voluntary Work‐related Technology Use during Non‐work Time: A Narrative Synthesis of Empirical Research and Research Agenda

Information and communication technology demands: outcomes and interventions

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